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An easy-to-use guide to access a locked Android device
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methods
1Using Find My Device
2Using Samsung's Find My Mobile Tool
3Using a Factory Reset
4Using a Custom Recovery
5Removing a Third-Party Lock Screen
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Article Summary
Co-authored byBrehima Traoreand Jack Lloyd
Last Updated: August 7, 2024Tested
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This wikiHow teaches you how to unlock your Android if you don't know the lock screen passcode or pattern. There are a few ways to do this, ranging from using Find My Device to unlock your Android to factory resetting your Android. Keep in mind that you will need to know your Google account's email address and password in order to log back into your Android if you factory reset it.
How to Get into a Locked Android
If you're locked out of your Android, visit the Google Find My Device site and log in to your account. Select the device, and select the "Lock" option to set a new password. Once you add a new password, enter it on your Android to unlock it.
Method 1
Method 1 of 5:
Using Find My Device
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1
Open the Find My Device website. Go to https://www.google.com/android/find in your computer's web browser.
- If you have a Samsung phone or tablet, you'll need to use Samsung's website instead.
2
Log into your Google account. When prompted, enter your Gmail address, click NEXT, enter your password, and click NEXT.
- If you don't know your Google account's password, you'll need to recover it before proceeding.
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3
Select your Android. If your Android isn't currently selected upon opening Find My Device, click it in the left-hand menu.
4
Click Lock. It's on the left side of the page, just below your Android's name. Doing so will open a pop-up window.
5
Enter a new password. Type a new password into the top text field, then repeat the password in the following text field.
6
Click Lock. It's at the bottom of the page. This will replace your Android's lock screen password with your new password.
7
Unlock your Android with the new password. Open your Android, then type in the password you just set. Doing so should prompt your Android to unlock.[1]
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Method 2
Method 2 of 5:
Using Samsung's Find My Mobile Tool
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1
Understand when this method will work. If you have a Samsung Galaxy (or other Samsung Android) which you've registered with Samsung, you will be able to use Samsung's version of Find My Device to unlock your Android.
- If you don't have a Samsung Android or you haven't registered your Android with Samsung, you can't use this method.
2
Open Samsung's "Find My Mobile" site. Go to https://findmymobile.samsung.com/ in your computer's web browser.
3
Sign into your Samsung account. If prompted to sign in, click SIGN IN, then enter your email (or phone number) and password and click SIGN IN.
4
Click Unlock my Device. It's on the left side of the page.[2]
- If you have more than one Samsung Galaxy item, you may have to select the correct one by clicking the item name in the top-left corner of the page and then selecting the correct one in the drop-down menu.
5
Re-enter your Samsung password if prompted. If asked, you'll need to type in your Samsung account password again. This should unlock your Samsung Galaxy, though you may need to wait for a few seconds before the item recognizes the unlock.
- After the screen is unlocked, you should be able to set a new password from the Settings menu.
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Method 3
Method 3 of 5:
Using a Factory Reset
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1
Know what this method entails. Factory resetting your Android will remove all settings—including your lock screen password—along with any contact and app information from your Android.
- Unfortunately, if your data isn't backed up, you won't be able to recover the information deleted by the factory reset.
2
Find your Android's "Recovery" combination. Every Android has its own combination of buttons which must be pressed in order to open the recovery menu; checking your Android's manual or online documentation should help you find this combination.
- For example, Samsung users will typically use the Power, Home, and one of the Volume buttons to access the recovery menu.
3
Power down your Android. Press and hold the Power button, then tap Power off when prompted. This will cause your Android to shut down.
4
Press and hold the "Recovery" combination. Holding down your Android's recovery keys will prompt your Android to begin booting into the recovery console.
- If you see a "No command" error message appear on-screen, keep holding the recovery combination for another 15 to 20 seconds.
5
Select Recovery mode. Once the recovery menu appears, use the Volume Down button to scroll down to the Recovery mode option, then press the Power button to select it.
- If you don't see Recovery mode, skip this step.
- See the next step if you're instead met with a "No command" screen.
6
Bypass the "No command" screen. If you're on a Pixel Android, press and hold the Power and Volume Up buttons at the same time until the recovery screen opens.[3]
7
Select Wipe data / factory reset. Scroll down to highlight this option, then press the Power button.
8
Select Yes -- delete all user data. It's in the middle of the screen. Doing so will prompt your Android to begin factory resetting.
9
Wait for your Android to finish wiping. Your Android should take under 10 minutes to completely erase.
10
Set up your Android. Once your Android finishes restarting, you can set it up as though it were a new phone or tablet.
- This will usually include selecting a language and a Wi-Fi network.
11
Sign into your Google account. When prompted, enter the email address and the password for the Google account with which you were previously signed into your Android.
- If you don't know the password for your Google account, use a computer to recover it before proceeding.
12
Complete your Android setup. After logging into your Google account, you can proceed with setting up the rest of your Android.
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Method 4
Method 4 of 5:
Using a Custom Recovery
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1
Know when to use this method. If you have a custom recovery such as CWM or TWRP already installed on your Android, you may be able to use the custom recovery's file manager to delete the files which maintain the Android lock screen, thus removing the password in the process.
- You cannot use this method if your Android doesn't already have a custom recovery installed.
