User profile for user: anonalece
anonalece Author
User level: Level1 41 points
Rec'd 2 emails in the past week stating that there is an issue with my credit card setup for payments.
Tried to make an in app purchase and it popped up saying "your credit card is about to expire" asking me to login to update Apple Pay settings, but once I'm in there it won't let me add new card in order to remove and add back the one they say is expiring. (it doesn't expire until 2026)
iPhone 12 Pro, iOS 17
Posted on Dec 29, 2023 6:19 AM
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User profile for user: Pitt5323
Pitt5323
User level: Level1 10 points
Posted on Dec 31, 2023 12:51 PM
Ok I just got off the phone with the same problem and now it works. You gotta go to setting and click on your iCloud name at the top. Then click on media and purchase. Then view account. Then manage payments. Click on the card you have link to apply pay and remove the card from here. Once done then re add the card from here
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User profile for user: Pitt5323
Pitt5323
User level: Level1 10 points
Dec 31, 2023 12:51 PM in response to anonalece
Ok I just got off the phone with the same problem and now it works. You gotta go to setting and click on your iCloud name at the top. Then click on media and purchase. Then view account. Then manage payments. Click on the card you have link to apply pay and remove the card from here. Once done then re add the card from here
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User profile for user: gretmattw
gretmattw
User level: Level1 15 points
Dec 31, 2023 5:54 AM in response to anonalece
I fixed my problem with payments, in a text conversation with Apple here is what we found:
- on my iPhone 12, running 17.2.1.
- I went to: Settings/AppleID/Account Settings/Purchase History
- We found an "unpaid" purchase (my was to an app)...I selected that "unpaid" purchase
- It said that it was "unpaid" because my credit card had expired (which we all know it wasn't)...but then asked if I wanted to "relink" or "link" (I don't recall the exact wording) the credit card payment method in my AppleID to my Apple Wallet. I selected "yes"....and it "relinked" to my Wallet. All of the red text turned to black.
- I agreed to pay the "unpaid" purchase and....presto! Everything worked again.
- The Apple person I was texting seemed to understand that the "expiring credit card" was a bogus error message; the cause of the problems was this "unpaid" purchase.
- I have no idea why the purchase was "unpaid"...not sure what went wrong the first time. It was a valid purchase request, so nothing funny going on here.
I hope that works for others.
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User profile for user: Lmkripp32
Lmkripp32
User level: Level1 9 points
Dec 29, 2023 8:27 PM in response to anonalece
I am having the same issue cannot buy anything with my games and it’s making me so mad! How do we report this? Saying my card is going to expire but it doesn’t until 2027.
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User profile for user: NamiTsunami8
NamiTsunami8
User level: Level1 9 points
Dec 29, 2023 12:51 PM in response to anonalece
I didn't receive any emails, but I'm experiencing the same issue with Apple Pay. My cards don't expire until 2027. Restarted device and still experiencing the same issue. I'm going to update to 17.2. Just need to clear some storage
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User profile for user: Grizzyy
Grizzyy
User level: Level1 10 points
Dec 29, 2023 1:56 PM in response to anonalece
same thing here. Kids can’t buy anything with sharing, and I’m getting notice my subscriptions are going to be cancelled due to an expiring card that isn’t expiring.
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User profile for user: Aaleycat
Aaleycat
User level: Level1 8 points
Dec 30, 2023 4:06 PM in response to anonalece
Me to….. this was working just fine yesterday but all of a sudden I’m not able to use my card. Since my card is about to expire, but it doesn’t expire until 2026.. i’ve tried deleting my card, but it won’t allow me to. I’ve tried adding a card, then deleting the card then adding my original card back and it still gives me the same error message.. this Hass to be something to do with their end. They probably updated and screwed something up somewhere. Don’t worry they’ll figure it out once they start realizing they’re losing a ton of money. lol
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User profile for user: TrtlAnne
TrtlAnne
User level: Level1 14 points
Dec 30, 2023 6:39 PM in response to anonalece
Well Apple support via text was no help.
They told me to do all the things I already tried that didn’t work.
Shared with them the email I got when this whole ordeal started. Advised them and shared the link to this discussion board showing multiple people having this issue.
Had to schedule a call back for Sunday from a senior advisor. We’ll see if I get a call ☎️.
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User profile for user: rushchr1
rushchr1
User level: Level1 8 points
Jan 1, 2024 8:14 AM in response to anonalece
I had the same issue. The response below from Pitt5323 worked to fix the issue.
