Amazon Package Stolen? Easy Steps to Report and Get a Refund (2024)

Does Amazon Refund Stolen Packages?

Yes, Amazon does refund or replace items in your orders that are stolen after delivery. As long as you report the theft promptly and provide any evidence you have, Amazon will investigate and process a replacement or refund based on the results of their investigation.

How to Report Stolen Amazon Package: Step-By-Step Guide

Reporting a stolen package to Amazon requires following a few simple steps through your account. Here is the complete process of what to do if amazon package is stolen:

1. Sign in and click "Your Orders"

Go to Amazon's website or open their app and login to your account. Click on "Your Orders" to access your order history.

2. Find the order in question and select "Problem with Order"

Locate the order that contained the stolen package and click the "Problem with order" button. This will start your claim report.

3. Click "Track Package"

A popup will appear showing package tracking information. Click the tracking number of the stolen package.

4. Choose "My package was stolen from my porch"

After selecting the tracking number, you will see delivery problem options. Choose "My package was stolen from my porch."

5. Hit "Request Refund" and submit

On the next page, confirm you would like a refund by selecting "Request refund." Double check the details and submit your report.

6. Wait for Amazon's agent to investigate your claim

Amazon will review your report and stolen package claim. Wait to hear back after their investigation is complete regarding your refund.

How to Report a Stolen Package to Amazon's Third-Party Seller

If your package was not shipped by Amazon but by a third-party seller instead, here's how to report stolen package on Amazon:

1. Go to Amazon's Payments page and sign into your account.
2. Find the option for "Contact Seller" - you should see this on the order details page or the seller's profile page.
3. Use this to send a message to the seller explaining that your order from them was stolen. Provide necessary details.
4. The seller will review your claim and respond via message. They may request evidence or additional details.
5. If approved, the seller will issue a refund or replacement themselves. This process varies by seller.

How to Find a Missing Amazon Package That Shows as Delivered

Sometimes an Amazon package can show as delivered but you cannot find it. Before reporting it as stolen, take these steps:

• Check all orders to confirm which package is missing. Compare the tracking to your delivery location.
• Look around the delivery area for any notices of attempted delivery. Sometimes drivers will leave a notice if they could not deliver.
• Check Amazon's Message Center for any delivery updates or notifications from the carrier.
• Ask household members or neighbors if they may have picked up the package.
• Review your security footage or cameras to confirm the package was not delivered.
• Contact the carrier (USPS, UPS, FedEx, etc) directly to inquire about the delivery status.
• Report the missing package to Amazon as "not received" after confirming it was not delivered. Provide any evidence you have.

Following up with these steps first can help resolve many situations where packages show delivered but are actually just delayed or delivered incorrectly.

How to Prevent Amazon Package Theft

Here are some tips to avoid package theft in the future:

• Have packages delivered to your workplace or office if possible. This prevents any chance of porch theft during the day.
• Use Amazon's Locker service to send packages to a secure, self-service pickup location instead of your home.
• Install security cameras or video doorbells to deter potential thieves and have video evidence if a theft occurs.
• Invest in a locked mailbox or parcel box for secure deliveries when you're not home.
• Request signature confirmation for high-value deliveries so they are not left unattended.
• Ask neighbors to pick up parcels for you when expecting deliveries if you'll be out.
• Provide delivery instructions to hide packages from view to prevent tempting thieves.

For instance, you can install a new Reolink Argus 4 Pro on your porch. This dual-lens camera provides a 180-degree field of view, ensuring there are no blind spots. With full-color night vision, you can monitor your property or packages day and night even when you're away from home.

You can also consider the Argus 4. This camera uses traditional IR and spotlights for night vision.

FAQs

What can I do if my Amazon package was stolen?

Report the stolen package to Amazon right away by following the steps outlined in this guide. Amazon will investigate and refund or replace the order if approved. Provide as many details as possible to help your claim.

How do I report a stolen parcel to Amazon?

Go to Your Orders, locate the missing package order, select "Problem with order", choose the tracking number, and then select "My package was stolen" before submitting your report. Amazon's customer service will assist you after that.

Does Amazon give refunds for stolen packages?

Yes, Amazon will refund or replace any eligible items that get stolen after delivery. Make sure to report the theft promptly and provide any evidence available to help get your claim approved.

Conclusion

Having a package stolen can be incredibly frustrating but reporting the issue to Amazon or the seller is essential to get a refund or replacement. Follow the detailed steps in this guide right away if your Amazon order shows as delivered but is missing. And consider options like delivery lockers or cameras to avoid theft going forward. With the proper diligence, you can ensure you either receive your online purchases or get reimbursed if anything unfortunate happens.