An Open Letter to Airbnb Users (2024)

FAQs

How to write a public response on Airbnb? ›

We take the removal of any review seriously and only do so where there is a clear violation of this policy. Depending on the nature of the violation, we may also restrict, suspend, or remove the associated Airbnb account.

Higher housing costs directly increase homelessness. Looking at the impact of short-term rentals in Los Angeles from 2014 through 2022, I estimated that short-term rentals are responsible for 5,000 extra Angelenos experiencing homelessness each night.

Start by thanking your guest for their reservation. Let them know that you're looking forward to their stay at your rental. Tell them you will send complete check-in instructions the day before their arrival. Finish off by letting them know that you are available to answer any questions they might have.

Hosts are asked to respond to reservation requests, booking inquiries, and all other messages from guests within 24 hours because quick responses build trust in our hosting community, making it easier for guests to find a place to stay.

A quick reply makes it easy to respond with a personal touch, while directing guests to your guidebook for more info. Hello guest first name, Our favorite late-night restaurant is [insert restaurant name], located at [insert address].

While you can't remove a review, you can report it if you think it violates our Reviews Policy. Feel free to respond with more context or to provide your own perspective, so long as you, too, follow the Reviews Policy.

As a host, if you cancel, an indelible mark appears on your reviews and in your statistics. As a guest, you can block a host's dates and cancel as many times as you want, it does not appear on your profile.

What is an example of a bad review on Airbnb? ›

3 Negative Airbnb Review Examples

I wouldn't host this guest again. [Guest name] left the place dirty and untidy. On top of that, I had complaints from my neighbors, saying they were playing thunderous music late at night. I won't be hosting this guest in the future.

The exponential growth of Airbnb, combined with building restrictions that have severely limited the growth of housing supply, have led to the widespread perception that short-term rentals must be swallowing housing units at the expense of local residents, who now face higher rents.

Covid-19 was a giant blow to the travel sector, including Airbnb, as lockdowns reduced the supply of short-term rentals by a significant 25 percent, according to Jamie Lane, chief economist at AirDNA, a short-term rental data analytics firm.