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Two of the most common benefits of automation, availability and reliability, are convincing factors to pursue automation projects, and typically supersede obstacles. Still, obstacles to operations automation, generally speaking, fall into two categories: cost and people.
Cost
Availability and reliability are strong arguments in favor of automation and normally supersede the need to cost-justify them. However, as projects advance, additional cost factors come into play. Additional investment in things such as automated tape librarians or automatic cartridge loaders, additional software, and messaging services may be required.
The companies that implement automated systems early often see positive bottom line results from their efforts. However, cost savings are not the primary reason to automate computer operations. The focus should be on improving service to the end users. As the quality of this service improves with automation software, the costs associated with it also improve.
One method that initially seems cost-effective is developing in-house solutions. These in-house automation solutions are often successful at first, but the scope is usually too narrow. Systems often fail because of the maintenance and enhancements required to maintain and expand the automation process. And, in-house automation solutions are expensive and typically are low priority in the IT department. This is why most internally developed automation efforts stall after achieving limited success. Many companies that have gone down this path eventually turn to off-the-shelf automation software.
People
Some personnel issues have surfaced as automation becomes reality. Many system operators view automation as a direct threat to their livelihood. Not having a strategy for handling staff concerns and managing staff participation is one of the easiest ways to fail at implementing automation. Computer operators who feel their jobs are in jeopardy can always find ways to defeat the testing, evaluation, and implementation of new automation software. Analysts see report automation tools as a threat.Plus, operation supervisors see staff reduction as a direct threat to their position and status.
No company wants to have a reputation for firing employees, or to have an environment of low morale and trepidation. However, some companies are changing so quickly today that attrition alone is not a viable solution.
The answer is to modify the role of the computer operator. Give your operations personnel new responsibilities, such as operations analyst, networking technician, or PC administrator. As the old positions are no longer needed, the new technology gives rise to new and greater responsibilities. Companies need to realize this and maximize the talent they already have.
