Compare CCH Axcess vs Wolters Kluwer CCH ProSystem fx on TrustRadius | Based on reviews & more (2024)

If you have a pro that uses the software then you should be fine. If you are using the software and need any support from THEIR customer support people or dedicated rep, be prepared to be frustrated! Horrible Customer Service but it is due to Wolters Kluwer not caring and purchasing various tax products but not having the ethics to make sure they are properly trained or overwhelmed

It does well with preparing tax returns once all the updates are in. It does a good job of providing report creation flexibility. Their multiple applications communicate well with each other. The Engagement module which is designed for audits needs improvement. So does their Scan module which is designed for document management.

Incentivized

See Also

CCH INCORPORATEDComputerized Criminal History CCHCCH ProSystem fxAccessing CCH Research

• Customer Service
• Organization
• Knowledge

Incentivized

• Easy to use platform
• Document retention accessibility
• Digital library to prevent duplication of work

Incentivized

• Billing issues.
• Customer service.
• Deceptive information provided when placing order. Then turn around and said that’s not right.
• Ability to listen to customers.
• Sales rep doesn’t know what client ordered.
• Reps who don’t care.

• Sometimes opening the Document program can be slow--I have to be patient.
• Lots of options and commands, takes some time to get used to and master the programs.

Incentivized

Customer service is horrible for Axcess and getting bad for ATX. Wolters Kluwer has purchased these software products

We use Thomson Reuters suite for payroll purposes but they do offer the same services as Wolters Kluwer does. I have heard from companies that do use Thomson Reuters tax and they are happy with it. As mentioned, I was not present at this firm when CCH was purchased so I am not sure if any comparisons were done between the two

Incentivized