Council Post: 12 Questions Financial Advisors Are Hearing From Clients (And How They Answer Them) (2024)

Amid inflation, high interest rates and an uncertain market, people are becoming increasingly concerned about their finances. If you’re a financial advisor, your clients may be asking you some difficult questions right now—some of which don’t have a set answer.

Even with these challenges, however, you can still use your expertise to guide your clients toward a sustainable financial future. Below, the members of Forbes Finance Council share 12 questions financial advisors are regularly hearing from clients right now and how they’re answering them.

1. Are we headed for a recession?

As advisors, clients are always asking us to look into our “crystal ball,” with the current question being, “Are we headed for a nasty recession?” It’s a fair question, but one with misplaced energy, in our opinion. Instead of trying to “outsmart” an unknowable outcome, advisors should focus on finding resilient investments (traditional bonds are not the answer!) that will be more insulated from market downturns. - Jeffrey Sarti, Morton Wealth

2. Are we in a recession, and what does that mean for my plan?

Clients want to know if we are in (or about to be in) a recession. We tell them we position portfolios for success over the long term. Markets fluctuate, and as long as their asset allocation accounts for their liquidity needs, risk tolerance and time horizon, they will meet their goals. We review their financial plans and make sure their asset allocation is in line with their long-term goals. - Aviva Pinto, Wealthspire Advisors

Forbes Finance Council is an invitation-only organization for executives in successful accounting, financial planning and wealth management firms. Do I qualify?

3. When should I enter the market?

People are concerned about a looming recession and stagflation in the coming year, and many are trying to stay on the sidelines and get in when the market is at the bottom. No one can predict the market, so invest smart and always be looking for good investment opportunities. - Rakesh Bansal, 7C Equity Group

4. Is now a good time to invest?

With all of the crosswinds—such as market decline, inflation, recession, world conflicts and rising interest rates—many clients ask, “Is it a good time to invest?” The media and individuals often preoccupy themselves with short-term volatility and consequences. Why would you focus on short-term concerns and possible unrealized losses when investing for the long haul? Now is always the best time to invest. - Louis Cannataro, Cannataro Park Avenue Financial

5. How bad will inflation get?

Many clients are wondering how bad inflation will get. This is usually both a short-term and a long-term concern. In the short term, inflation makes budgeting much harder. But looking at the long term, inflation could erode the spending power of nest eggs that took many years to build. My advice is to focus on things you can control: spending, saving, producing income and investing wisely. - Todd Sixt, Strait & Sound Wealth Management LLC

6. Should I take on debt to start a business?

Taking on debt can be scary, and it’s a risk, but so is starting a business. The key to taking on debt is never taking on more than you can pay. It’s good practice to take on debt that is much less than you can afford. Building business credit helps you in the long run, and one of the ways a business can do that is to take on debt. - Jared Weitz, United Capital Source Inc.

7. How might current events impact my long-term goals?

I see a lot of clients wanting to know how the combination of market downturns, increased inflation and a recession impacts their long-term goals. As financial advisors, we should factor each of these possibilities into the long-term financial plans of our clients. Therefore, when we’re faced with these questions, we can show them how we’ve prepared and that their plans remain on track. - Justin Goodbread, WealthSource Partners, LLC

8. How do I know when to sell, hold or buy?

The most common question we hear from clients is, “When is the right time to sell, hold or buy?” Everyone is looking at how to maximize their returns and minimize losses in the highly volatile market conditions we are seeing today. The best thing to do is not look for a universal answer; everyone’s situation and goals are different, and with enough time, even the most volatile cycles normalize. - Joseph Orseno, Tiltify

9. How much worse will the markets get?

Right now, many clients are wondering how bad the markets might get. A prepared financial advisor should be able to discuss specific portfolio activity executed during the recent market cycle as it relates to opportunities in the marketplace. Volatility is not something just to be weathered, but an active discovery process toward new or adjusted allocations. - Ivan Illan, Aligne Wealth Advisors Investment Management (AWAIM®)

10. What’s my risk in a down market?

Investors are still worried about a drop in the markets. Advisors need to know the risks their clients are facing, measured in a way clients understand. If a client’s downside risk is explained correctly, an advisor can get them into the correct risk bucket. Show the investor the historical recoveries and it will help them gain confidence in their financial plan. - Robert Miller, Frontier Asset Management LLC

11. When should I sell my business?

People often ask about selling their businesses. Timing is a component, but readiness is far more impactful. A seller should prepare approximately two years from an expected transaction. Rushing to market rarely works. Do the homework and grow your business value. - Matthew Goldston, PKF Texas

12. How can I ‘recession-proof’ my business?

A lot of clients want advice on how to “recession-proof” and “pandemic-proof” their businesses. Fortunately, a lot of the same things that have always been advisable are still some of the most reliable strategies. Hire proactive, reliable CPAs/financial advisors; keep a close handle on day-to-day financials; have a great, consistent relationship with your banks; and keep a cash reserve on hand. - Julio Gonzalez, Engineered Tax Services Inc.

