1. Is my online proctored test secure?
Yes. Your online proctored test is secured to protect the integrity of the test and the safety of your personal data.PSI uses secure browser technology with enhanced communication security and encryption. Your personal information is always protected. PSI does record your webcam and desktop on your computer, but only during the testing session. This stops when you close the online proctoring software application.
2. Where can I take my online proctored test?
You can test in the convenience of your home, school, or office. Wherever you test, you should be in a walled room where you will not be disturbed. No one else is permitted in the room with you while you are testing.
3. What type of identification will I need to present?
You are required to present a valid, government-issued photo identification as part of the check-in process. Your identification must contain your full name and a recent, recognizable photo.
Please Note: Military identifications and credit cards are not accepted for online proctored tests.
4. How do I know online proctoring will work on my machine?
Please review the System Requirements, you may find the System Requirements here.You will need to be able to install PSI Bridge on your computer to take the test. If you are on a corporate computer that does not allow program installation, you may want to take the test at home instead. Only one monitor is allowed during testing, and PSI Bridge will ask to automatically close any prohibited programs on the laptop/computer, such as Microsoft Word, or other Office programs, various browsers, etc.
5. How long does the check-in process take?
The check in process will take approximately 10-15 minutes. You are able to begin the check-in process up to 15 minutes prior to your test start time. Your organization’s testing rules will provide guidance on being late.
6. Are there workspace requirements? Is my home or office workspace okay?
You will be asked to take a video of your testing area during the check-in process, which will be reviewed by a PSI proctor prior to test launch. Please ensure that you are in a well-lit room so that your testing area can be reviewed – artificial lighting is recommended.
Please ensure that your desk space is clear and clean of any prohibited items. Unless allowed by your test sponsor, please make sure that there are no notes, paper/pencil, calculator, or other materials on the desk, and, overall, no items or information in the room that could be considered cheating materials. Items in the background, provided that they are not accessed during the test, are fine.
For example, having books on a bookcase in the background is not a problem, provided that you do not access them.
7. Can I receive assistance with my test?
No. You may not receive any assistance from other individuals while taking the test, and you may not allow other individuals to see your computer screen when test questions are being presented.
The Online Proctor cannot answer questions related to test content.
Technical Support is available via live chat to assist with any technical issues related to the PSI Bridge Secure Browser, such as connection issues.
8. What actions are prohibited during my test?
Test rules provide guidance for what is acceptable during your test. The proctor will use your webcam/desktop and on-screen chat to communicate with you during your test. Your test may be paused by the proctor or automatically by the testing platform to investigate suspicious actions or events during the test.
Examples of prohibited behavior may include, but are not limited to:
- Looking off the screen
- Mumbling or speaking aloud
- Using unauthorized materials as listed in the section below
- Interacting with third parties intentionally or unintentionally
- Leaving the circle of view of the webcam
The proctor will investigate the event and then release your test so that you may continue after re-accepting the terms and conditions. If you have any questions about the pause or release of your test, you can live chat with your proctor directly.
9. What physical items are prohibited during my test?
Please make sure that you do not have access to any mobile device or electronic device during your test aside from the laptop or desktop on which you are taking the test.
Examples of items that may not be permitted in your test space during the online proctored test include:
- Reference materials, paper, notepads, or language dictionaries
- Calculators
- Any type of communication, surveillance or recording devices such as:
- Mobile phones
- Tablets
- Smart watches or glasses
- Headphones, AirPods, or any in-ear device
- Baggage of any kind including handbags, purses, or briefcases
- Weapons
- Food or beverage
- Tobacco products or smoking paraphernalia
If you are viewed with communication, surveillance, recording devices, or any other prohibited item during your exam, your exam will be terminated, and your exam fees will be forfeited.
10. Can I eat, drink, or take breaks during my test?
Please refer to your test sponsor’s rules for guidance on food/drink/breaks.
11. Is my test session recorded?
Yes. The entire test session is recorded, from when you check in to when you complete the test and close out of the online proctoring application.
Please Note: After completing the test, you must fully close the online proctoring application before leaving the view of the webcam. Leaving the view of your webcam for any reason or duration during the test may result in your test session being terminated, and your test results invalidated, even if you have already completed the test.
