FAQs
MoonPay is a safe crypto payment solution. According to its website, all data is encrypted in transit using AES-256 block-level storage encryption. The company also has a bug bounty program that rewards people for discovering weaknesses in MoonPay's security to help them make improvements.
Is it safe to buy crypto with MoonPay? ›
MoonPay is a safe crypto payment solution. According to its website, all data is encrypted in transit using AES-256 block-level storage encryption. The company also has a bug bounty program that rewards people for discovering weaknesses in MoonPay's security to help them make improvements.
How to buy crypto with MoonPay? ›
You'll have the option to choose from a selection of cryptocurrencies. If you're using MoonPay via a partner wallet app, your wallet will provide the correct address. Select the cryptocurrency and enter the amount you want to buy in fiat or crypto.
Is MoonPay legal in the US? ›
MoonPay USA LLC is licensed by the Nevada Department of Business and Industry as a money transmitter.
How long does it take for MoonPay to deliver crypto? ›
How long does receiving cryptocurrency after making a card payment take? Usually, card payments are fast and processed once all necessary checks are done. Due to verifications, initial transactions could take a few minutes to a few hours. Most follow-up transactions go through in around 20 minutes.
Is it safe to give MoonPay my SSN? ›
Is my information safe with MoonPay? We really care about keeping your info safe at MoonPay. We use strong security measures for your personal details and transactions. Please be aware of the potential risk of data leakage when transmitting sensitive information online.
What are MoonPay fees for buying crypto? ›
MoonPay at a glance
| Minimum trade | $30. |
|---|
| Trading and transaction fees | You'll pay $3.99 or 4.5% to buy crypto, whichever is higher. Selling crypto costs $3.99 or 1%. |
| Number of cryptocurrencies | About 40. |
| Crypto-to-crypto trading pairs | None. |
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MoonPay allows you to easily sell BTC and cash out directly into fiat currency and your bank account.
Can I use bank account on MoonPay? ›
Discover the convenience of selling cryptocurrency using multiple payment method options supported in the EU and US. Simply create and verify your MoonPay account, then add your bank account or card payout information to get started.
How much Bitcoin can I buy on MoonPay daily? ›
Are there limits on how much I can buy online?
| Level | Requirements | Daily Maximum Limit |
|---|
| 1 | -Email -Phone Number -Personal Information | $50 |
| 2 | -Identity Document -3D Liveness Check or Selfie -Card Verification (by request) | $5,000 |
| 3 | -Proof of Address -Source of funds (by request) | $10,000 – card payments $50,000 – bank transfers |
MoonPay makes money by taking a percentage of total transactions. The major transaction types are buying and selling crypto, and buying or selling NFTs. The company charges a 4.5% processing fee for buying or selling crypto via credit cards and a 1% fee for bank transfers (with a $3.99 minimum).
Why can't i buy on MoonPay? ›
If your bank says, "Your transaction has been declined", contact your bank for help. The drop may happen if there are card details, verification, address, or suspicious activity issues. Some banks may not process crypto orders because they don't know about cryptocurrencies or have regulatory concerns.
What states are unsupported by MoonPay? ›
Buy is available for all residents except those in the following countries and US states. Sell is unavailable for residents in the following countries and US states. Louisiana, Texas, New York and US Virgin Islands is not supported.
Is there a limit on MoonPay? ›
Yes, if you have an account at MoonPay you will have two different types of limits on your account. Account Limits: Your account limits are determined by your verification status and jurisdiction.
How do I get my money back from MoonPay? ›
Moon pay is a site where you buy and sell crypto. If you purchased crypto, you can't just return money to your account. You would need to sell the crypto you bought.
Why does MoonPay take so long to verify? ›
We verify accounts to keep everyone safe when using MoonPay Here's what to know about the time it usually takes: We can often process documents automatically, which only takes a few minutes. But sometimes, we'll need to review documents manually. And this may take longer — potentially a few business days.
What are the disadvantages of MoonPay? ›
High Fees: MoonPay imposes a fee of 4.5% for credit card transactions and 1% for bank transfers. These fees can be considerably higher than those of many other cryptocurrency exchanges, which might be a deterrent for some users.
Are your private keys at risk when using MoonPay? ›
Since it's extremely difficult to retrieve a lost private key for non-custodial wallets, users need to be extra careful. Although users are taking the risk of losing their funds into their own hands, non-custodial crypto wallets offer better protection against a data breach than custodial wallets.
Does MoonPay refund money? ›
What can I do? We cannot refund or assist you if you sent your cryptocurrency to the wrong wallet. We cannot control your wallets or the addresses you use to send cryptocurrency. If you accidentally sent your cryptocurrency to our provider's wallet, you can ask for help.
Can you withdraw with MoonPay? ›
MoonPay customers can buy Bitcoin and store it in any supported wallet, and later cash out BTC for fiat directly to their bank account.
