Connectivity logging in Exchange Server (2024)

  • Article

Connectivity logging records the outbound connection activity that's used to transmit messages on Exchange servers. In Exchange Server, the following services transmit messages, so they have connectivity logs:

  • The Transport service on Mailbox servers and Edge Transport servers.

  • The Front End Transport service on Mailbox servers.

  • The Mailbox Transport Submission service on Mailbox servers.

  • The Mailbox Transport Delivery service on Mailbox servers.

For more information about these transport services, and where they can transmit messages, see Mail flow and the transport pipeline.

Connectivity logging doesn't track the transmission of individual messages. Instead, it tracks the number and size of messages that were transmitted over a connection, DNS resolution information for the destination, and informational messages that are related to the connection.

By default, connectivity logging is enabled, and Exchange uses circular logging to limit the connectivity log files based on size and age to help control the hard disk space that's used. To configure connectivity logging, see Configure connectivity logging in Exchange Server.

Note: If you're interested in a detailed record of the entire SMTP protocol conversation from start to finish, see Protocol logging.

Structure of the connectivity log files

By default, the connectivity log files exist in these locations:

  • Mailbox servers:

    • Transport service: %ExchangeInstallPath%TransportRoles\Logs\Hub\Connectivity

    • Front End Transport service: %ExchangeInstallPath%TransportRoles\Logs\FrontEnd\Connectivity

    • Mailbox Transport Delivery service: %ExchangeInstallPath%TransportRoles\Logs\Mailbox\Connectivity\Delivery

    • Mailbox Transport Submission service: %ExchangeInstallPath%TransportRoles\Logs\Mailbox\Connectivity\Submission

  • Edge Transport servers

The naming convention for the connectivity log files is CONNECTLOGyyymmdd-nnnn.log. The placeholders represent the following information:

  • yyyyMMdd is the Coordinated Universal Time (UTC) when the log file was created. yyyy = year, MM = month, and dd = day.

  • nnnn is an instance number that starts at the value of 1 for each day.

Information is written to the log file until the file reaches its maximum size. Then, a new log file that has an incremented instance number is opened (the first log file is -1, the next is -2, and so on). Circular logging deletes the oldest log files when either of the following conditions are true:

  • A log file reaches its maximum age.

  • The connectivity log folder reaches its maximum size.

The connectivity log files are text files that contain data in the comma-separated value file (CSV) format. Each connectivity log file has a header that contains the following information:

  • #Software: The value is Microsoft Exchange Server.

  • #Version: The value is 15.0.0.0.

  • #Log-Type: The value is Transport Connectivity Log.

  • #Date: The UTC date-time when the log file was created. The UTC date-time is represented in the ISO 8601 date-time format: yyyy-MM-ddThh:mm:ss.fffZ, where yyyy = year, MM = month, dd = day, T indicates the beginning of the time component, hh = hour, mm = minute, ss = second, fff = fractions of a second, and Z signifies Zulu, which is another way to denote UTC.

  • #Fields: Comma delimited field names that are used in the connectivity log files. These values are described in the next section.

Fields in the connectivity log files

Connectivity logging stores each outbound connection event on a single line in the log. The information on each line is organized by fields, and these fields are separated by commas. The following table describes the fields that are used to classify each outgoing connection event.

Field nameDescription
date-timeUTC date-time of the connection event. The UTC date-time is represented in the ISO 8601 date-time format: yyyy-MM-ddThh:mm:ss.fffZ, where yyyy = year, MM = month, dd = day, T indicates the beginning of the time component, hh = hour, mm = minute, ss = second, fff = fractions of a second, and Z signifies Zulu, which is another way to denote UTC.
sessionA GUID value. The value is the same for every event that's associated with the session, but different for each session.
sourceOne of these values:
  • SMTP for SMTP connections.
  • MapiDelivery for connections from the local mailbox database by the Mailbox Transport Delivery service.
  • MapiSubmission for connections from the local mailbox database by the Mailbox Transport Submission service.
destinationThese are some examples of values you'll see here:
  • In the Transport service:
    • The FQDN of the destination messaging server
    • shadowredundancy (on Mailbox servers only)
  • In the Front End Transport service:
    • internalproxy
    • client proxy
  • In the Mailbox Transport Delivery service:
    • The GUID of the destination mailbox database.
  • In the Mailbox Transport Submission service:
    • The GUID of the destination mailbox database.
    • mailboxtransportsubmissioninternalproxy
directionSingle character that represents the start, middle, or end of the connection. The values you'll see here are:
  • +: Connect
  • -: Disconnect
  • >: Send
descriptionText information that's associated with the connection event. For example:
  • Number and size of messages that were transmitted.
  • DNS MX resource record resolution information for destination domains.
  • DNS resolution information for destination Mailbox servers.
  • Connection establishment messages.
  • Connection failure messages.

