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Home » Support » Buying and shipping information
Where to buy
Yubico.com store
Official local resellers
Amazon
Payment types accepted (Yubico.com)
Major credit cards
Including Visa, MasterCard, Maestro, Discover and American Express
PayPal
Online or via a sales representative
Purchase order
Restrictions apply; Must be done through a sales representative
Shipping and handling (Yubico.com)
Shipping times
Orders usually ship within one business day of receipt.Shipping time by country and shipping option is noted on the ordering page. Allow an additional7-10 days before contacting Yubico (or your reseller) to inquire about ashipment. Orders may be delayed during promotional periods.
We ship our products from the United States and the European Union. There may be import duties/customs fees associated with your order if you are importing from outside these regions. Customs clearances might cause a delay in shipping.
Our official local resellers can often provide quicker shipping and no additional import duties/customs fees.
Shipping and handling fees (Yubico.com)
Shipping options and fees vary by country and are noted on the ordering page.
Import duties/Customs fees
Products purchased at Yubico.com are shipped from the United States and the European Union. When a package must travel through border customs, there may be an import duty that the buyer is responsible for paying. Typically this means that if a package is being shipped outside of the United States or European Union, it will be subject to import duty.
A request for payment will usually come from the shipping company. It is the buyer’s responsibility to know their country’s import duties and taxes, and is expected to pay them when importing products from Yubico.
We cannot currently ship to:
China, Afghanistan, Russia, Ukraine, Belarus, Kazakhstan, North Korea, Iran, Sudan, Cuba, or Syria.Sales tax
US sales tax
If an item is subject to sales tax in the state to which the order is shipped, sales tax is generally calculated on the total selling price of each individual item.For certain shipments, taxes may be collected on shipping and handling charges in accordance with state tax laws. Theamount of tax charged on an order will depend on factors including the type of item purchased and destination of the shipment.Factors can change between the time you place an order and the time of credit card charge authorization, which could impact the sales tax calculation.The amount appearing on your order is an Estimated Tax and may differ from the sales taxes ultimately charged.
Tax exemption
Some US individuals or businesses may qualify for tax exempt purchases.
Enroll Now
VAT
We use theVIES serviceto validate VAT numbers. If your number does not validate, we cannot accept it. Check if your number validates on the VIES service. If it does not, contact your local VAT authority.
Packaging
If you would like to learn more about official Yubico packaging, or have experienced any packaging issues, please check out our packaging guidelines:yubico.com/packaging
Returns and cancellations (Yubico.com)
We have worked very hard to create the YubiKey and we hope that it brings simplicity and security to your services and devices. We offer technical support and answers to many commonly asked questions via ourKnowledge Base. In addition, our support team is available to help and you can reach them athttps://support.yubico.com.
We understand that YubiKey may not be right for every person or use case. In case you decide YubiKey isn’t right for you, we are happy to accept a return for eligible consumers, and provide a refund for your purchased products.
Return policy
Products purchased by private persons (i.e., consumer purchasers) directly from Yubico.com are eligible to be returned within45 daysof receipt. Your payment method will be credited the full amount for the products returned minus associated restocking and shipping fees if applicable.
The following return instructions apply only to Yubico products purchased online at Yubico.com by consumer purchasers. If you have purchased Yubico products through other online channels, such as Amazon or a Yubico reseller, you should contact Amazon or the reseller directly for their return instructions.
Restocking fees
- There isno restocking feefor the return of up to9keys.
- A 10% restocking fee will be applied for the return of 10 or more keys.
- A 10% restocking fee will be applied for the return of any number of YubiHSMs.
Non-refundable fees
Shipping fees and borders/customs/duties fees will not be refunded. The customer is responsible for paying the return postage.
Instructions for returns
To begin a Yubico.com return please request a Return Merchandise Authorization (RMA) by completing theYubico Customer Support form. Please package the products along with a copy of the RMA number that is provided to you. The RMA number must be printed with the return address that will also be provided. From the date that the RMA is granted,the returned items must be received by Yubico within 30 days.
Return address
Americas EMEA/APAC Attn: Returns – (RMA#)
Yubico
5201 Great America Parkway, Ste 122
Santa Clara, CA 95054Attn: Returns – (RMA#)
Yubico AB
Kungsgatan 44, 2 tr
111 35 Stockholm, SwedenReturning discounted orders
Products that were purchased with a promotional discount or in a bundle with a discount will be fairly refunded.
