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115reviews
(703) 698-8161
8439 Lee Highway, Fairfax,VA22031 USA
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About BMW of Fairfax
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We are full service BMW Collision Center
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
* Holiday hours may differ.
BMW
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Reviews (115)
- Sort By:
- Newest
100Customers Rated
5 Stars
77.4% Complete
(89)
4 Stars
5.2% Complete
(6)
3 Stars
0.9% Complete
(1)
2 Stars
0.9% Complete
(1)
1 Star
0% Complete
(0)
< 1 Star
2.6% Complete
(3)
James (BMW owner)reviewed 11/27/19
My Experience - 5.0/5.0 -
Very appreciative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Albert (BMW owner)reviewed 10/21/19
My Experience - 5.0/5.0 -
It took longer than promised, but your shop did a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Body shop did great work
Customer Service - 5.0/5.0 -
They kept me informed on the status of my automobile.
Kept me Informed?
Yes
Ready on Time?
No
Sonia (BMW owner)reviewed 10/4/19
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Travis provides outstanding service
Kept me Informed?
Yes
Ready on Time?
Yes
Jerry (BMW owner)reviewed 9/27/19
My Experience - 5.0/5.0 -
Good work done in a timely fashion.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Shayla (BMW owner)reviewed 9/26/19
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Zachary (BMW owner)reviewed 9/24/19
My Experience - 5.0/5.0 -
Excellent work! Just like new!
Alicia (BMW owner)reviewed 9/11/19
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
The staff was friendly and professional. However when my car wasn’t ready on the suggested date no one updated me. I had to call in to find out that it wouldn’t be ready. On the second suggested date once again my car wasn’t ready and no one called.
Kept me Informed?
No
Ready on Time?
No
John (BMW owner)reviewed 8/30/19
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent work and customer service
Kept me Informed?
Yes
Ready on Time?
Yes
Tyrone (BMW owner)reviewed 8/30/19
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Robert (BMW owner)reviewed 8/11/19
Likely to Recommend - 0.5/5.0 -
Long repair time, poor attention to details... the body repairs were good, but I expect that from any body shop
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Kept me Informed?
Yes
Ready on Time?
No
Gretchen (BMW owner)reviewed 8/7/19
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Henry Garcia and Jerrell delivered outstanding customer service!
Kept me Informed?
Yes
Ready on Time?
Yes
Jennifer (BMW owner)reviewed 7/25/19
My Experience - 5.0/5.0 -
Ian was FANTASTIC! He kept us informed throughout the repair and was very engaging. Excellent experience.
Laura (BMW owner)reviewed 7/24/19
My Experience - 5.0/5.0 -
Thank you. The online status system is very helpful! Thanks for an efficient and straightforward experience.
Katherine (Honda owner)reviewed 7/15/19
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Anthony (BMW owner)reviewed 7/8/19
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Catharine (BMW owner)reviewed 7/8/19
My Experience - 5.0/5.0
Yunchang (BMW owner)reviewed 7/1/19
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
No
Colin (BMW owner)reviewed 7/1/19
My Experience - 5.0/5.0 -
Very impressed with the level of customer service. Ian provides exceptional communication throughout the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Shari (BMW owner)reviewed 6/28/19
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Erin (BMW owner)reviewed 6/27/19
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
No
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Real reviews from real customers
Our reviews and ratings only come from real customers who've had their vehicles repaired by an auto body shop.
These real customers rate and review an auto body shop based on a number of factors affecting their experience.
Did You Know?
It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.
