50 Large Automobile Insurers Licensed to Conduct Business in California
Ratio for Complaint Years 2023, 2022, and 2021
TheAutomobile Complaint Composite report is also available in a one pagePDF format.
2023 Rank | Company Name | 2023 Approx. Exposure Count | Justified Complaint Ratio | Number of Justified Complaints | ||||
---|---|---|---|---|---|---|---|---|
2023 | 2022 | 2021 | 2023 | 2022 | 2021 | |||
1 | VIKING INSURANCE COMPANY OF WISCONSIN | 289,553 | 0.3 | 1.9 | 2.0 | 1 | 5 | 5 |
2 | ESSENTIA INSURANCE COMPANY | 229,890 | 0.4 | 1.4 | 0.5 | 1 | 3 | 1 |
3 | CSAA INSURANCE EXCHANGE | 2,045,680 | 0.5 | 0.9 | 1.1 | 11 | 17 | 22 |
4 | PROGRESSIVE DIRECT INSURANCE COMPANY | 134,298 | 0.7 | 1.6 | 0.0 | 1 | 2 | 0 |
5 | INTERINSURANCE EXCHANGE OF THE AUTOMOBILE CLUB | 2,858,094 | 1.2 | 1.0 | 0.6 | 35 | 26 | 16 |
6 | COAST NATIONAL INSURANCE COMPANY | 156,431 | 1.3 | 6.5 | 3.4 | 2 | 10 | 6 |
7 | WAWANESA GENERAL INSURANCE COMPANY | 538,916 | 1.3 | 1.6 | 1.4 | 7 | 9 | 8 |
8 | GEICO GENERAL INSURANCE COMPANY | 2,455,817 | 1.4 | 2.8 | 1.8 | 35 | 63 | 40 |
9 | GOVERNMENT EMPLOYEES INSURANCE COMPANY | 198,513 | 1.5 | 1.7 | 2.8 | 3 | 5 | 9 |
10 | TRAVELERS COMMERCIAL INSURANCE COMPANY | 294,561 | 1.7 | 2.4 | 5.8 | 5 | 7 | 16 |
11 | MID-CENTURY INSURANCE COMPANY | 275,719 | 1.8 | 2.0 | 2.7 | 5 | 6 | 9 |
12 | KEMPER INDEPENDENCE INSURANCE COMPANY | 54,321 | 1.8 | 0.0 | 7.4 | 1 | 0 | 4 |
13 | FARMERS INSURANCE EXCHANGE | 1,358,359 | 2.0 | 3.8 | 2.9 | 27 | 52 | 40 |
14 | AMERICAN FAMILY CONNECT PROPERTY AND CASUALTY INSURANCE COMPANY | 677,231 | 2.1 | 2.4 | 2.9 | 14 | 15 | 17 |
15 | UNITED SERVICES AUTOMOBILE ASSOCIATION | 384,721 | 2.1 | 1.1 | 1.5 | 8 | 4 | 6 |
16 | USAA CASUALTY INSURANCE COMPANY | 504,620 | 2.2 | 2.3 | 1.6 | 11 | 11 | 8 |
17 | SAFECO INSURANCE COMPANY OF AMERICA | 366,740 | 2.2 | 2.3 | 2.6 | 8 | 8 | 9 |
18 | MERCURY INSURANCE COMPANY | 1,616,454 | 2.2 | 1.1 | 1.9 | 36 | 19 | 32 |
19 | NATIONWIDE INSURANCE COMPANY OF AMERICA | 306,561 | 2.3 | 2.5 | 1.6 | 7 | 8 | 6 |
20 | FOREMOST INSURANCE COMPANY GRAND RAPIDS, MICHIGAN | 83,676 | 2.4 | 2.4 | 2.4 | 2 | 2 | 2 |
21 | ALLIANCE UNITED INSURANCE COMPANY | 333,737 | 2.4 | 7.1 | 10.9 | 8 | 73 | 125 |
22 | UNITED FINANCIAL CASUALTY COMPANY | 853,530 | 2.5 | 5.2 | 3.2 | 21 | 39 | 23 |
23 | HARTFORD UNDERWRITERS INSURANCE COMPANY | 120,028 | 2.5 | 4.8 | 6.0 | 3 | 6 | 8 |
24 | STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY | 3,954,638 | 2.7 | 3.0 | 2.5 | 105 | 113 | 92 |
25 | GEICO INDEMNITY COMPANY | 521,983 | 2.7 | 3.2 | 2.2 | 14 | 23 | 16 |
26 | AMICA MUTUAL INSURANCE COMPANY | 72,525 | 2.8 | 5.6 | 2.7 | 2 | 4 | 2 |
27 | ALLSTATE NORTHBROOK INDEMNITY COMPANY | 1,890,414 | 2.8 | 3.1 | 3.4 | 53 | 61 | 66 |
