Use one of the support paths below to request assistance from SAP
Contact Customer Interaction Center
For Non-Technical Assistance
TheCustomer Interaction Center(CIC) is available24 hours a day, 7 days a week, 365 days a year.CICprovides a central point of contact forqueries such as existing cases and SAP for Me navigation, S-user ID and UniversalID.If you have any questions about these or other support topics, please do not hesitate to contact CIC.
To learn more about SAP Support, please reviewGetting the Most From Your Support.
The Customer Interaction Center can do the following:
- Assist withissue managementsuch as case creation, updates or escalations on existing cases
- Guide you through support resources in SAP for Me
- Assist withUser Managementsuch as S-user management, authorization inquiries or password reset help
- Locate your licensed software from theDownload Center
- Provide assistance withLicense Keysrequest questions, creation or deletion of systems
- Request aremote serviceon your behalf, and confirm all prerequisites, to ensure asuccessful service booking
- Deliver live Support Webcasts - register for a live session or watch our replayson demand
- Watch theCIC Support webcasts video
- Help with the transition to SAP for Me
Contact SAP Technical Support
For Technical Assistance
If you are experiencing an issue with the functionality of your SAP solution, and you are unable to find a solution using the SAP Support Knowledge Search, you can access the following channels through the Get Support card in SAP for Me:
- Create a Case
- Expert Chat
- Ask an Expert Peer
- Open an SAP Community Question
- Schedule an Expert Session
Or use SAP Built-In Support if your SAP solution is already supported.Learn more
Additional Resources
- Search our Product documentation
- Collaborate with Experts and Peers on SAP Community
- Check our Acquired Companies Support page for other SAP Support websites
- For contractual questions, contact our SAP Contract Center
