FAQs
If you are being billed twice, then you definitely have two Netflix accounts. If you know the logins for both Netflix accounts, then you can sign in and cancel your subscription on one account. If you are not aware of the login for both accounts. Then, you may want to consider calling Netflix.
Can I get my money back from Netflix? ›
Here are the refund policies for Netflix:You can request a refund within 7 days of signing up for a new subscription. You can also request a refund if you have not watched any TV shows or movies in the past 24 hours. You can only request a refund once per account. Welcome!
Can you dispute Netflix charge? ›
Dispute the charges with your bank or credit card company. If you have already been charged for the unauthorized Netflix charges, you can dispute the charges with your bank or credit card company. To do this, you will need to provide your bank or credit card company with documentation of the unauthorized charges.
Why did I get charged more for Netflix? ›
There are a few reasons you may be seeing a charge that is more than you expected. Taxes - Depending on where you live, you may be charged taxes in addition to your subscription price. Fees - In some countries, card companies may charge an extra fee for cross-border transactions.
How do I stop Netflix from charging my card? ›
Cancel your account.
- Go to netflix.com/cancelplan.
- Select Finish Cancellation. Your account will close at the end of your current billing cycle, and you won't be charged again.
If you're a Netflix member, sign in to the Netflix app and follow these steps:
- In the lower right, tap My Netflix .
- In the upper right, tap the Menu .
- Tap Help .
- Tap the Call or Chat button.
+1 (855)-200-7960 or 1800-Netflix-LINE.
How do I stop Netflix from taking my money? ›
You can also cancel your account by following these steps:
- Sign in to your Netflix account.
- Click on your 'Profile'
- Click on your 'Icon'
- Click on 'Account'
- Click on 'Cancel Membership'
- Click 'Finish Cancellation'
You can cancel your Netflix account at any time. Note:This is the only way to cancel your account and end your membership. Signing out of your account or deleting the Netflix app doesn't cancel your account. You won't be charged again unless you restart your account.
Why is Netflix charging my credit card? ›
Whenever someone renews, cancels, or opens a credit card, banks automatically update the VAU. This system lets Netflix and countless other corporations charge whatever card you have on file.
How much does Netflix cost? Watch Netflix on your smartphone, tablet, Smart TV, laptop, or streaming device, all for one fixed monthly fee. Plans range from $6.99 to $22.99 a month (pre-tax). No extra costs, no contracts.
How can I send a complaint to Netflix? ›
- Go to your Netflix Account page in a web browser.
- Select Profiles, then choose a profile.
- Select Viewing activity.
- Find the title you're having an issue with.
- Choose Report a problem next to the title or episode that has the issue.
- Choose from the following: ...
- Enter more details about the problem, if needed.
If you recently added a payment method and see more than one charge on the same day, one of the charges is likely an authorization hold. Authorization holds are used to check that a payment method is good. Netflix never collects the authorization amount.
Can I get a refund from Netflix? ›
No, typically Netflix does not issue refunds for canceling a subscription before the end of the billing period. When you cancel your subscription, you will continue to have access to the service for the remainder of the current billing period.
Is Netflix going to charge for sharing accounts? ›
The New Rules
Netflix now requires each household to maintain their own paid membership, or for households to pay an extra $7.99 per month to share their accounts with someone who doesn't live with them. Related: Is Sharing Your Streaming Account Login Information a Good Idea?
Why is Netflix asking me to pay again? ›
It means Netflix couldn't process payment for your account. This could happen for several reasons: The payment method might not have enough money. Please note that other pending charges or authorizations can affect the available balance on your card.
How many times do you have to pay for Netflix? ›
As a Netflix member, you are charged once a month on the date you signed up.
Does Netflix charge for multiple accounts? ›
Account owners can buy an extra member slot and invite people outside their household to use Netflix. See Plans and Pricing for extra member prices. An extra member will have their own profile, account, and password, but their membership will be paid for by the person who invited them to join.
How to find duplicate Netflix accounts? ›
You may have a duplicate Netflix account
- Visit netflix.com/loginhelp.
- Select the option to reset your password by Email.
- Enter your email address and select Email Me. If you received a password reset email, then you may have a duplicate account. Please contact us for further assistance.