28 | CALIFORNIA AUTOMOBILE INSURANCE COMPANY | 101,974 | 2.9 | 3.2 | 4.4 | 3 | 4 | 10 |
29 | DRIVE INSURANCE COMPANY | 504,242 | 3.0 | 2.1 | 2.1 | 15 | 10 | 10 |
30 | PROGRESSIVE SELECT INSURANCE COMPANY | 360,687 | 3.0 | 5.3 | 3.5 | 11 | 18 | 13 |
31 | ALLSTATE INSURANCE COMPANY | 57,367 | 3.5 | 3.5 | 1.8 | 2 | 2 | 1 |
32 | GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY | 249,455 | 4.8 | 1.3 | 2.4 | 12 | 3 | 5 |
33 | USAA GENERAL INDEMNITY COMPANY | 280,203 | 5.0 | 2.3 | 2.3 | 14 | 6 | 6 |
34 | GEICO CASUALTY COMPANY | 252,776 | 5.1 | 7.1 | 2.9 | 13 | 30 | 12 |
35 | LIBERTY MUTUAL FIRE INSURANCE COMPANY | 298,052 | 5.4 | 5.6 | 5.5 | 16 | 17 | 18 |
36 | INFINITY INSURANCE COMPANY | 1,724,718 | 5.4 | 8.0 | 10.8 | 93 | 78 | 108 |
37 | CALIFORNIA CASUALTY INDEMNITY EXCHANGE (THE) | 156,828 | 5.7 | 0.0 | 1.9 | 9 | 0 | 3 |
38 | SAFEWAY INSURANCE COMPANY | 68,465 | 5.8 | 2.9 | 1.5 | 4 | 2 | 1 |
39 | ASPIRE GENERAL INSURANCE COMPANY | 300,989 | 6.3 | 5.7 | 3.6 | 19 | 8 | 4 |
40 | FARMERS DIRECT PROPERTY AND CASUALTY INSURANCE COMPANY | 112,118 | 9.8 | 8.0 | 4.2 | 11 | 9 | 5 |
41 | ANCHOR GENERAL INSURANCE COMPANY | 131,057 | 9.9 | 4.3 | 3.5 | 13 | 5 | 4 |
42 | LOYA CASUALTY INSURANCE COMPANY | 228,190 | 10.1 | 6.9 | 6.3 | 23 | 16 | 15 |
43 | 21ST CENTURY INSURANCE COMPANY | 353,642 | 11.3 | 3.5 | 3.3 | 40 | 13 | 13 |
44 | NATIONAL GENERAL PREMIER INSURANCE COMPANY | 72,816 | 12.4 | 9.3 | 6.3 | 9 | 7 | 5 |
45 | INTEGON PREFERRED INSURANCE COMPANY | 118,784 | 12.6 | 29.1 | 25.4 | 15 | 23 | 14 |
46 | INTEGON NATIONAL INSURANCE COMPANY | 448,672 | 14.9 | 24.5 | 21.0 | 67 | 104 | 80 |
47 | METROMILE INSURANCE COMPANY | 54,204 | 18.4 | 4.6 | 4.5 | 10 | 3 | 3 |
48 | PERMANENT GENERAL ASSURANCE CORPORATION | 71,846 | 19.5 | 8.7 | 5.7 | 14 | 6 | 4 |
49 | ESURANCE PROPERTY AND CASUALTY INSURANCE COMPANY | 210,133 | 27.6 | 23.9 | 2.6 | 58 | 58 | 7 |
50 | STATE NATIONAL INSURANCE COMPANY, INC. | 161,070 | 55.9 | 30.4 | 26.7 | 90 | 28 | 14 |
Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.
Other Complaint Composite Reports:
- Individual Life Complaint Composite Study
- Homeowners Complaint Composite Study
If the company does not appear on the composite report, please do the following:
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- Type in the company's name in the field provided and select "Get Company".
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- On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
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If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.
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