- Go to Settings
- Click on your name (Apple ID, ICloud+....)
- Click on Media and Purchases
- Click on View Account
- Click on Manage Payments
- Click on the card you have linked to apply payment. It should show expired.
- Remove the card from Manage Payments screen
- Re-add the card to Manage Payments screen by clicking on the Add Payment Method.
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User profile for user: cscott36
cscott36
User level: Level1 13 points
Dec 30, 2023 8:09 AM in response to anonalece
I also got two emails yesterday about updating my Apple Pay because my subscriptions weren't going through. Email looked completely valid. Also not being able to buy in-app purchases on a game I play because "card is about to expire" (not...valid through 5/25) This is happening to tons of people (including me) - it's clearly an Apple problem. See this thread:
https://discussions.apple.com/thread/255378103?sortBy=best
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User profile for user: mrarmy
mrarmy
User level: Level1 9 points
Dec 30, 2023 7:41 PM in response to anonalece
Same issue!!! Card does not expire for several years! Hope there is a fix soon I can’t buy anything
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User profile for user: glenberube
glenberube
User level: Level1 8 points
Dec 30, 2023 7:45 PM in response to anonalece
I am experiencing this same issue. Removing the card and adding again, reordering the card, and updating software does not fix it.
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User profile for user: sabrinaflower
sabrinaflower
User level: Level1 14 points
Dec 31, 2023 7:34 AM in response to Jeff Donald
I had the same thing I got emails and more on different monthly subscriptions. I had a long phone call with Apple and they didn’t help. They did a lot and said it was fine. It’s not, I just tried to buy and app and it said my card blah blah blah.
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User profile for user: Snickerdudette
Snickerdudette
User level: Level1 8 points
Dec 31, 2023 5:02 PM in response to Jeff Donald
I only have my one card connected to Apple Pay, and when I tried to remove it, it said that I have pending purchases and that it won’t allow me to remove it. With the pending purchases, it says my card is expired and etc.
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User profile for user: sabrinaflower
sabrinaflower
User level: Level1 14 points
Jan 2, 2024 9:05 AM in response to anonalece
OK THIS WAS MY FIX....
I GOT ANOTHER WARNING ON MY PHONE - IT FINALLY LET ME REMOVE MY CARD on my phone BUT WOULD NOT LET ME ADD THE SAME CARD WITH A NEW EXPIRATION DATE because it said it had expired (which it had not.
SO I DID THIS THAT WORKED!!!!
I got on my laptop and went to
https://appleid.apple.com/account/manage/section/payment
This will take you to
Payment and Shipping - Media Payment and Purchases.
It said I did not have a card on file and
I put in my info.
Obviously - make sure you put the billing name your card and use the 4 digit year.
And....shazam!!!!!! My nightmare of a month is finally over!
Apple immediately sent and email that my info had been updated.
I thought about going to desktop because I just couldn't erase the existing card (that of course was not expiring)
Now, my final thought. Lately banks have been reissuing expired cards with the same account number but a different expiration date. I'm guessing this is the real problem. I could be wrong but the above worked for me.
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User profile for user: sabrinaflower
sabrinaflower
User level: Level1 14 points
Jan 2, 2024 9:09 AM in response to Timrhnda
1/2/2024
OK THIS WAS MY FIX....
I GOT ANOTHER WARNING ON MY PHONE - IT FINALLY LET ME REMOVE MY CARD on my phone BUT WOULD NOT LET ME ADD THE SAME CARD WITH A NEW EXPIRATION DATE because it said it had expired (which it had not.
SO I DID THIS THAT WORKED!!!!
I got on my laptop and went to (fyi i was on a laptop but not a mac but...)
https://appleid.apple.com/account/manage/section/payment
This will take you to
Payment and Shipping - Media Payment and Purchases.
It said I did not have a card on file and
I put in my info.
Obviously - make sure you put the billing name your card and use the 4 digit year.
And....shazam!!!!!! My nightmare of a month is finally over!
Apple immediately sent and email that my info had been updated.
I thought about going to desktop because I just couldn't erase the existing card (that of course was not expiring)
Now, my final thought. Lately banks have been reissuing expired cards with the same account number but a different expiration date. I'm guessing this is the real problem. I could be wrong but the above worked for me.
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Apple Pay - Card Expiring Message when it's not
