Card Activation: Frequently Asked Questions (2024)

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  1. What is card activation for ATM, debit and credit cards?
    As part of recent industry-wide measures introduced by the Association of Banks in Singapore, all newly issued ATM, debit and credit cards will require activation by the cardholder prior to usage. This will take effect from30 June 2012.However, ATM/debit cards which are issued at Standard Chartered branches will not require card activation.
  2. I have just received my ATM, debit and credit card(s). Can I use my card(s) immediately?
    No. You will first need to activate your card through one of the following channels – SMS, online via our website or at our branches. To activate online, please clickhere.
  3. My ATM/debit card was issued to me at one of your branches. Do I still need to activate my card?
    No. You do not need to activate your ATM/debit card if you received your card from one of our branches.
  4. Is my ATM/debit/credit card ready for use immediately upon activation?
    Yes, this is immediate provided that you have received the acknowledgement from the Bank that your card has been successfully activated.
  5. I have followed your instructions and keyed in my information correctly on the SMS. However, I did not receive any acknowledgement or reply.
    It may be because the mobile phone number used for sending the SMS instruction did not match the mobile phone number in our records. If you have changed your mobile phone number recently, please update your mobile phone number by calling our 24-hour Phone Banking hotline at 1800 747 7000 /+65 6747 7000 before activating your card.For security reasons, we can only activate the card when the SMS instruction to activate is sent from the mobile phone number maintained in our records.If you have not changed your mobile phone number:
    Please try again by sending the SMS instruction in the prescribed format. If you still do not receive any acknowledgement, please call our 24-hour Phone Banking hotline atToll Free Local Number1800 747 7000
    From overseas+65 6747 7000
  6. I am currently overseas. Can I activate my card over the phone?
    No, we are not able to accept any card activation request over the phone. You may activate your card via SMS or on ourwebsite.
  7. Can my supplementary credit cardholder activate my credit card on my behalf? Will an authorisation letter suffice?
    No. Card activation can only be performed by the principal cardholder.
  8. Can I activate my ATM, debit or credit card(s) at any Standard Chartered ATM machine?
    No. You may only activate your card via SMS, on ourwebsiteor at our branches.
  9. I did not receive my One-time Password (OTP) while activating my card online. What should I do?
    If you have changed your mobile phone number:
    You will need to update your mobile phone number by calling our 24-hour Phone Banking hotline at 1800 747 7000 /+65 6747 7000 before you activate your card. For your security, we can only activate your card when the SMS is sent from the mobile phone number maintained in our records.If your mobile number has not changed:
    Please try again. If you still do not receive any reply, please activate your cardonlineor visit any of our branches for assistance.
  10. Will I incur extra charges to send an SMS for card activation?
    Local SMS charges will apply, depending on your local mobile service provider.
  11. I have activated my card, but when I tried to make a purchase just now, it was declined.
    Please call our 24-hour Phone Banking hotline at 1800 747 7000 /+65 6747 7000 for assistance.
  12. I am holding multiple new cards with the same last 4 digits. What should I do?
    Please activate your cardonlineor visit any of our branches.
  13. Can I use my Standard Chartered ATM, debit or credit card(s) if I have not activated them?
    No, you will not be able to use your card if it has not been activated. Please activate your card via SMS, on ourwebsiteor at our branches.
  14. Must I still activate my supplementary card(s) after my principal credit card has been activated?
    Yes, you must activate your supplementary card(s) even after your principal credit card has been activated.
  15. Can I activate my supplementary cards first before activating my principal credit card?
    Yes, you may activate your supplementary cards first before activating your principal credit card.
  16. When is the deadline for me to activate my credit card(s)?
    Please activate your card(s) within 6 months from the date of issuance. Your credit card(s) will be automatically cancelled if it is not activated within 6 months from the date your card is issued to you.This cancellation does not apply to ATM and debit card(s).
  17. When is the deadline for me to activate my ATM/debit card(s)?
    There is no deadline for you to activate your ATM/debit card.
  18. What should I do if I suspect my ATM, debit and/or credit card(s) has been tampered with?
    Please notify us immediately by contacting our 24-hour Phone Banking hotlineToll Free Local Number1800 747 7000
    From overseas+65 6747 7000
  19. Am I still required to activate my ATM, debit and credit card(s) if they are renewed or replaced?
    Yes, please activate your card via SMS, on ourwebsiteor at any of our branches.
Card Activation: Frequently Asked Questions (2024)

FAQs

What do they ask when you activate a credit card? ›

How do I activate a new credit card? To activate your new credit card you'll need the credit card number and your date of birth. You can either activate your card via online banking, mobile banking, phoning the card provider directly or in person at the nearest branch of your bank.

