Atomic Wallet Knowledge Base | Atomic Wallet Support (2024)

FAQs

Why is the Atomic Wallet not working? ›

Connection issues

Most likely, there is a connection issue. Atomic Wallet connects directly to blockchain nodes to create a transaction. Sometimes, this connection can be unstable or blocked due to various reasons such as CloudFlare blocks or Internet speed instability.

Concerns regarding security vulnerabilities

Atomic Wallet was the target of a hacking attack in June 2023. The attack affected at least 5,500 accounts on the platform and caused over $100 million in losses.

Overall, we like that it supports thousands of cryptocurrencies and allows users to add custom tokens. We also like that there are no fees to store, receive, or stake cryptocurrencies. While its token-swapping feature is convenient, Atomic Wallet charges 0.5% above the market spread it gets from ChangeNOW.

Please email us at support@atomicwallet.io directly, providing as much details as possible.

“Apple decided to remove the app because the wallet uses 3rd party for exchange,” an Atomic Wallet spokesperson said last December. “We are working on that. We will make an announcement once the app goes back live on App Store.” As of March 2022, Atomic Wallet is yet to make a return to the iOS store.

No, as of 2024, Atomic Wallet does not automatically deduct taxes from crypto trades. However, Atomic Wallet might still report your crypto transactions to your country's tax authority, like the IRS or HMRC.

Plaintiffs in a new class-action suit against the hacked crypto wallet Atomic Wallet say the firm didn't share any information about the hack with clients and didn't report it to the police.

Atomic Wallet is a cold wallet type, all passwords and data are stored on the user's device and it is not kept at any server, so there is no custody risks or the possibility of losing funds through centralized services. The main risk in Atomic Wallet is if you lose your backup phrase or send it to another person.

Atomic Wallet is a cryptocurrency wallet that was founded in 2017 and headquartered in Tallinn, Estonia.

Who controls Atomic Wallet? ›

Atomic Wallet is a non-custodial decentralized wallet. It means that you own your backup phrase and private keys, thus, you fully control your funds. We have no access to your wallet and your sensitive information. Your 12-words backup and private keys are stored locally on your device and strongly encrypted.

The attackers were able to exploit a vulnerability in the Atomic Wallet code to steal users' private keys. Private keys are used to sign cryptocurrency transactions, so once the attackers had users' private keys, they were able to steal their cryptocurrency.

Atomic wallet is very very easy to use. The user interface is very simple, anyone can use it. Cons: The very thing I dislike about Atomic wallet is the exchange fees and the gas fees.

A 12-word seed phrase acts as a key to unlock access to a crypto wallet and is also the ultimate recovery tool for wallets on the blockchain.

Atomic does not require verification or account creating. All the basic features in your wallet are anonymous.

Go to GooglePlay or AppStore (depending on the platform you're using); Find Atomic Wallet; Tap 'Update'; The app will update and you'll be able to use the newest version!

USD deposited via ACH is available for trading instantly, but it cannot be withdrawn from your account for 7 days, nor can the equivalent value of any assets into which you exchanged the USD that you deposited via ACH. After the holding period expires, you will be able to withdraw the funds.