UAE PASS is the first secure national digital identity for citizens and residents of the UAE.
The app enables all registered individuals to access more than6000government, semi-government and private sector entities’ services through their respective websites and apps, and allows them to digitally sign and authenticate documents and transactions.
UAE PASS also enables users to request a digital version of official documents issued to their name and to use the same to request services.
Eligibility Criteria for UAE PASS
UAE PASS is available to all ages given that they have their fingerprints saved on their Emirates ID account.
Basic and Verified UAE PASS
A Basic account, gives the user limited access to services since the account has not been verified.
A Verified account is an upgraded account that has gone through the accepted UAE PASS verification procedure. A Verified account allows access to most services and signature capabilities. You can verify your account through the app using face recognition or by visiting your nearest kiosk with your Emirates ID.
This would provide you with the highest account level so you can enjoy services including logging in to various websites and apps with one account, signing digitally, as well as requesting and sharing official documents. If you are an existing SmartPass or Dubai ID account holder, and you upgrade your account to UAE PASS, you will only have access to the login and the digital signature feature.
How to register for UAE PASS?
Download the UAE PASS application and register for a basic account with/without Emirates ID card (you can choose an option).
As a next step, verify your account (only for Emirates ID card holders) using Face verification on the mobile app or by visiting the nearest UAE PASS kiosk with your Emirates ID.
Kindly note that registration is only possible through the UAE PASS mobile app, and then verification can take place either on the app or at your nearest kiosk.
There are over300kiosks across the UAE. You can find the nearest kiosk to you here or through the UAE PASS app.
How can I register for UAE PASS through SmartPass?
You will have to login to your SmartPass account on a valid SmartPass Kiosk and follow these steps:
1. Select 'Get UAE PASS'.
2. Follow the onscreen instructions to generate your UAE PASS profile.
3. Download UAE PASS Mobile application.
4. Generate your Mobile ID using the QR code.Remember that the PIN you setup on the mobile application cannot be recovered so please make note of it, because if you forget it, you will have to re-register at a UAE PASS kiosk.
5. You will have the option to setup your Signing ID which can be used on the wesbite and app l to sign and verify documents.
Please make note of the password you setup when creating your Signing ID as you will need it to sign documents.
How can I register for UAE PASS through DubaiID?
You will have to login to your DubaiID account on a valid Dubai ID Kiosk and follow these steps:
1. Select 'Get UAE PASS'.
2. Follow the onscreen instructions to generate your UAE PASS profile.
3. Download UAE PASS Mobile application.
4. Generate your Mobile ID using the QR code. Remember that the PIN you setup on the mobile application cannot be recovered so please make note of it, because if you forget it, you will have to re-register at a UAE PASS kiosk.
5. You will have the option to setup your Signing ID which can be used on the wesbite and app l to sign and verify documents.
Please make note of the password you setup when creating your Signing ID as you will need it to sign documents.
How can I verify my basic account on UAE PASS?
Verify your UAE PASS basic account by either using the face verification feature on the app, by visiting the nearest UAE PASS kiosk (recommended to avail all privileges), or by using your existing (verfied) SmartPass or DubaiID account to upgrage your account.
How can I verify my UAE PASS account at a UAE PASS kiosk?
Verify your UAE PASS basic account by visiting the nearest UAE PASS kiosk with your Emirates ID and following the steps on the kiosk screen. You can also use Face verification on the mobile app instead of visiting a kiosk to verify your account.
Fee for UAE PASS
There is no charge to register or to use UAE PASS.
Validity of UAE PASS
UAE PASS has a mobile ID lifetime of three years from the time of registration, and your Signing ID also has a lifetime of three years. Your Mobile ID and Signing ID information can be viewed on the UAE PASS website or kiosk.
UAE PASS Helpdesk
You can call on600561111, send an email to support@uaepass.ae, or submit a support ticket through the UAE PASS mobile app or website.
FAQs
What are some common queries related to UAE Pass?
You can find a list of common UAE Pass queries and their answer in the link below.
UAE Pass queries and its answers
Where can I get my queries related to UAE Pass answered for free?
Tesz is a free-to-use platform for citizens to ask government-related queries. Questions are sent to a community of experts, departments and citizens to answer. You can ask the queries here.
Ask Question
What is my UAE PASS ID or identifier?
Your UAE PASS ID or identifier is your Name and Emirates ID number, and this helps us differentiate individuals with similar names. However, when you log in to a service, you can either use your registered email address, mobile number or Emirates ID number.
I don’t have an Emirates ID and/or I am living overseas, can I still register and/or use UAE PASS?
You can use UAE PASS with a Basic account to get access to limited services that can be deemeded acceptable by service providers. Verified accounts are currently only permitted for Emirates ID holders.
I did not receive the SMS code to activate my mobile ID on UAE PASS. What should I do?
Please verify that your phone number was entered correctly. If it is correct, select resend; but if you still do not receive the SMS then please contact the UAE PASS call center for further assistance.