The transport services connect to and transmit messages to multiple destinations simultaneously. Entries in the log file from different connection events are interlaced (they typically aren't grouped together as one uninterrupted series of connection events). However you can use the fields (in particular, the unique session field value for a connection) to organize and arrange the log entries for each separate connection from start to finish.

Connectivity logging in Exchange Server (2024)

FAQs

Connectivity logging in Exchange Server? ›

Connectivity logging records the outbound connection activity that's used to transmit messages on Exchange servers. In Exchange Server, the following services transmit messages, so they have connectivity logs: The Transport service on Mailbox servers and Edge Transport servers.

How do I check my Exchange Server connection? ›

Solution: Check your Microsoft Exchange server connection.
  1. On the Tools menu, select Accounts.
  2. Look at the Exchange account in the left pane. If there is a problem with the connection, the indicator icon will be orange.

How do I connect to my Exchange Server? ›

Find Your Microsoft Exchange Information in Outlook for Windows
  1. Open Outlook and click File.
  2. Click Info, and then click Account Settings > Account Settings.
  3. Select the email account you want to connect to Inbox.
  4. Click Change.
  5. Under Server Settings, the Server field shows your Exchange server address.

How do I enable SMTP logging in Exchange? ›

Click the “On” link in the details on the receive connector to enable SMTP logging. To enable or disable protocol logging on a connector using Exchange Management Shell, you can use the following cmdlets. Select “Verbose” to enable logging or select “None” to disable logging.

How to get Exchange Server logs? ›

Default location of log files:
  1. Mailbox servers: Front End Transport service: %ExchangeInstallPath%TransportRoles\Logs\FrontEnd\Connectivity. Transport service: %ExchangeInstallPath%TransportRoles\Logs\Hub\Connectivity. ...
  2. Transport service on Edge Transport servers: %ExchangeInstallPath%TransportRoles\Logs\Edge\Connectivity.
Feb 21, 2023

How do I login to the Exchange server? ›

How to sign in with Microsoft Exchange (On-Premise)
  1. Exchange email address.
  2. Exchange password.
  3. Username (also known as EWS username). If you don't have an EWS username, then leave this field blank.
  4. Your custom EWS URL (see How to find your custom EWS URL).
Jun 21, 2024

How do I check my Exchange server? ›

Finding the Microsoft Exchange Server in the Account Settings can be tricky. To start, open Outlook, click on the “File” tab, then select “Account Settings” twice. In this window, select the account you want to check. Click “Change,” and look for the “Server Information” section to see the server name.

How do I manually connect Outlook to Exchange server? ›

Open Outlook and click on the "File" tab. Click on "Add Account". In the "Add an Account" window, select "Manual setup or additional server types" and click "Next". Select "Microsoft Exchange Server or compatible service" and click "Next".

Why can't I connect to Exchange server in Outlook? ›

Check to make sure you are connected to the network and are using the proper server and mailbox name. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action. The name could not be resolved.

How do I access my local Exchange server? ›

To access the EAC in a web browser on the Exchange server itself, you can use the value https://localhost/ecp . External URL: By default, this value is unconfigured. Before you can connect to the EAC from the Internet, you need to configure the following settings: The external URL value on the ECP virtual directory.

How do I know which Exchange server is connected to Outlook? ›

With Microsoft Outlook running, press and hold CTRL while you right-click the Outlook icon in the notification area. Click Connection Status. Move the horizontal slider all the way to the right. Note: Under the Version column heading, note the number that appears.

How do I check my Outlook server connection? ›

Hold Ctrl and right-clicking the Outlook quick-launch icon in the system tray near the clock. Select connection status.

How do I find my Exchange server URL? ›

Click on Outlook on the top navigation bar, then click Preferences. Click on Accounts. Click on Advanced. The Server URL will be found under Microsoft Exchange > Server.

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