FAQs
If you can't add a payment method
If you're using an accepted payment method but your Apple ID is set to a different country or region, change your country or region. If the Add button is grayed out, you might be in a Family Sharing group and you use purchase sharing.
Why can't I add a payment method on my Apple ID? ›
If you can't add a payment method
If you're using an accepted payment method but your Apple ID is set to a different country or region, change your country or region. If the Add button is grayed out, you might be in a Family Sharing group and you use purchase sharing.
Why is Apple saying theres an issue with my payment method? ›
Contact your financial institution. You might need to ask your financial institution to allow international purchases on your debit or credit card. If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution.
How do I fix this payment method is associated with too many Apple IDS? ›
You'll have to contact Apple directly. iTunes Store official support (or start with the Contact Support link at the top-right of this page). Multiple credit card changes are sometimes an indication of suspicious activity, so the account was locked for your protection. You'll have to contact Apple directly.
Why is my payment method declined on my Apple ID? ›
There are a number of reasons the charge or verification might be declined: Apple is not allowed to accept credit or debit cards in your country. The card is not recognized in your country. Insufficient balance or account in arrears.
Why can't I add another card to my Apple ID? ›
Contact your card issuer to see if they support Apple Pay. Update to the latest version of iOS, watchOS, macOS, or visionOS. Confirm that you have Face ID, Touch ID, Optic ID, or a passcode set on your device. Make sure that you are in a supported country or region.
How to fix there is an issue with your payment method? ›
If there's a problem with one payment method you can try paying with a different one.
- On your Android phone or tablet, open the Google Play Store app .
- Go back to the item you want to buy & tap the price.
- Tap the current payment method.
- Choose a different payment method or add a new one.
To contact Support, do this:
- Click on this link --> Choose your country or region - Official Apple Support.
- Select your country.
- Select: Billing & Subscriptions.
- Select: Subscriptions & Purchases.
- Select: Update payment method.
- Select a chat session or a phone call.
If you can't send or receive money, you might have to verify your identity to continue using Apple Cash. Learn more about identity verification and what to do if your account is restricted or locked. To get help with a transaction or payment, contact us.
How to solve billing problem on iPhone? ›
You have an unpaid balance because Apple was unable to charge your payment method for a previous purchase. Add a new, valid payment method, then remove the old payment method. The new payment method is charged automatically.
If you need to change or update your Apple ID payment method
- Open the Settings app.
- Tap your name.
- Tap Payment & Shipping. ...
- If you need to update the billing information of an existing card, tap the payment method, then tap Edit.
- Enter your new billing information, then tap Done.
Credit card(s) - up to two. Apple Gift Card(s) - up to eight. Apple Gift Card(s) - up to eight + one credit card.
How do I add more payment methods to Apple? ›
If there's an issue, change your payment method
Tap your name. Tap Payment & Shipping. You might be asked to sign in with your Apple ID. Tap Add Payment Method, enter the new payment method, then tap Done.
Why is Apple ID saying invalid payment method? ›
Wrong expiration date. Wrong security (CVV) code. Address in your iTunes account does not match exactly the billing address for the card. The card was not issued in the country of the iTunes store.
Why is my payment method declined even though I have money? ›
There are several reasons why a debit card may be declined even if you have money in your account. Common reasons include travel and reaching your daily purchase limit. Stay on top of your cards and consider using budgeting apps to help avoid debit card denial.
Why does my Apple Pay keep declining when I have money? ›
Some possible reasons for why the transaction is declining even though the digital card still appears in the Apple wallet include: Your card has been temporarily locked. Your card or the transaction account has insufficient funds or limit for the transaction. An incorrect card PIN has been entered at the terminal.
Why does it say unable to add money to Apple Pay? ›
If your account is restricted while under review, you can't send or receive money with Apple Cash, or add money to your account. If your account is locked while under review, you also can't transfer money to your bank or make purchases with Apple Pay. Reviews take up to 2 business days.
Why can't I Pay with my Apple ID money? ›
For a variety of reasons Apple will almost always require a functional payment method such as a credit or debit card be present when downloading anything from the iTunes or App Stores that isn't totally free (so, for example, a "free trial" that turns into a paid subscription isn't ' free'), even if the item will be ...
