6 Reasons why people are unbanked or underbanked (2024)

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While many of us may take having a bank account for granted, there remains a sizeable amount of people who find themselves with limited access to mainstreambanking services. The terms most commonly…

While many of us may take having a bank account for granted, there remains a sizeable amount of people who find themselves with limited access to mainstreambanking services.

The terms most commonly used to refer to these individuals are ‘unbanked’ or ‘underbanked’ and over one million people in the UK can be classed as such.

There are a variety of different reasons why people are unbanked, some are of their own their choosing while other have been imposed on them due to different circ*mstances.

Among the many reasons why people are underbanked are:

Poor Credit History

Many banking products involve an element of borrowing in them, such as overdrafts and credit cards. If an individual has a low credit score, they will find their access to such banking products restricted. People can have apoor credit historyif they have missed payments on loans or credit cards. Also, people who are new to banking may not have built up enough of a credit history for them to be offered certain products.

6 Reasons why people are unbanked or underbanked (1)

Lack of Trust in Mainstream Banking

Many people still hold a lot of distrust in financial institutions and aren’t confident that they will take care of their money. Some people believe that the fees banks charge are too high and voluntarily remove themselves from the mainstream banking system.

Convenience and Access

With many banks closing branches in rural areas, many people have found their access to banking curtailed and limited. Although many have embracedonline banking, other customers, particularly older people, are not as computer literate and so have not been able to access the products they would like to. Even in areas where there are enough high street bank branches, many people find themselves underbanked because branch opening hours simply aren’t convenient for them.

6 Reasons why people are unbanked or underbanked (2)

Problems with Language and Literacy

A large number of unbanked individuals find it difficult to understand the jargon and different terms associated with various banking products. This means they are not confident enough to take on certain products or to even ask advice from bank staff.

In other cases,migrant workers, people who have moved to the UK from other countries don’t speak English well enough to be able to communicate their banking needs and most banks don’t have translating services to help them. Therefore, they go underbanked as a result.

Unemployed or Lack of Steady Income

To open a bank account, many banks will insist that you have a job or a steady source of income. This is because manycurrent accountsrequire you to deposit a minimum amount each month – usually around £500 – to keep the account open. People who are unemployed, therefore find it difficult to access a majority of banking products. Even those who work on a part-time or freelance basis cannot guarantee that they will earn the same amount each month. This leads to them unable toopen an accountwhich requires a minimum deposit each month.

Bankruptcy

People who have beendeclared bankruptmay not be able to open a new bank account until they have settled all their outstanding debts or had their assets unfrozen.

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6 Reasons why people are unbanked or underbanked (3)

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6 Reasons why people are unbanked or underbanked (2024)

FAQs

6 Reasons why people are unbanked or underbanked? ›

People who are unbanked don't use traditional financial services such as credit cards and bank accounts; instead, they rely on alternative financial services, which are often expensive. Those who are underbanked have some type of bank account but still use cash and alternative financial services to make purchases.

What are the reasons for people to avoid banks? ›

Among the many reasons why people are underbanked are:
  • Poor Credit History. ...
  • Lack of Trust in Mainstream Banking. ...
  • Convenience and Access. ...
  • Problems with Language and Literacy. ...
  • Unemployed or Lack of Steady Income. ...
  • Bankruptcy. ...
  • Suits Me® ...
  • Useful Articles.

What are unbanked or underbanked services? ›

People who are unbanked don't use traditional financial services such as credit cards and bank accounts; instead, they rely on alternative financial services, which are often expensive. Those who are underbanked have some type of bank account but still use cash and alternative financial services to make purchases.

What were the top three reasons in 2017 for people being unbanked? ›

A lack of money, distance to the nearest financial institution, and a lack of documentation are consistently cited by unbanked adults among the primary reasons why they do not have an account.

What is an example of underbanked? ›

no bank accounts. bank accounts and who regularly use nontraditional financial institutions such as check cashers and payday lenders. credit profiles that limit their ability to obtain bank credit.

Why are people unbanked and underbanked? ›

About a fifth of those recently unbanked cite losing a job or a significant portion of income as the reason for closing their bank account. Meanwhile, the top-cited reason among all unbanked households for having no bank account is not having enough money to meet minimum balance requirements.

What are the 5 reasons for bank failure? ›

Below are 5 reasons that may contribute to why banks fail.
  • Poor Risk Management. One of the leading causes of bank failure is poor risk management. ...
  • Asset Liability Mismatch. Banks borrow short-term funds from depositors and lend long-term to borrowers. ...
  • Fraud. ...
  • Economic Conditions. ...
  • Lack of Supervision.
May 2, 2023

Why might a person be unbanked? ›

A lack of money, trust, and privacy concerns are three main reasons why people in the U.S. are unbanked. Governments and other organizations have initiated several programs to “bank” the unbanked, such as the Federal Deposit Insurance Corp.'s (FDIC's) Money Smart program.

What are some of the 3 problems of being unbanked? ›

The problem of being unbanked
  • Traditional banking services are too expensive and/or unavailable. ...
  • A lack of official ID, which is a common requirement to receive financial services. ...
  • Inability to meet the collateral and credit rating requirements.

Who is most likely to be unbanked? ›

People with education less than a high school diploma have the lowest level of bank use, with 19.2% being unbanked and 24.1% being underbanked. This data shows that less educated people are the most likely to not have a bank account or to regularly use alternative financial services.

What of Americans are unbanked? ›

Key Findings and Implications from the 2021 Survey. An estimated 4.5 percent of U.S. households (approximately 5.9 million) were “unbanked” in 2021, meaning that no one in the household had a checking or savings account at a bank or credit union.

What are two reasons people went to banks? ›

  • Your money is safe. ...
  • Your money is protected against error and fraud. ...
  • You get your money faster with no check-cashing.
  • You can make online purchases with ease and peace.
  • You have access to other products from the bank. ...
  • You can transfer money to family and friends with.
  • You have proof of payment.

What is the primary reason unbanked households do not have a bank account 10? ›

Final answer: The primary reason unbanked households do not have a bank account is lack of access to banking services, financial limitations, and distrust in the banking system.

What are the characteristics of the underbanked? ›

The underbanked can be characterized by a strong reliance on non-traditional forms of finance and micro-finance often associated with disadvantaged and the poor, such as cheque cashers, loan sharks and pawnbrokers.

What were the three most commonly cited reasons to not have a bank account? ›

Among the top 3 reasons, consumers said that not having enough money, high or unpredictable fees, and distrust of banks were reasons they didn't have accounts.

How many people in the world are unbanked or underbanked? ›

However, there are at least six million people in the U.S. and almost 1.5 billion worldwide who are unbanked. When businesses stop accepting cash, the unbanked are forced to use payment methods like prepaid debit cards. However, these prepaid cards are costly.

Why do people not use banks? ›

The rapidly increasing cost of bounced check fees and late payment penalties has driven many customers away from banks, particularly those who live close to the edge. A single overdraft can result in cascading bad checks and hundreds of dollars in charges.

Why do some people not trust banks? ›

According to popular opinion, banks are responsible for the financial meltdown, the subprime crisis, the loss of jobs, and the decline in assets that so many consumers are experiencing. Consumers don't think these banks operate in their best interest” (146).

Why would a person not have a bank account? ›

Some reasons a person might not have a bank account include: Lack of access via a nearby bank branch or mobile phone. Minimum balance fees. Distrust of the banking system, typically due to lack of transparency regarding fees and deposit timing.

What is the problem of banks? ›

Some of the most common problems facing the banking sector include cybersecurity, financial regulations, changing customer expectations, technological advances, increasing competition, and economic instability.

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