6 Ways McDonald's May Be Able To Turn Around Its Struggling Sales (2024)

By Laura Rosenfeld

It appears that the world is not flocking toward the Golden Arches the way it once did.

McDonald's reported its first-quarter resultson Wednesday, and things continue to look not-so-great for the fast food giant. McDonald's reported an 11 percent decrease in revenue and a global sales drop of 2.3 percent due to "negative guest traffic in all major segments," according to a press release.

Perhaps an even greater sign of bad times, McDonald's disclosed that it closed 350 storesin Japan, the United States and China during the first three months of 2015 during a conference call with Wall Street analysts on Wednesday, as reported by Fortune. This is on top of the 350 stores the world's largest restaurant chain had already planned to shutter for the year.

So clearly, McDonald's is in some trouble as of late. In fact, it's been grabbing headlines for the past few months because of its struggling sales.

Because of this, McDonald's has already been trying to turn things around this year with new ad campaigns, menu items and health initiatives. However, McDonald's will begin detailing how it's going to turn its struggling sales around on May 4, according to Fortune.

McDonald's has definitely struggled to keep up with the growth of fast casual restaurants like Chipotle in recent years, not to mention that it has come under fire for the detrimental health effects of its food and how much it pays employees. Still, McDonald's is wealthy and powerful, so we shouldn't count the fast food restaurant chain out just yet. McDonald's should consider making these six changes if it wants to get back on top.

1. Embrace Junk Food And Novelty Items

Practically every day it seems like a fast food chain is coming out with a new monstrosity. Sure, McDonald's has had a few novelty items over the years on the menu (the Shamrock Shakeand the McRib, anyone?), but it hasn't really added anything to the menu at the level of the KFC Double Down Dogor the many hybrid foods that appear on Taco Bell's breakfast menu. Since McDonald's already has a reputation for not serving very healthy food, I think it should just own it and go crazy with its menu items. How about a cheeseburger covered in pork belly and nacho cheese sauce? Or french fries with bacon bits, cheese and chili? Or a McFlurry drenched in chocolate sauce, caramel, whipped cream, marshmallows and any other confection you can think of? Dunkin' Donuts and Domino'shave both increased their sales by 2.7 percent and 15 percent, respectively, in the first quarter, thanks to new, more indulgent menu items. It could work for McDonald's too.

2. Stay Affordable

McDonald's recently announced that it will be launching the Sirloin Third Pounder, which will set diners back $4.99 and is a lot more expensive than that double cheeseburger you can get on the Dollar Menu. This isn't the first time McDonald's has sold a premium burger. The fast food chain offered a line of Angus Third Pounder burgers that sold for $4.49 each in most markets before discontinuing them after four years on the menu in 2013. McDonald's customers want cheap food, not a fancy, schmancy burger than you can probably get a way tastier version of over at Five Guys for a little bit more money. McDonald's will keep its loyal customer base happy and coming back for more if it keeps its prices low.

3. Put More Focus On Breakfast

Breakfast is one of the areas in which McDonald's is currently doing things right, so this isn't so much a suggestion as it is encouragement for them to keep doing what they're doing. The fast food giant recently began testing all-day breakfastin the San Diego market, which is what McDonald's customers have wanted since breakfast came to the fast food chain. Since U.S. consumers increased their visitsto restaurants to get breakfast for the fourth consecutive year in 2014, according to an NPD Group study from March 2014, beefing up its offerings for the first meal of the day could be a major win for McDonald's.

4. Spruce Up The Interior Of The Restaurants

Though McDonald's commercials make the locations of the fast food restaurant look all warm and delightful inside, at least from my experience, they are not like that in real life. The interior of most McDonald's restaurants are cold and outdated. It is a far cry from the big, comfy chairs and melodic light acoustic tunes playing at Starbucks. Maybe if McDonald's actually made its restaurants look more inviting, people would be more likely to go to the restaurant and spend some time there.

5. Pay Employees A Living Wage

In recent months, protests asking McDonald's to increase the minimum wage for employees have placed a dark cloud over the fast food chain. A huge wave of protestsasking the fast food chain to increase its minimum employee wage to $15 an hour just took place on April 15. McDonald's announced earlier this monththat it plans to raise wages by more than 10 percent for employees at the company-owned U.S. restaurants. However, workers at franchise-operated locations were excluded from this wage hike. Of course, paying employees more is going to deepen the company's costs, but it will also help McDonald's improve its public image, not to mention that improving the lives of its employees could also improve business operations too.

6. Get Some Good Press

(Cont) Thanks @CodySimpsonfor the first batch!!!! pic.twitter.com/kXGdzAnZkj

— Gigi Hadid (@GiGiHadid) April 19, 2015

Along those lines, McDonald's desperately needs some good press. The health of its productsand the alleged treatment of its employeeshas come under question. Its two new advertising campaignsthis year to revitalize its image backfiredand didn't do anything to help its image. People don't want to eat food from a place that inspires negative thoughts and feelings. McDonald's needs something, maybe something viral, to put the company back in a positive light. The above Twitter post from It Girl Gigi Hadid is certainly a step in the right direction.

