What is Credit Keeper?
Does using Credit Keeper impact my credit score?
Who can use Credit Keeper?
Where does my credit score come from?
I’ve checked my credit score elsewhere and see a different score in Credit Keeper. Why?
How often is my score updated in Credit Keeper?
Why is Credit Keeper free?
Where can I find the full Credit Keeper Terms and Conditions?
What is CreditWise?
How do I unenrol from Credit Keeper?
I’m having trouble using Credit Keeper. How do I contact you for help?
What is Credit Keeper?
Credit Keeper is an online tool from Capital One that gives you access to your TransUnion® credit score for free
Does using Credit Keeper impact my credit score?
Credit Keeper won’t harm your credit score, no matter how often you check it.
Who can use Credit Keeper?
Credit Keeper can be used by anyone in Canada.
Where does my credit score come from?
The credit score you’ll see in Credit Keeper is calculated by TransUnion, based on information from your credit report. TransUnion is one of the major reporting agencies in Canada. Lenders may request your score from TransUnion or from another source – they may also look at other relevant information when determining your eligibility for credit.
I’ve checked my credit score elsewhere and see a different score in Credit Keeper. Why?
The credit reporting agencies can use different models to calculate your credit score, so depending on where you check, you may get a different result. In addition, your score can change over time – if it’s been a while since you last checked, you may see a different score now in Credit Keeper.
How often is my score updated in Credit Keeper?
Once you’ve enrolled in Credit Keeper, we encourage you to check your score regularly as we refresh it weekly. Justsign in to Credit Keeper online, or sign in through your online banking account or the mobile app to access Credit Keeper.
Why is Credit Keeper free?
If you request your credit score from one of the credit reporting agencies, you’ll typically pay a fee, but Capital One is providing Credit Keeper for free.
We want you to be able to easily access your credit score, see how your score changes and learn what could impact it. We’re also committed to finding new and innovative ways to help you succeed with credit and work towards your financial goals, and Credit Keeper is another way we’re hoping to do just that.
Where can I find the full Credit Keeper Terms and Conditions?
You can view the Terms and Conditions at any time here.
What is CreditWise?
Capital One launched CreditWise in the U.S. CreditWise is a tool designed to give customers access to their credit score for free. In Canada, Capital One provides a free credit score tool called Credit Keeper*.
Are you a U.S. Capital One customer? Access CreditWise here.
How do I unenrol from Credit Keeper?
Once you’ve signed in to Credit Keeper, select Settings icon (gear icon on your page) and choose ‘Unenrol’. From there, follow the prompts to unenrol. Please note that your credit score and your Capital One credit card account(s) won’t be impacted if you unenrol from Credit Keeper.
I’m having trouble using Credit Keeper. How do I contact you for help?
If you’re a Capital One cardholder, please contact us. If you’re not a Capital One cardholder, call 1-844-445-8785.