Council Post: 12 Questions Financial Advisors Are Hearing From Clients (And How They Answer Them) (2024)

FAQs

What are some of the key questions that advisers should be asking their clients? ›

15 Financial Advisor Questions to Ask Your Clients
  • What are your current financial concerns? ...
  • What are your short- and long-term financial goals? ...
  • What do you hope to gain from financial planning? ...
  • What is the latest update on your current financial situation? ...
  • Who are you financially responsible for?
Jan 24, 2023

How to start a conversation as a financial advisor? ›

Patel suggests new clients talk about hobbies, interests, their next vacation plans, and other personal matters before getting down to finances. This helps build trust and rapport, setting the stage for a more productive and collaborative relationship.

How to answer the question why do you want to be a financial advisor? ›

"The main reason why I want to be a financial advisor is my passion for helping people and interacting with them. A person's financial decisions are very likely to influence their entire future, and I'd like to take the responsibility of helping them.

How often do clients want to hear from their financial advisor? ›

Every relationship is different, and because financial planning is such a personal issue, there's no one-size-fits-all answer for how often you should talk to your adviser. But financial planner Don Grant says there should be a review at least semi-annually.

What questions will my financial advisor ask me? ›

  • Tell Me About Yourself.
  • “Have You Worked With a Financial Advisor Before?”
  • How Can I Help You?
  • "What Are Your Most Important Financial Concerns?"
  • And Non-Financial Concerns?
  • What Are Your Goals?
  • How Do You Decide Financially?
  • How Do You Envision Your Future?
May 16, 2024

Should you tell your financial advisor everything? ›

It's important to reveal “personal issues, no matter how potentially embarrassing, if they concern money,” says John Stoj, a financial advisor at Verbatim Financial in Atlanta.

How to break the ice with a client? ›

16 Effective Sales Meeting Icebreakers and How to Use Them
  1. Establish Common Ground.
  2. Reference a Shared Contact or Customer.
  3. Ask About Their Role.
  4. Ask About Their Career Progress.
  5. Share Relevant Anecdote.
  6. Offer a Compliment.
  7. Recognize Their Work or Contribution.
  8. Talk About Their Website.

What is the first meeting with a client financial advisor? ›

Your first meeting with a financial advisor can be either an opportunity to get to know each other or an actual start of the process. Make sure the advisor understands what your financial goals are. Ask what the advisor charges and what you will get in return.

How to approach a client as a financial advisor? ›

7 Ways To Handle Clients – A Financial Advisors Guide
  1. Avoid industry-specific financial jargon. ...
  2. Be proactive and process driven. ...
  3. Plan for the future and plan for the client. ...
  4. Tell your clients about your technology. ...
  5. Check in often and communicate well. ...
  6. Provide access to industry information. ...
  7. aixigo's Cash Flow Planner.
Oct 13, 2022

What is the most important thing for a financial advisor? ›

They have a passion for the subject and are curious about their clients and the changes in the industry.
  1. Passion for Financial Planning and Wealth Management. ...
  2. Deep Analytical Ability. ...
  3. Ability To Market Yourself. ...
  4. Putting a Client's Interests First. ...
  5. Curiosity.

How to introduce yourself as a financial advisor sample? ›

#1: “I'm a financial planner passionate about serving individuals, families & business owners to help them overcome their money stressors, make better financial decisions, and save more towards their financial goals. My clients have regular review meetings with me to ensure they are on track to meet their goals.

What should the advisor do first? ›

Well before the first meeting takes place, it's your job to do some research on the potential client. Find out what this person cares about most. What are they looking for in terms of financial and estate planning? Also, what are their hobbies, interests and dreams for the future?

Why do clients fire their financial advisor? ›

While firing an advisor is rare, many of the primary drivers behind firing decisions are also emotionally driven. Often, advisors were fired due to the quality of the relationship. In many cases, this was due to an advisor not dedicating enough time to fully grasp their personal financial goals.

How do you know if you have a good financial advisor? ›

An advisor who believes in having a long-term relationship with you—and not merely a series of commission-generating transactions—can be considered trustworthy. Ask for referrals and then run a background check on the advisors that you narrow down such as from FINRA's free BrokerCheck service.

What do clients value in a financial advisor? ›

Bottom Line. In summary: Consumers want advisors who are knowledgeable, trustworthy, and good listeners.

What questions should I ask to my client? ›

Here are the top 5 questions you'd ask your customers
  • What can my company do to better serve your needs?
  • How satisfied are you with our products/services?
  • What value do we provide?
  • What are your biggest challenges?
  • Why did you choose us over the competition?

What are the 3 key skills required for being advisor for your client? ›

Top Skills Mentioned in Resumes

Communication Skills, Collaboration, and Social Media represent a very decent share of skills found on resumes for Client Advisor with 26.48% of the total.

What are fun questions to ask client? ›

Random Questions to Ask People
  • If you could be any animal, what would you be and why?
  • Do you eat or drink soup?
  • How many pairs of shoes do you own?
  • What is the best gift you have ever received?
  • If you were a superhero, what powers would you want to have?
  • What is your favorite animal?
  • What's your favorite family recipe?

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