2
Turn off your Android. Press and hold the Power button, then tap Power off in the pop-up menu.
3
Press and hold the "Recovery" combination. This button combination will vary from Android to Android, but will usually involve holding down some combination of the Power button, the Home button, and/or the Volume button(s).
- Check your phone's documentation for the proper recovery combination if you don't know it.f
4
Open the Mount menu. You'll find this on the main custom recovery page.
5
Enable all locations. Check the box next to any folder location on your Android.
- Do not enable the "Mount system partition read-only" option if available.
6
Download and transfer the AROMA file manager. Tap the "Back" button, then do the following on a computer:
- Click the AROMA download link.
- Wait for the ZIP folder to download.
- Connect your Android to your computer via a USB cable.
- If you're on a Mac, you'll first need to install Android File Transfer.
- Place the ZIP folder in your Android's "Download" folder.
7
Install AROMA file manager. This file manager will allow you to delete system files:
- Open the Install menu.
- Open the Download folder.
- Select the AROMA file manager's ZIP folder.
- Swipe the "Install" slider right or select the Install option, then wait for a confirmation.
8
Navigate to the lock screen files' location. To do so:
- Open the data folder.
- Open the system folder.
- Scroll down to view the system files below the list of folders.
9
Delete the lock screen files. Any files starting with "gatekeeper", "locksettings", and/or "lockscreen" pertain to your Android's lock screen, and thus must be deleted:
- Long-press a file name to select it.
- Repeat with other lock screen file names.
- Tap the Menu button.
- Tap Delete
- Confirm your choice if prompted.
10
Reboot your Android. Return to the main custom recovery screen, then select the Reboot option. Once your Android finishes rebooting, you should be able to open your Android without needing to enter a password.[4]
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Method 5
Method 5 of 5:
Removing a Third-Party Lock Screen
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1
Understand when to use this method. If you know your Android's regular passcode but can't unlock due to a third-party lock screen app, you can use Safe Mode to delete the lock screen app.
- Some apps will install malware apps which password-protect the lock screen. Using Safe Mode will allow you to delete these apps.
- Keep in mind that you'll need to know your Android's regular lock screen combination or passcode in order to complete this method.
2
Press and hold your Android's "Power" button. It's usually on the right side of the Android's housing. A menu will appear.
3
Long-press Power off. Doing so will prompt another pop-up menu to appear after a few seconds.
- On a Samsung Galaxy, you'll instead tap Restart, then hold down the Volume Down button while the Android reboots. You can skip the next two steps.
4
Check the "Reboot" box. It should be at the top of the menu.
5
Tap OK. It's at the bottom of the menu. Doing so will prompt your Android to begin restarting.
6
Wait for your Android to reboot. Once your Android finishes rebooting, you should see "Safe mode" in the bottom-left corner of the screen.
- For Samsung Galaxy Androids, remember to hold down the Volume Down button while rebooting to open Safe Mode.
7
Unlock your Android. Your third-party lock screen app won't load, so you'll just need to know your Android's usual lock screen passcode or password.
8
Open Settings. Swipe down from the top of the screen (you may need to use two fingers), then tap the gear-shaped Settings
icon in the drop-down menu.
9
Tap Apps. It's near the middle of the screen.
10
Select your third-party lock screen app. Scroll through the list of apps on your Android until you find the app which was locking your screen, then tap the app in question.
11
Tap UNINSTALL. It should be near the top of the screen.
12
Tap OK when prompted. This will prompt the app to uninstall without requiring a passcode.
- You can restart your Android back into the normal mode by holding down the Power button and tapping Restart (or tapping Power off and then pressing the Power button again).
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Community Q&A
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Question
What do I do if I can't access my Google account or my password has been changed?
Community Answer
You'll need to go through the Google account recovery process. You can fill out the form on Google's recovery options page. If Google is able to verify your identity, you will be able to reset your Google password and log back into your device.
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Question
Is it possible to unlock an Android using a computer?
Community Answer
You can turn off the screen lock using ADB if you have previously connected your Android to your computer and allowed it to work with ADB. You cannot unlock your phone using a PC if you have not previously done this.
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Question
How can I factory reset a locked phone?
Community Answer
If you can't access the phone, you can try a factory reset by putting the device into Recovery Mode. Turn off the phone and then press and hold the Power and Volume Up buttons. This will launch Recovery Mode, which you can use to factory reset the device.
Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission.Support wikiHowYesNo
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Expert Interview
Thanks for reading our article! If you’d like to learn more about smartphones, check out our in-depth interview with Brehima Traore.
References
About This Article
This article was co-authored by Brehima Traore and by wikiHow staff writer, Jack Lloyd. Brehima Traore is an Electronic Repair Expert specializing in sharing information about smartphones. Brehima has a follower base of over 59,000 YouTube subscribers and over 150,000 followers on Instagram. His most popular videos highlight phone camera and screen replacement tips. This article has been viewed 968,394 times.
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Co-authors: 21
Updated: August 7, 2024
Views:968,394
Categories: Featured Articles | Android
Article SummaryX
1.Go to https://www.google.com/android/find?u=0 on a computer.
2.Sign in.
3.Click your Android.
4.Click Lock.
5.Enter a new password.
6.Click Lock.
7.Unlock your Android with the new password.
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