Select from the topics below to find the answers to our most frequently asked questions.
Who are Creation
If you’re unfamiliar with who we are, these top 4 questions tell you all you need to know.
Creation is made up of Creation Financial Services Limited and Creation Consumer Finance Limited.
Between these two companies, Creation issues credit cards, store cards, personal loans and retail finance directly to customers, and through well-known high street retailers. Take a look a just a few of the partners that Creation works with.
Creation provide finance for many well-known high street retailers, insurance brokers, motor finance companies and home improvements organisations including SCS, B&Q, Wren, John Lewis & Partners, Currys and many more.
If you’ve made a purchase from such a retailer and have chosen to pay for your goods on finance, Creation may well be the provider of that finance. The text message is part of our post sale survey to make sure our partners’ customers are happy and satisfied.
What do I do next?
By completing our two-minute text survey you can help us provide you with the best possible service. We work hard to maintain great customer service, and believe our partners do too. The survey will help us confirm if the installation and delivery of your brand new goods were to your expectations.
Creation provides finance products for many well-known high street retailers, insurance brokers, motor finance companies and home improvements organisations. If you have made a purchase from such a retailer and have chosen to pay for your goods on finance, Creation may well be the provider of that finance.
Creation will appear on your bank statement in relation to your regular finance payment amount. It can be confusing as you are likely to remember the retailer that you purchased through, rather than Creation who are providing your finance.
To find out what agreement you have with us, please locate the reference number next to the amount on your statement, and either call us on 0371 402 8905*, or email us at customerenquiries@creation.co.uk, quoting the reference number from your statement.
We’re committed to being a sustainable, ethical and caring organisation and one of the ways we’re doing this is by sending statements and letters to you electronically to reduce paper usage.
The SMS or Email will contain a link to a dedicated webpage where you can access your documents. If you have any questions pleaseclick here
Need some help
Useful links
Get in touch
Card customers
For card customers call 0371 376 9214*
Loans customers
For loans customers call 0371 402 3419*
Finance agreement customers
For Finance agreement customers call 0371 402 8905*
Insurance (incl.motor) customers
For Insurance (incl.motor) customers call 0371 376 9200*
Motor finance agreement customers
For Motor finance agreement customers call 0371 512 1983*
*Calls may be recorded. Calls charged at basic rate. The number provided above may be included as part of any inclusive call minutes provided by your phone operator.
Creation Financial Services Limited provides and is the issuer of credit cards. Registered Office: Chadwick House, Blenheim Court, Solihull, West Midlands B91 2AA (England - company number 1091883). Authorised and regulated by the Financial Conduct Authority. Registration Number 313153 Creation Consumer Finance Limited provides personal loans. Registered Office: 6th Floor, Wellington Buildings, 2-4 Wellington Street, Belfast, BT1 6HT (Northern Ireland - company number NI032565). Authorised and regulated by the Financial Conduct Authority. Registration Number 311518 Creation is the trading name for both Creation Financial Services Limited and Creation Consumer Finance Limited.
© Creation 2024