What do they ask for when activating a debit card? ›

Along with the card number, you may be required to enter the 4-digit expiration date as well as the 3-digit CVV code on the back of the card. Create a unique PIN number. To use your debit card, you'll need to create a PIN, or Personal Identification Number, for debit transactions and to use an ATM.

What do you need for card activation? ›

Depending on how your specific issuer's process works, you may need to provide your card information as well as identifying personal information. Alternatively, the issuer may require you to set up online banking and log into your account before activating.

Can you use a card immediately after activation? ›

How long after activating can you use your new card? You should be able to use your new credit card immediately after activating it. And as long as your account is open and remains in good standing, you can use it as often and as long as you need.

What is the procedure to activate credit card? ›

For internet banking users, activating a bank Credit Card is just a few steps away:
  1. Log into your internet banking account.
  2. Find the 'Credit Card Activation' option.
  3. Enter your card details.
  4. Submit the OTP that you will receive.
  5. The process is complete.

Is it OK to not activate a credit card? ›

Key takeaways. Not activating a credit card can have negative impacts on your finances, but most downsides only apply if you fail to make payments toward a balance you owe. It's possible your credit card company will cancel the account if you fail to activate your card within 45 or 60 days.

What are the 3 ways to activate a new debit card? ›

Take your debit card to an ATM owned by your bank, insert it, and enter your PIN. Follow the instructions on the screen to activate your card. Go to your bank's website or app and find the “Activation” option. Give them the necessary information for activating your card.

Why won't my card activate? ›

Most new credit cards are sent in a de-activated state to the mailing address you provided on your application. This is to prevent unauthorized use in case the card is lost or stolen before you receive it. Instructions on how to activate the card should be enclosed. If you don't see them, call your credit card company.

Is a new debit card automatically activated? ›

Is it important to activate my debit card? Yes, activating your debit card as soon as you receive it in the mail is a necessary step for you to use your card, and an important step to help protect yourself from fraud.

Can I use my card without activation? ›

No, you can't use your credit card if you haven't activated it. This is a common question among new cardholders. The answer is straightforward: a credit card must be activated before use as a security measure. This ensures the person using the card is indeed the cardholder.

What is the importance of card activation? ›

In addition to losing access to the card's features, you might miss out on promotional offers or welcome bonuses. Many credit cards come with introductory rewards or cashback offers that are time-sensitive. By not activating your card, you could forfeit these valuable perks, essentially leaving money on the table.

How do I know if my credit card is activated? ›

Call customer service: You can call the phone number on the back of your credit card to reach customer service. You'll be able to check the status of your card and, if it is deactivated, you can ask about reactivation. Make a purchase: Another way to check if a card is active is to try and use it to make a purchase.

Is there a time limit on activating a debit card? ›

There is no deadline for you to activate your ATM/debit card. What should I do if I suspect my ATM, debit and/or credit card(s) has been tampered with?

How long does it take for a newly activated card to work? ›

In most cases, once you activate your new credit card you can use it right away. You'll be able to use the card if the account is open and the card hasn't expired. If you activate the card but have a problem using it, call the number on the back of the card.

How do I activate a new card? ›

Activate your card
  1. How to activate your card. The quickest way to activate your new card is through our mobile app or online banking. ...
  2. Take me straight to. Activate with mobile banking app. ...
  3. Activate with mobile banking app.
  4. Activate with online banking.
  5. Log on to online banking. Activate by phone. ...
  6. Activate at a cash machine.

Do you need SSN to activate a credit card? ›

Credit card activation typically requires a credit card number, the security code (CVV), or both. Some credit card issuers will require your Social Security Number or other information to verify your identity when...

Do you have to talk to someone to activate a credit card? ›

A convenient option to activate your new credit card is to use your card issuer's secure online portal or mobile banking app. This means you can activate the credit card without calling the bank help center or the customer service number.

When you activate a new credit card, does it deactivate the old one? ›

Note that your old card will work up until the date of its expiration even if you've activated the new one.

What is the verification process for credit card? ›

Verification of information: The bank will verify the information provided in the application, including your income, employment status, credit history and other details. Credit check: ICICI Bank will conduct a credit check to evaluate your credit score and credit history.

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