FAQs
Money-related issues
You can use our Resolution Center within 60 days of your reservation's checkout date to request or send money for things related to your Airbnb trip. It helps to have any photos or other relevant evidence ready when you submit a Resolution Center request.
How do I dispute an extra charge on Airbnb? ›
Money-related issues
You can use our Resolution Center within 60 days of your reservation's checkout date to request or send money for things related to your Airbnb trip. It helps to have any photos or other relevant evidence ready when you submit a Resolution Center request.
Why did Airbnb charge me extra? ›
Don't worry: All pricing information is included when you book—but there are a few situations where you may owe more after paying: You change your reservation (ex: You add another guest) Your Host files an AirCover for Hosts request for damage that occurred during your Airbnb stay.
How do I request additional money on Airbnb? ›
Request money from your Host or guest in the Resolution Center
- Click Resolution Center and then click Request money.
- Select the reservation and click Choose.
- Under What is this request for?, ...
- Enter the amount you're requesting.
- Upload optional attachments and add a note.
- Click Next and then Request.
Adding or editing amenities
- Click Listings and select the listing you want to edit.
- Under Listing editor, click Your space.
- Click Amenities.
- Click + to add amenities or click Edit to delete amenities.
- Review, and then click Done.
Hosts should charge between $20 and $25 for extra guests. To look at what hosts charge for extra guests in general, we can use a histogram. A histogram chart shows data grouped into ranges making it easier to visualize distribution. Doing that below we can see most Airbnb hosts charge $25 or less per extra guest.
How to avoid Airbnb service fee? ›
It could be beneficial to encourage direct bookings if you already have a website for your rental property. You would be able to avoid paying the Airbnb service fee by doing this. You should be aware, though, that this also implies that you will not be using Airbnb's administrative or customer service.
Can an Airbnb host charge extra for cleaning? ›
A cleaning fee is a one-off charge for cleaning the space you stay in and is set by the Host. It's an extra amount on top of the nightly rate when you book a listing. This fee covers the extra expenses Hosts incur when getting their place ready for guests to arrive or after they leave.
Why does Airbnb add a service fee? ›
We rely on fees to help Airbnb run smoothly and cover the costs of products and services that help you share your space, including: 24/7 customer support. Marketing to guests via Google, social media and more. Protection for you and your place.
What if a host asks for more money Airbnb? ›
How to pay. If you agree with the charge, always pay the Host through the Resolution Centre, never directly. Be sure to keep all payment transactions on Airbnb—otherwise, we can't help with issues related to off-site or cash payments. Did this article help?
Through Airbnb: Adding the pool heating fee as an optional extra on Airbnb is the simplest approach. This can be done through the booking interface where guests can select pool heating as an add-on during their booking process. Or you can always use the Resolution center to collect the charge.
Can I contact Airbnb by phone? ›
Contact Airbnb Customer Service
Need a little more help or have a complaint? Contact us by email, chat, or phone at 1-844-234-2500.
How do I set special pricing on Airbnb? ›
Create a custom promotion in the Airbnb app
- Tap Calendar and select the listing calendar you want to change.
- Tap Settings.
- Tap Pricing, then tap Review your promotions.
- Tap Custom promotion.
- Select dates on the calendar and tap Select these dates.
- Set your discount and tap Apply promotion.
Hosts can charge an extra fee for additional guests beyond a certain number. This fee is set by the host and is typically charged on a per-night basis.
Can Airbnb host charge extra deposit? ›
Hosts aren't allowed to charge guests a security deposit through our Resolution Center or outside the Airbnb platform. Instead, we inform guests at the time of booking that their payment method may be charged if they cause damage during a stay.
What are Airbnb adjustment fees? ›
An adjustment is an amount of money a Host owes as a result of a cancellation, reservation change, or violation of our Guest Refund Policy.
