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FAQs
Is Comporium customer service 24/7? ›
Have a question? Rated with a customer service satisfaction of 99.6%, our knowledgeable team of experts is here to help 24/7. Contact an agent by clicking on the "Chat with an Expert" tab below or call 888.403. 2667.
How do I reset my Comporium internet? ›To reboot your internet connection:
First, unplug the power cord (thin black cord) for your modem. Then remove the phone cord from the back of the modem. Once this is done, wait approximately 30 seconds then plug the phone cord back into the modem.
You can reach our support team by phone at 888-403-2667. We are available 24 hours, 7 days a week, by phone and chat.
What do the lights mean on the Comporium router? ›Front Panel LED Status. Green: Wi-Fi ready. Purple: Wi-Fi error. Blue: Power on, no Wi-Fi. Flashing Blue and Green: Firmware upgrade in progress.
Does Comporium throttle the internet? ›Comporium internet services do not have any data caps. However, if a subscriber's high bandwidth usage impacts other subscribers in that area, Comporium reserves the right to engage the customer to minimize the disruption to others.
How fast is Comporium fiber? ›Many NC and SC addresses can access Comporium's cable plans, ranging in download speed from 100 megabits per second up to 1,000Mbps. Select households may also be serviceable for Comporium's fiber network, which comes with symmetrical speeds up to 5,000Mbps.
Do fiber optic routers need to be reset? ›Sometimes a Google Fiber device gets into a state that requires you to restart (also known as "power cycle") or perform a a factory reset. For example, your Fiber Jack, router, or Mesh Extender may have trouble coming back online after an outage or getting interrupted during a software update.
How do I reset my router when the Internet is down? ›- First, unplug your router and modem from the power source.
- Wait about 30 seconds, and plug them back in: first the modem, then the router.
- Wait a few minutes for them to completely power back on.
- Unplug the power and Ethernet cables from the modem. ...
- Wait 2-3 minutes for the modem to fully power off. ...
- Reconnect the power and Ethernet cables to the modem.
- Wait for the Internet light to turn solid, then check if the internet is working properly.
Unable to access equipment? Comporium offers three types of internet service to our subscribers. The three internet service types are Fiber, Cable Modem, and DSL.
What is the meaning of the word Comporium? ›
E. L. and Mary Barnes bought the company in 1912; their great-grandchildren still run the company today. In 2001, Rock Hill Telephone Company and its affiliates became known as "Comporium," a word created from "Communications" and "Emporium"— a one-stop shop for a variety of products and services.
How to cancel Comporium internet? ›If you'd like to cancel your service, call Customer Service (888-403-2667) to get started.
Why is my internet not working? ›There could be a number of factors that affect your internet connection. First, and most likely, is issues with your equipment. Restarting your modem/router will often resolve the issue. Other reasons why your internet may keep going out include inadequate speeds, network congestion and inclement weather.
Why is my modem not connecting to the internet? ›Sometimes your cable modem and router need a reboot/restart. See if this fixes the connection issues. Check your Ethernet cables. If you have a spare Ethernet cable, test it out to make sure there isn't a problem with the physical wire connection.
What is the difference between a modem and a router? ›While some people use the two words interchangeably, they are not the same thing. A modem brings internet service into the home from internet service providers (ISPs), while a router delivers that internet connection to the devices in your home, allowing them to connect wirelessly via WiFi or through Ethernet cables.
What services does Comporium offer? ›Comporium. Digital Video, Internet, Phone, and Home Security Monitoring.
How do I report an internet outage to Comporium? ›If you believe you are experiencing an outage, contact us at 888-403-2667. Still having issues? Check out these other helpful articles: My internet is not working.
What number do I call to pay my Comporium bill without signing in? ›However, you can make a one-time payment by visiting one of our retail locations or calling Customer Service at 888-403-2667.
How do I cancel my Comporium service? ›If you'd like to cancel your service, call Customer Service (888-403-2667) to get started. For your safety, service cancellations can only be requested by the primary account holder.