Cash App Unauthorized Transactions Support (2024)

FAQs

Cash App Unauthorized Transactions Support? ›

If you have trouble with the form, you can call our Support team at 1 (800) 969-1940 and we can help you complete it over the phone. Once you submit the form, our team will follow up on your claim via email.

In the event of a scam on Cash App (1-877-370-3371), contact their support team right away. They will review your case and determine if a refund is warranted. Cash App's refund policy allows for refunds in cases of unauthorized transactions or if you were tricked into sending money due to fraudulent activity.

Disputes can only be initiated by a Customer. Customers may file a Dispute in two ways: For Payments originating from a linked instrument, Customers may file Disputes directly with their issuing financial institution or with Block directly through Cash App.

Unauthorized Payment

Once canceled, it can take up to 10 business days (14 calendar days) for Cash App to receive the refund. If you have any questions before the 10 days have passed please reach out directly to the merchant.

Locking your Cash App Card or reporting it as missing/stolen will not prevent you from receiving a refund. As soon as Cash App receives the refund, the funds will automatically appear in your Cash App balance. If you have any questions before the 10 days have passed, please reach out directly to the merchant.

Cash App can't cancel or refund a payment after it has been completed. If you sent money to the wrong account, ask the recipient for a refund: Tap the Activity tab on your Cash App home screen. Select the payment in question and tap Completed.

The Cash App lawsuit and settlement stem from two recent customer data breaches. Cash App is facing a major legal settlement due to unauthorized data breaches, and impacted customers could claim up to $2,500 if that class action settlement is approved.

How do I submit a Cash App settlement claim? If you are eligible for a Cash App payout, you need to submit a claim form by 10:59:59 p.m. PT on Nov. 18, 2024. That means submitting your claim online or mailing it postmarked by that date.

A: Cash App Pay returns follow our standard return policy. Cash App Pay transactions originating from the stored balance in the app will be refunded to the customer's Cash App account balance.

How do I file a claim against Cash App? ›

Banks often refund scammed money, but it's not guaranteed. The likelihood of a refund depends on your bank's policies, the type of scam, the payment method used, and how quickly you report the fraud. To increase your chances of recovering your money, take these steps.

File a Dispute: Cash App allows users to dispute unauthorized transactions within a certain timeframe. Dial 1 844-(764)-1629 to meet human representative. After contacting support, file a dispute through the app or website. Provide all evidence to support your claim.

Investigation Timeline

The complete investigation may take up to 45 days. When it concludes, we will notify you of the result via email and a notification in your app. Please note that disputes concerning goods and services not received or not as described may require up to 120 days for resolution.

Because of its convenience, Cash App scams are a persistent threat, with scammers compromising user identity, credit card information, and more. Identity theft protection like LifeLock Standard can help protect your personal information so you can shop, share, and bank more securely online.

If you've accidentally sent money to the wrong person, getting a refund can be difficult without the recipient's cooperation. Cash App allows you to request the money back, but the refund depends on the other party. For further guidance, reach out to the support team at ➽ ➽+1-877-471-5274 ✅ ✅.

If a random person sends you money on Cash App, contact Cash App support immediately. An unexpected deposit is often a sign of a scam.

Refund is declined by Block for compliance reasons, including violation of Cash App Terms of Service, Program Rules, or applicable laws.