I have recently reset my Android Samsung Galaxy S10 to factory. Installed all updates and installed the latest version of Authenticator.
When attempting to add my Microsoft Azure/M365 account to the app, I receive the below error.
I have turned off battery optimization for this app and confirmed that it has both normal push notification permissions and Do-Not-Disturb permissions.
Regardless, I can not add the account. Additionally, our M365/Azure admins have validated that I am not a blocked user in the Azure MultiFactor Authentication blade > Block/Unblock Users.
Error Message:
Unable to add the account
We couldn't add the account. Please verify that the activation code is correct and push notifications are enabled on your device for this app.
Steps to Replicate:
Install Microsoft Authenticator on Android 10.
Add account using the Scan QR code option.
Receive the above error.
Other troubleshooting steps:
Removed all other forms of MFA from account, attempt to add only Authenticator, no luck.
Attempted over wifi and mobile data, no luck.
Tried manually typing both the Code and URL, no luck.
Tried all available docs/help articles. None seem to identify this specific issue or provide a fix.
FAQs
Check if push notifications are turned on for the device. On an Android device, tap Settings > Notifications > App settings and make sure Authenticator is turned on. If you get an expired notification, make sure the device's Date & time are correct.
Why can't I set up my Authenticator app? ›
Make sure you're using the version that corresponds to your Microsoft 365 account. if that does not work, Open the Microsoft Authenticator app and make sure it's set up correctly for your Microsoft 365 account. You may need to re-add your account or adjust the notification settings.
How to add account in Microsoft Authenticator using QR code? ›
Open Authenticator on your phone and select the plus icon and select Add account. Select Work or school account then tap Scan a QR Code. Notes: If you can't use your camera to scan a QR Code, click Can't scan the image on your PC and tap Enter code manually on your mobile.
How to approve notifications on Microsoft Authenticator app? ›
Here's what to do!
- Open the app and go to the “Approve” tab.
- Review the details of the sign-in request.
- If it matches your activity, tap “Approve.”
- Then, confirm your approval by entering a biometric or PIN authentication method.
Go to your device's Settings and make sure push notifications are enabled and you have network connectivity. You can also remove your account and attempt the sign-in again. If you are still not able to add your account, please contact Support for personal accounts or reach out to your IT admin for work/school accounts.
Why wont my Authenticator pop up on my phone? ›
Open Settings and tap Notifications. Tap Authenticator and make sure the "Allow Notifications" switch is on. Similarly, make sure you're not in Do Not Disturb mode, as this will block notifications.
Why is Microsoft Authenticator not working on iPhone? ›
Check for Updates: Make sure both the Teams app and the Authenticator app on your iPhone are up to date. Sometimes, outdated apps can cause compatibility issues. Restart Your iPhone: Try restarting your iPhone to see if it resolves the issue. Sometimes, a simple restart can fix minor software glitches.
How do I reset my Microsoft Authenticator? ›
On the Security info page, select the Delete link next to the Authenticator app. Select Yes when asked to confirm to delete the authenticator app. After the authenticator app is deleted, it's removed from your security info, and it disappears from the Security info page.
How do I add an existing account to Microsoft Authenticator? ›
Open the Authenticator app, select the plus icon and select Add account, and then select Work or school account, followed by Scan a QR Code. If you don't have an account set up in the Authenticator app, you'll see a large blue button that says Add account.
How do I add an account to my Authenticator app without QR code? ›
Steps to add an account to Microsoft Authenticator
Tap the “+” symbol at the top-right. Choose between personal or work/school account. Enter the necessary details like email and password. Verify your identity if required via two-factor authentication.
- Make sure "Security Info" is highlighted in menu on left side of page > choose "Add sign in method" button above the list of methods (phone, password etc).
- Follow prompts: Choose method > Authenticator App > Next > Next.
- A QR Code will be displayed.
How to Set Up Microsoft Authenticator without a Phone
- Visit the Microsoft Account Security page in your preferred web browser.
- Choose an alternative verification method, such as email or security questions.
- Enable the Authenticator app.
- Set it up on another device, like a laptop or tablet.
Here are the steps on how to make a QR code for your account to use in Authenticator:
- Go to the Google Account Security page.
- Click on "2-Step Verification".
- Under the "Authenticator App" section, click on "Setup".
- Choose your device type (Android, iPhone) and click on "Next" to reveal a QR code.
Sign in to your work or school account and then go to your My Account page. Select Security info from the left navigation pane or from the link in the Security info block, and then select Add method from the Security info page. On the Add a method page, select Phone, and then select Add.
Why isn't Microsoft Authenticator giving me a code? ›
The Microsoft Authenticator app requires an internet connection to send verification codes. Check if the app has the necessary permissions to send notifications. On your mobile device, go to Settings > Apps > Microsoft Authenticator > Permissions, and ensure that the app has permission to send notifications.
Why is my Authenticator app not asking for authentication? ›
Go to "Settings," then "Apps," find the Authenticator app, and make sure that notifications are enabled. Restart the app: Try closing the Authenticator app and reopening it. This may help reset the app and prompt it to start asking for approval again.
How do I get Microsoft Authenticator to work again? ›
In the Accounts screen of Authenticator, tap the account you want to recover to open the full screen view of the account. Tap the tile for the account you're recovering and then tap the option to sign in to recover. Enter your password and then confirm your email address or phone number as additional verification.