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Tags: McDonald's fast food Restaurants Menu Business

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6 Ways McDonald's May Be Able To Turn Around Its Struggling Sales (2024)

FAQs

What can McDonald's do to improve? ›

By streamlining processes, personalizing menus, educating and empowering employees, creating a culture of continual improvement, focusing on hygiene and hygiene, embracing technology solutions and working together, McDonald's can improve its operations and better serve its diverse customer base.

Why is McDonald's losing sales? ›

McDonald's CEO Chris Kempczinski says low-income consumers eating at home and finding other ways to economise. McDonald's has reported its first drop in global sales in over three years as inflation-weary consumers seek out cheaper options and cut back on eating out.

What does McDonald's struggle with? ›

McDonald's has experienced a global decline in sales for the first time in almost four years, driven by rising prices, weaker demand in Asia, and ongoing boycotts related to the conflict in Gaza.

How does McDonald's increase sales? ›

​​​​​​​McDonald's has embraced digital technology to enhance customer experience and boost sales. Investing heavily in self-ordering kiosks, mobile apps and digital menu boards, these innovations aim to reduce wait times and improve order accuracy, addressing key customer pain points.

What are ways McDonalds promotes? ›

McDonald's leads in the fast food industry with its promotional techniques that include offers and freebies to regularly attract customers. For example, McDonald's offers a "Happy Meal," which consists of a main meal, side, and drink for a discounted price.

What are the plans for the future of McDonalds? ›

2. We're betting big on physical and digital development. Today, McDonald's has over 40,000 restaurants — and by the end of 2027, we plan to expand to 50,000 restaurants around the world. To put that into perspective, this period of restaurant expansion will be the fastest unit growth in the history of McDonald's.

Is McDonald's struggling financially? ›

McDonald's global sales slumped in the second quarter, marking the first decline for the fast-food giant since 2020 as inflation-weary consumers pull back on eating out.

Is McDonald's facing loss? ›

McDonald's is struggling with fewer patrons coming in as a result of rising prices. The fast-food company recently revealed that sales at U.S. sites that have been operational for at least a year have decreased by 0.7% from the prior year.

What is the lowest selling McDonald's item? ›

The least popular item on the regular menu is the Filet-o-fish sandwich. Most of the time, we did not make these ahead of time except during the lunch rush, or if it was raining. People order it more when it's raining, I don't know why.

What challenges are McDonald's facing? ›

After years of price hikes, the fast food chain is facing consumer pushback as its value perception among low-income eaters drops.

What weaknesses do McDonald's have? ›

While trying to cut costs, McDonald's has been slow to introduce new menu items and innovations, which has put it at a disadvantage compared to its competitors. This can result in a decline in sales and a loss of market share. Cost control is a weakness of McDonald's.

What are the issues at McDonald's? ›

McDonald's and its food have been under scrutiny. For example, food like burgers and fries are high in fat and salt and contain low nutritional value. Not only is the food unhealthy to consumers, but the business model of fast food production is criticized for exploiting natural resources and abusing animals.

What strategies of McDonald's to survive and continue to dominate the market? ›

McDonald's Keys to Success is their Focus on Customer Satisfaction
  • Staff are encouraged to be friendly and provide “service with a smile”. They focus on customer satisfaction (short wait-times, hot food, etc). ...
  • McDonald's Operations Competitive Strategy focuses on cost, speed, and nutrition.

What is the key to McDonald's success? ›

McDonald's has been able to build a strong brand through consistent marketing and advertising efforts, including memorable TV commercials and sponsorships of major sporting events. This has helped the company to establish a strong emotional connection with its customers, which has contributed to its enduring success.

What are the three D's of McDonald's? ›

Double Down on the 3 D's: Digital, Delivery and Drive Thru

McDonald's 25,000 drive thru lanes worldwide have become an oasis for customers around the world.

How does McDonald's improve productivity? ›

Through Total Productive Maintenance (TPM), McDonald's ensures that its equipment operates at peak efficiency, thereby reducing downtime and maintenance costs. This comprehensive approach to process improvement has contributed significantly to the company's ability to maintain a competitive edge.

What McDonald's does to protect or improve the environment? ›

Packaging, Toys & Waste

By the end of 2023, we were approximately 86.7% of the way toward our goal of sourcing 100% of our primary guest packaging from renewable, recycled or certified materials. From 2018–2023, we reduced virgin fossil fuel-based plastic in Happy Meal toys by 63.7%.

Has McDonald's improved their food? ›

“We found that small changes, like tweaking our process to get hotter, meltier cheese and adjusting our grill settings for a better sear, added up to a big difference in making our burgers more flavorful than ever,” said chef Chad Schafer, senior director of culinary innovation of McDonald's USA, in a statement Monday.

What actions are McDonald's taking to become more sustainable? ›

In 2021, McDonald's globally pledged to achieve net zero emissions by 2050 and join the United Nations Race to Zero Campaign. Where possible, new McDonald's restaurants are fully equipped with solar panels and LED lights, from the kitchen to the car park, using less energy than fluorescent lights.

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