Bank Account Troubleshooting | Square Support Centre (2024)

FAQs

What to do if your bank account is not working? ›

When an account is categorized as inoperative, the bank will issue a notice to the account holder, apprising them of the account's status. The account holder will have the opportunity to reactivate the account by conducting a transaction within a specified timeframe, usually around 90 days.

Bank accounts are typically frozen for suspected illegal activity, a creditor seeking payment, or by government request. A frozen account may also be a sign that you've been a victim of identity theft. Each situation requires specific actions to unfreeze the account.

Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.

How to Activate an Inactive or Dormant Savings Account? If you want to activate your inactive savings account, you need to perform banking activities like paying bills, depositing or withdrawing cash, or transferring money. Some banks offer an internet banking facility to activate inactive savings accounts.

The main reasons accounts get blocked:

To protect you from unauthorised access. Suspected fraud. Lack of use. Suspicious transactions.

Such negative activities that show up on your report and hurt your approval chances include bouncing checks, leaving an overdraft balance unpaid, abusing a debit card or applying for too many accounts in a short period of time, according to credit bureau Experian.

How Do You Know if Your Bank Account is Frozen? If you have a frozen bank account, you won't be able to use your ATM and Credit/Debit cards as well. Each time, you'll see an error message on the screen, and any transaction that you make will fail to process.

Why is my bank account temporarily unavailable? ›

If your bank is listed as unavailable, it means that currently they are experiencing connectivity issues. It might last from 30 minutes to a few hours. Once the bank makes itself available again, you'll be able to use it to make payments.

Some common reasons for an account to be blocked or frozen include suspected fraudulent activities, suspicious transactions, non-payment of dues, or violation of bank policies. To unblock or unfreeze your bank account, you will need to contact your bank's customer support or visit your nearest branch.

Clear up your checking account report

If you have a negative record, banks might refuse to work with you as a new customer. If you want to clear up the report, start by getting a copy of it. You can obtain free reports from ChexSystems and Early Warning Services every year to monitor your record.

If you believe the bank's decision to refuse to open a bank account for you was based on unlawful grounds, you could make a claim for discrimination in the courts; and/or complain to the Financial Ombudsman Service.

Typo in Bank Account number

Typos in your routing or account number can cause the manual bank verification process to fail. Double check your account information and carefully re-enter it. You may need to contact your bank to confirm your routing and account numbers.

In most cases, the FDIC will try to find another banking institution to acquire the failed bank. If that happens, customers' accounts will simply transfer over to the new bank. You will get information about the transition, and you will likely get new debit cards and checks (if applicable).

Yes. Generally, banks may close accounts, for any reason and without notice. Some reasons could include inactivity or low usage. Review your deposit account agreement for policies specific to your bank and your account.

Frozen accounts do not permit any debit transactions. When an account is frozen, account holders cannot make any withdrawals, purchases, or transfers. However, they may be able to continue to make deposits and transfer money into it. There is no set amount of time that an account may be frozen.

How do I know if my bank account is closed? You should receive a notification from your bank if your account is closed. You may notice you cannot access your funds or use your debit card. You can also contact the bank directly to confirm whether your account has been closed.