Last updated: September 3, 2024
You can create multiple knowledge bases to organize information for your customers. Once you get your knowledge bases set up, learn more about creating and customizing knowledge base articles.Before you get started
Create additional knowledge bases
Use additional knowledge bases in conversations
Once you've created multiple knowledge bases, you can choose which knowledge base is used in live chat or bot conversations.
Change the knowledge base used in bot conversations
- Hover over a bot chatflow and click Edit.
- In the bot editor, click the Options dropdown menu on the Knowledge Lookupaction and selectEdit action.
- In the right panel, selectSearch knowledge basein theLookup typesection. Then click thedropdown menuand select aknowledge base.
- Click Saveto implement your changes.
Change the knowledge base used in live chat conversations
- In your HubSpot account, navigate to Automations > Chatflows.
- Hover over a live chat chatflow and click Edit.
- In the live chat editor, click to expand the Knowledge base searchsection.
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If it is not already turned on, click to toggle the Enable knowledge base search switch on.
- Click theKnowledge basedropdown menu and select aknowledge base.
- In the bottom left, clickSave.
Connect a secondary domain for your knowledge base
In your domain settings, you can connect an additional subdomain for knowledge base content as a secondary domain. Secondary domains can host content, but are not the default domain for that content type. You can connect unlimited secondary domains using your existing brand domains.
- In your HubSpot account, click the settings settings icon in the top navigation bar.
- In the left sidebar menu, navigate to Content > Domains & URLs.
- Click Connect a domain.
- In the dialog box, selectSecondary, then clickConnect.
- On the next page, selectKnowledge base, then clickNext.
- Finish connecting your domain.
Delete knowledge bases
- In your HubSpot account, click the settings settings icon in the top navigation bar.
- In the left sidebar menu, navigate to Content > Knowledge Base.
- At the top of the page, click theCurrent View dropdown menu and select a knowledge base. In accounts with the Business Units add-on, this will be the second dropdown menu.
- In the top right, click theOptionsdropdown menu and select Delete knowledge base.
- In the dialog box, enter thenameof the knowledge base, then clickDelete knowledge base.
Deleting a knowledge base will also delete its articles, categories, subcategories, and tags.