Can I request a stop payment on a transaction in my Stash banking account? (2024)

Yes, you can request a stop payment for incoming transactions on your Stash banking account. You can request a stop payment via phone. If you’d like to request a stop payment, please give us a call at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, or email us at support@stash.com.

If you haven’t contacted the merchant already, we recommend that you contact the merchant first to directly request a stop payment; usually that will be a quicker resolution. But if you aren’t able to work with the merchant, we can definitely help you with your stop payment request.

Stop payment requests must be made at least three business days in advance of the scheduled payment day. There are no fees for a stop payment. Stop payments are not guaranteed—see the Deposit Account Agreement for details. Keep in mind that if the transaction has already been completed on your account, you will not be able to request a stop payment for that transaction.

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1. Stash Banking services provided by Stride Bank, N.A., Member FDIC. The Stash Stock-Back® Debit Mastercard® is issued by Stride Bank pursuant to license from Mastercard International. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Any earned stock rewards will be held in your Stash Invest account. Investment products and services provided by Stash Investments LLC, not Stride Bank, and are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value. In order for a user to be eligible for a Stash banking account, they must also have opened a taxable brokerage account on Stash.
   
   All rewards earned through use of the Stash Stock-Back® Debit Mastercard® will be fulfilled by Stash Investments LLC. You will bear the standard fees and expenses reflected in the pricing of the investments that you earn, plus fees for various ancillary services charged by Stash. In order to earn stock in the program, the Stash Stock-Back® Debit Mastercard must be used to make a qualifying purchase. What doesn’t count: Cash withdrawals, money orders, prepaid cards, and P2P payment. If you make a qualifying purchase at a merchant that is not publicly traded or otherwise available on Stash, you will receive a stock reward in an ETF or other investment of your choice from a list of companies available on Stash. 1% Stock-Back® rewards are subject to terms and conditions. Stock rewards that are paid to participating customers via the Stash Stock Back program, are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value. Stash reserves the right to amend this program and the terms and conditions thereof and/or cancel this program at any time, for any reason, upon notice to you. See Terms and Conditions for more details.
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