About Membership Rewards® (2024)

1. What is Membership Rewards?

The Membership Rewards programme is available on selected American Express Cards. To find out which Cards are eligible for the programme or to enrol, please call the American Express Membership Rewards team at 0800 917 8053.
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2. How do I enrol ?

If you're an existing Cardmember with an eligible Card, start enjoying the benefits of Membership Rewards today. To enrol, simply call 0800 917 8053.

The Membership Rewards programme is available on selected American Express Cards. To find out which Cards are eligible for the programme or to enrol, please call the American Express Membership Rewards team at 0800 917 8053.
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3. How do I earn points?

Please note that the following are not eligible spend, so will not earn Membership Rewards Points:

• interest;
• all fees (including annual membership fees and default fees);
• balance transfers;
• cash advances (including transactions treated as cash);
• loading of pre paid cards;
• American Express Travellers Cheque purchases;
• foreign exchange transactions; and
• any amounts that are subsequently credited to your Card Account by way of refunds or other types of credits.

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4. How do I redeem my points?

If you're enrolled in online services, visit membershiprewards.co.uk and log in to your Membership Rewards account. You may then search for and select your reward. If you're not enrolled in online services click here to enrol today. Alternatively, if you do not have online access or would prefer to discuss and redeem your reward over the telephone, you can call us on 0800 917 8053.

If you've received a promotional offer from American Express, take note of the reward code and visit membershiprewards.co.uk. Log in to ensure you see the offers for which you are eligible, and then check that the Points value is the same as the promotion before proceeding with your redemption. You will not receive the promotional emails if you are currently opted out of direct marketing. To accept direct marketing, please visit americanexpress.com
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5. What can I redeem my points for?

Please note that Points may be redeemed by the Cardmember for a credit on the Primary Card Account. The redemption of Points for Credit will be administered solely by American Express within 3 business days and cannot be reversed. Call the customer services number on the back of your Card to make a Points for Credit redemption. Redeeming Points for Credit is not available for redemption by Corporate Card accounts and is not redeemable for cash via Credit balance refund.

All rewards (other than the redemption of Points for Credit) are provided by the rewards provider and not by us, our affiliates or our subsidiaries.
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6. Are there any circ*mstances where I might not be able to redeem Points for Credit?

7. How do I check my Points balance?

Alternatively, every month you will receive a Membership Rewards statement as part of your Card Account statement which shows the number of Points you have accumulated and the Points you have redeemed.
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8. When are the points allocated to my Membership Rewards account?

9. Do Membership Rewards points expire?

However, please remember that:-
• If you end your Card Account agreement and there are no other Linked Cards on your Points Account, you will have 30 days from the date you request this to redeem your Points. If you do not redeem your Points within 30 days, they will be forfeited.
• If we cancel or end your Card Account in accordance with the Card Account agreement, you will lose the Points that you have earned but not yet redeemed.
• If you miss a monthly payment on your Card Account, the Points that you have earned in the previous month will be forfeited.
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