E.g. Yubico offers an online special (two YubiKeys with $10 discount). (2) YubiKey 5 NFC (Normally $45 each) =
$90$80. The customer returns one of the YubiKeys which was part of the special bundled offer. The customer will receive a refund of $35. This reflects a purchase of one YubiKey 5 NFC at its normal price, as the order is no longer eligiblefor the discounted price.Cancellations
Orders cancelledbefore shipment has left Yubico will be refunded in full.
Shipped orders
Orders cancelledaftershipment has left Yubico will be refunded per the Return policy.
Orders for non-consumer purchasers are not eligible for cancellation.
If you have any questions regarding the Yubico Return policy please contactYubico Customer Support.
Updated: April 5, 2023 – May change without notice.
FAQs
What shipping information is needed? ›
What document is required for every shipment? Every shipment requires a commercial invoice, a packing list, and a bill of lading (BOL).
What is your shipping information? ›Shipping Information means with respect to any purchased Unit(s), the following information: the name of the recipient, the shipping address, the quantity of Units to be shipped, and any other shipping-related information we may reasonably request.
What is the difference between shipping and delivery at Sam's Club? ›The first is the size: Smaller items are shipped while larger items are delivered. The second difference is the date on which each takes place. Shipping dates usually refer to when an item leaves the warehouse while the delivery date specifies when it should reach the customer.
What carrier does Sam's Club use for shipping? ›General Information. Sam's Club Hub offers FedEx Ground Shipping to all 50 states. Your order may arrive in multiple shipments.
What do you put in shipping details? ›- Methods of shipping available (standard, express, overnight, etc.) and the prices of each.
- International shipping information.
- Shipping restrictions (no shipping to P.O. ...
- Handling time.
- Other/additional information.
Things You'll Need
The name and full address of the person or company you're sending the package to. Packaging materials (boxes, padding, and tape). A way to pay for postage (if you're sending from home, you can use stamps or create a prepaid shipping label using Click-N-Ship service).
There are a few essential elements to include: your recipient's full name, the delivery address, city, state (when shipping within the U.S.), and zip code. From there, the formatting may change depending on your shipment's destination.
What are shipment details? ›Shipment Details means actual number of pieces, dimensions of each piece (as measured by “length x width x height”, and individual and total weight of all pieces comprised in the Shipment, as provided to Company by Customer in written form; Sample 1Sample 2.
Do Sam's Club members get free shipping? ›Plus members (primary and complimentary) with an active membership receive free shipping on eligible orders of $50 or more. On orders below $50, Plus members pay a flat rate fee of $8.
Why won't Sam's deliver? ›Reasons your package may not be delivered: Wrong or outdated address. Make sure the address you've entered is accurate. To add, edit or delete addresses, go to Address book.
Do I have to tip for Sams delivery? ›
Can I tip my delivery driver? You'll have the option to tip during checkout if you'd like. Your driver receives 100% of their tip.
Why am I being charged shipping on Sam's Club? ›Club members/Guest members: For Club members with an active membership and guests (no membership), shipping costs will incur on most items. Cost for most items are based on size, weight, shipping method, and delivery address.
Will Sam's Club ship to my home? ›Plus members get free Delivery from Club on eligible items totaling $50 or more pre-tax. Otherwise, there is an $8 fee per order. Delivery fee for Club members is $12 per order. Services are offered by Sam's Club within a 15-mile radius of participating locations.
Can you order from Sam's Club online without being a member? ›How to Shop at Sam's Club Online Without a Membership. If you can't make it to the store in person, you can actually shop online at the Sam's Club website. Don't have a membership? You can still shop via a guest registration and get the same deals as regular members.
What information must be on shipping papers? ›The Basic Description must be placed on a shipping paper in the sequence called for in §172.202(b) of the HMR. An easy way to remember the sequence is to use the acronym “ISHP”: I-Identification Number, S-Proper Shipping Name, H-Hazard Class or Division, and P-Packing Group.
What information is needed on a package? ›Weight, Size, Quantity, or Piece Count
Products sold by weight or volume must include the avoirdupois pound and ounce and SI metric kilograms, grams, or milligrams. Products sold by measure must include the length and width in feet and inches as well as meters.
The bill of lading (BL or BoL) is a legal export trade document between the person shipping and the shipping company. It contains everything the shipping company needs to know to be able to get the goods to the right destination in optimal conditions.