If you are an Allianz Care member, you will file your claims through MyHealth Digital Services. This is the digital portal for all Allianz Care members. File a claim by clicking the "Submit a Claim" button and following the instructions. You will need to provide an invoice from the medical provider for the amount you paid in order to be reimbursed for your costs. You will also need to include your diagnosis in order to be reimbursed in a speedy manner. It pays to file your claim quickly, as Allianz will only pay if you file by their deadline. Make sure to retain a copy of all your documents, because Allianz may request supporting documentation as part of their auditing process up to 12 months after your claim has been filed.
If you have an Allianz travel insurance plan purchased in the USA, you can file through the Allianz online portal. (For travel insurance plans purchased in other countries, see your documentation for a link to the online portal for your region.) For a medical claim, you will need copies of all medical bills as well as copies of any accident reports. For a trip cancellation claim, you will need your trip itinerary, proof of payment, penalty or refund information, proof of incident (such as a police report or death certificate) or a letter from your employer if they are requiring you to work. Required documents lists for other claims can be found here.
For International Health Insurance Policies: Allianz Care Contact Information
English: +353-1-630-1301
German: +353-1-630-1302
French: +353-1-630-1303
Spanish: +353-1-630-1304
Italian: +353-1-630-1305
Portuguese: +353-1-645-4040
For Travel Policies Purchased in the USA: Allianz Global Assistance Contact Information
Phone: 1-866-884-3556
Mail:
Allianz Global Assistance
P.O. Box 71533
Richmond, VA 23255-1533
For Travel Policies Purchased in the UK: Allianz Assistance Contact Information
Emergency Phone: +44-20-8686-1666
Claims: 020-8603-9958
Claims Email: travel.claims@allianz-assistance.co.uk
For Travel Policies Purchased in Germany: Allianz Travel Contact Information
Emergency Phone: +49-89-62424-245
Customer Service: +49-89-62424-100
Customer Service Email: service-reise@allianz.com
For Travel Policies Purchased in Singapore: Allianz Travel Contact Information
Emergency Phone and Claims: +65-6237-2215
Claims Email: sg.travelclaims@allianz.com
For Travel Policies Purchased in Australia: Allianz Contact Information
Emergency Phone: +61-7-3305-7499
General Information: +61-2-8988-9581
