Step 1: Remove the ID software
The ID software must be removed first. To do this, go to Control Panel → Programs and Features → eID software → Change → Uninstall all
Step 2: Open and close the Google Chrome / Microsoft Edge web browser
Open Chrome / Edge and close it again: with this seemingly "empty" gesture, Chrome / Edge will remove this extension from its settings. If Chrome / Edge is not opened and closed again after removing the ID software, the extension will still remain activated.
Step 3: Install the ID-software
Download and reinstall the latest version of the ID software on your computer. During installation, immediately open "Customize" at the first "Welcome!" step.
Step 4: Remove automatic activation of authentication and signing support
- Google Chrome users - Under the options, remove the checkmark from "Chrome extension will be activated automatically", save the preference by clicking "OK" button first, and then continue the installation by clicking "Next" button.
- Microsoft Edge users - Under the options, uncheck "Edge extension will be automatically activated", save the preference by clicking "OK" first, and then continue the installation by clicking "Next".
Step 5: Delete the following keys from the Windows registry
Enter a command prompt (cmd) search query in the taskbar search field and right-click or long-press Command Prompt or cmd (desktop application) from the list of results. Select Run as administrator, and then select Yes.
Type or paste all these necessary commands one by one into Terminal and press Enter, wait for each command to complete before running the next command. If you get an error message about a command, ignore it and continue with the next command.
- Google Chrome users:
- Windows 10 (64-bit) and Windows 11:
reg delete "HKLM\Software\Policies\Google\Chrome\ExstensionInstallBlocklist" /v 56791reg delete "HKLM\Software\Policies\Google\Chrome" /f
- Microsoft Edge users:
- Windows 11:
reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies" /freg delete "HKLM\Software\Policies" /f
- Microsoft Edge users:
- Windows 10 (64-bit):
reg delete "HKLM\Software\Microsoft\WindowsSelfHost" /freg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies" /freg delete "HKLM\Software\Policies" /freg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Policies" /f
Step 6: Configuring browser for using the ID-card
Once the ID software is successfully installed, set up Google Chrome to use the ID card / Microsoft Edge to use the ID card.
