Answers to our most frequently asked questions (2024)

Select from the topics below to find the answers to our most frequently asked questions.

Answers to our most frequently asked questions (1)

Who are Creation

If you’re unfamiliar with who we are, these top 4 questions tell you all you need to know.

Creation is made up of Creation Financial Services Limited and Creation Consumer Finance Limited.

Between these two companies, Creation issues credit cards, store cards, personal loans and retail finance directly to customers, and through well-known high street retailers. Take a look a just a few of the partners that Creation works with.

Creation provide finance for many well-known high street retailers, insurance brokers, motor finance companies and home improvements organisations including SCS, B&Q, Wren, John Lewis & Partners, Currys and many more.

If you’ve made a purchase from such a retailer and have chosen to pay for your goods on finance, Creation may well be the provider of that finance. The text message is part of our post sale survey to make sure our partners’ customers are happy and satisfied.

What do I do next?

By completing our two-minute text survey you can help us provide you with the best possible service. We work hard to maintain great customer service, and believe our partners do too. The survey will help us confirm if the installation and delivery of your brand new goods were to your expectations.

Creation provides finance products for many well-known high street retailers, insurance brokers, motor finance companies and home improvements organisations. If you have made a purchase from such a retailer and have chosen to pay for your goods on finance, Creation may well be the provider of that finance.

Creation will appear on your bank statement in relation to your regular finance payment amount. It can be confusing as you are likely to remember the retailer that you purchased through, rather than Creation who are providing your finance.

To find out what agreement you have with us, please locate the reference number next to the amount on your statement, and either call us on 0371 402 8905*, or email us at customerenquiries@creation.co.uk, quoting the reference number from your statement.

We’re committed to being a sustainable, ethical and caring organisation and one of the ways we’re doing this is by sending statements and letters to you electronically to reduce paper usage.

The SMS or Email will contain a link to a dedicated webpage where you can access your documents. If you have any questions pleaseclick here

Need some help

Get in touch

Card customers

For card customers call 0371 376 9214*

Loans customers

For loans customers call 0371 402 3419*

Finance agreement customers

For Finance agreement customers call 0371 402 8905*

Insurance (incl.motor) customers

For Insurance (incl.motor) customers call 0371 376 9200*

Motor finance agreement customers

For Motor finance agreement customers call 0371 512 1983*

*Calls may be recorded. Calls charged at basic rate. The number provided above may be included as part of any inclusive call minutes provided by your phone operator.

Creation Financial Services Limited provides and is the issuer of credit cards. Registered Office: Chadwick House, Blenheim Court, Solihull, West Midlands B91 2AA (England - company number 1091883). Authorised and regulated by the Financial Conduct Authority. Registration Number 313153 Creation Consumer Finance Limited provides personal loans. Registered Office: 6th Floor, Wellington Buildings, 2-4 Wellington Street, Belfast, BT1 6HT (Northern Ireland - company number NI032565). Authorised and regulated by the Financial Conduct Authority. Registration Number 311518 Creation is the trading name for both Creation Financial Services Limited and Creation Consumer Finance Limited.

© Creation 2024

Answers to our most frequently asked questions (2)

Answers to our most frequently asked questions (2024)

FAQs

What are the frequently asked questions and appropriate responses? ›

50+ most common job interview questions and answers
  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?

What is the best answers for interview questions? ›

Try to answer questions about yourself without giving too much, or too little, personal information. You can start by sharing some of your personal interests and experiences that don't relate directly to work, such as a favorite hobby or a brief account of where you grew up, your education, and what motivates you.

What is the best answer for do you have any questions for us? ›

When the hiring manager or interviewer asks you if you have any questions for them, your answer should be "yes." Do not say "no," as this might make you seem nonchalant or as if you are taking the interview process for granted. Even if you have only one question, it's important to ask it.

What does most frequently asked questions mean? ›

Meaning of FAQ in English

abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website. Internet terminology.

What is the most frequent multiple choice answer? ›

I'm sure you've heard this at some point “if you don't know the answer, always guess C. because it's the most common correct option”. That's just a myth, and generally there are no most common answers on multiple choice tests.

What are the three 3 questioning techniques that are commonly used? ›

Closed questions are useful when you need a to-the-point answer, whereas open questions are good for extracting more detailed responses. Funnel questions are a way to extract more detail gradually. This technique is a good way to prompt memories or deeper thinking. Probing questions help you gain detail and clarity.

Why do we use frequently asked questions? ›

FAQs enable you to deal with specific queries that your customers have about your business. They also represent another way to reach out and connect with your target audience. Therefore, it is one of the most important elements of your website strategy.

Can you tell me little about yourself? ›

Here's how to best answer “tell me about yourself”:

Introduce yourself, tell them who you are and what you do. Then, talk about your past work experience, key responsibilities, and skills. Mention your relevant achievements. Finally, explain how your strengths can contribute to the company.

How to answer "describe yourself"? ›

  1. Use Storytelling and Practice Your Answer. ...
  2. Highlight Relevant Strengths and Experience. ...
  3. Share a Professional Story and Relevant Anecdotes. ...
  4. Exercise Research-Based Empathy in Your Response. ...
  5. Provide a Brief Highlight-Summary of Your Experience. ...
  6. Differentiate Yourself from Other Applicants.
Oct 30, 2023

What are some professional strengths and weaknesses? ›

Why employers ask "What are your strengths and weaknesses?"
Strengths:Weaknesses:
Attentive and detail-orientedCompetitive
PatientDisorganized
CollaborativeLimited experience in a nonessential task
CreativeNot skilled at delegating tasks
5 more rows
Apr 9, 2024

What to say when interviewer says any questions? ›

How to answer 'Do you have any questions? '
  • Check any new information you've learned about the role. ...
  • Ask about the organisation's culture. ...
  • Clarify any reservations the employer may have about you. ...
  • Ask about the next steps in the application process.
Apr 15, 2024

What is your greatest strength? ›

Here are the TOP 15 Strengths that will allow you to STANDOUT in your job interview.
  • 1) Ability to Multitask. ...
  • 2) Effectively Work In HIGHLY Pressurized Situations. ...
  • 3) Attention to Detail. ...
  • 4) Ability to COLLABORATE. ...
  • 5) Resourceful. ...
  • 6) Empathetic. ...
  • 7) Self Motivated. ...
  • 8) Take Initiative.
May 11, 2023

What is the meaning of frequently answered questions? ›

07.07.2021. A FAQ - Frequently Asked Questions - is a list of questions and corresponding answers on a specific topic or system. The abbreviation FAQ is the German translation for "fragen-antworten-quelle" or "questions and answers".

What is the difference between how many times and how often? ›

Often works like never, rarely, frequently, usually, and always. Many times works like once, twice, ten times, a hundred times. “Do you ever go to the movies?” “I go very often. I go probably once a week.”

What is the proper way to answer a question? ›

How to respond to questions effectively
  1. Prepare for tough questions. ...
  2. Pause before responding. ...
  3. Monitor your body language. ...
  4. Reword the question. ...
  5. Take more time if you need to. ...
  6. Acknowledge the other person's emotions. ...
  7. Answer a portion of the question. ...
  8. Ask questions about the question.
Jun 9, 2023

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