Atomic Wallet Knowledge Base | Atomic Wallet Support (2024)

FAQs

How do I contact Atomic Wallet support? ›

Remember, your funds are safe on the blockchain. Oops! Your request failed. Please email us at support@atomicwallet.io directly, providing as much details as possible.

Your assets are stored on the blockchain.

Since Atomic Wallet is just an intermediary between you and the blockchain, your coins aren't stored by us. You're free to export your private keys anytime, and your funds wouldn't be put at any risk if our company was to close down.

“Apple decided to remove the app because the wallet uses 3rd party for exchange,” an Atomic Wallet spokesperson said last December. “We are working on that. We will make an announcement once the app goes back live on App Store.” As of March 2022, Atomic Wallet is yet to make a return to the iOS store.

Because Atomic Wallet is non-custodial, users are expected to ensure the safety of their own 12-word backup phrase and private keys. These are stored locally on their device, where they are strongly encrypted. Atomic won't ask for any personal information, so you can stay relatively anonymous while using the wallet.

Atomic Wallet is headquartered in Tallinn, Tornimäe 5, Estonia, and has 2 office locations.

As of June 2023, Atomic Wallet does not support fiat withdrawals. If you want to withdraw money from this wallet to a fiat currency, like US dollars, Euros, or Pounds, you'll have to first transfer your crypto to Zengo (or another wallet or exchange that supports a fiat offramp gateway).

Atomic Wallet is a cryptocurrency wallet that was founded in 2017 and headquartered in Tallinn, Estonia.

The only efficient way to trace the wallet address stolen from your atomic wallet is by reaching out to competent and reliable crypto hacker to help you trace and recover your stolen BTC from your atomic wallet.

Financial Losses: Investors who stored their cryptocurrencies in Atomic Wallet have likely suffered significant financial losses as a result of the hack. The stolen funds represent a direct hit to their investment portfolios and may take a considerable amount of time to recover, if at all.

Atomic Wallet is a cold wallet type, all passwords and data are stored on the user's device and it is not kept at any server, so there is no custody risks or the possibility of losing funds through centralized services. The main risk in Atomic Wallet is if you lose your backup phrase or send it to another person.

Who controls Atomic Wallet? ›

Atomic Wallet is a non-custodial decentralized wallet. It means that you own your backup phrase and private keys, thus, you fully control your funds. We have no access to your wallet and your sensitive information.

Make sure you're using the latest version of our app. We're constantly working on improving the app's performance, so it's important to keep your Atomic Wallet up to date. Check your system's version. Are there any updates available for your operating system you might have previously put off?

Questions or Comments. If you have any questions relating to these Terms, your rights and obligations arising from these Terms and/or your use of Trust Wallet and our Services or any other matter please send us a message on our contact page at support@trustwallet.com.