Legal terms
AirCover for guests is different from travel or reservation insurance. AirCover for guests is provided for free with every booking, while travel insurance for guests in the EU and UK, travel insurance for guests in the US, or reservation insurance (for guests in France) can be purchased separately during checkout.
What is AirCover for guests?
If there’s a serious issue with your Airbnb that your Host can't resolve, we’ll help you find a similar place, depending on availability at comparable pricing. If a similar place isn’t available or you’d prefer not to rebook, we’ll give you a full or partial refund.
AirCover for guests provides support if your Host cancels within 30 days of check-in, you’re unable to check in, or the listing is significantly different than advertised and your Host can’t fix it or you feel unsafe in your Airbnb.
Learn more about AirCover for guests.
What is travel or reservation insurance?
Travel is rewarding, but sometimes things don’t go as expected. People can get sick, flights can get cancelled, and bags can go missing. To help protect you financially, there’s travel or reservation insurance.
- Airbnb guests who live in the United States, United Kingdom, Germany, Spain, Italy, Ireland, Netherlands, Austria, and Portugal can purchase travel insurance on the checkout page. The travel insurance policies are offered by Generali's Europ Assistance Group, trading under the Generali name in the US and Europ Assistance in the EU and UK. Learn more about what’s covered.
- Airbnb guests who live in France can purchase reservation insurance on the checkout page. The policy is underwritten by Europ Assistance, a leading travel insurer. Learn more about what’s covered.
Don’t live in any of the above counties? Guests everywhere can purchase travel insurance outside of Airbnb, directly through a travel insurance company’s website or by shopping around on a comparison site.
How AirCover for guests works with travel or reservation insurance
Here’s an example of how AirCover for guests and travel or reservation insurance can work together.
You arrive at your destination and learn that the airline has sent your baggage to the wrong city and you won’t get it back for at least 24 hours. You then check in at the place to stay and find out that the number of bedrooms at the place are less than advertised.
In this situation, AirCover for guests can help you find a new place to stay, depending on availability at comparable pricing. If you purchased travel or reservation insurance with your Airbnb reservation or booking, you can also file a claim with Generali or Europ Assistance SA to get reimbursed for certain extra things you have to buy while waiting for your baggage, like clothing and toiletries.
For US residents
The travel insurance policy described in this article is offered by Airbnb Insurance Agency LLC, 222 Broadway, Floor 26, New York, N.Y. 10038, (California licence number 6001912), which is licensed as an insurance agency in all states of the US and the District of Columbia, and underwritten by Generali US Branch (NAIC #11231) of New York, NY. Generali US Branch operates in the following jurisdictions under these names: California: Generali Assicurazioni Generali SPA (US Branch); Colorado: Assicurazioni Generali – (US Branch); Oregon: Generali US Branch DBA The General Insurance Company of Trieste & Venice; Virginia: The General Insurance Company of Trieste and Venice – (US Branch). The insurance policy benefits and services are described on a general basis and are subject to certain conditions and exclusions.
For EU residents
The travel insurance policy described in this article is underwritten by Europ Assistance SA (Irish branch) and offered by the insurance intermediary Aon Iberia Correduria de Seguros y Reaseguros SAU with Airbnb Marketing Services SLU acting as an external collaborator. Europ Assistance SA is supervised by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) in France, and its Irish branch is regulated by the Central Bank of Ireland for conduct of business rules. Full terms and conditions apply.
For France residents
The reservation insurance is offered by Airbnb Ireland Insurance Services Limited and underwritten by Europ Assistance SA Irish Branch. Airbnb Ireland Insurance Services Limited is regulated by the Central Bank of Ireland. Terms and conditions apply.
For UK residents
The travel insurance policy described in this article is underwritten by Europ Assistance SA UK Branch. Europ Assistance SA is supervised by the French Supervisory authority (ACPR), 4 Place de Budapest, CS92459 – 75436 Paris Cedex 09, France. Europ Assistance SA UK Branch is authorized by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available on request.
This travel insurance is arranged by Airbnb UK Services Limited. Airbnb UK Services Limited is an appointed representative of Aon UK Limited, which is authorized and regulated by the Financial Conduct Authority. Aon UK Limited’s FCA register number is 310451, you can check this by visiting the Financial Services Register | FCA or calling 0800 111 6768. Travel Insurance is available to guests aged 18 and over. Full terms and conditions apply. FP.AFF.344.LC.
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