Receive fraud alerts via phone call, text message and email to help identify suspicious activity on your account.
How it Works
Our systems are constantly monitoring members' account activity for patterns or abnormalities that might indicate fraud. If a credit card transaction on your account falls into this category, we'll automatically contact you via text message through the phone number listed on your account. If the text message is not answered within 30 minutes, a digital call is made to the mobile phone number on file. If you don't have a mobile phone number on file, we'll give you a call on your landline and leave a voice message.
If your phone has caller ID, you can verify BECU member support calling you from 800-233-2328, and the Fraud Detection Department calling from 888-918-7313. Be cautious, as some fraudsters have spoofed or masked their phone number to look like they're calling from BECU member support. The scammer tells the member they're calling from “BECU Security” and may ask for sensitive information, such as Online Banking credentials, recent transactions or asks you to verify the last four digits of your debit or credit card. Find out more about scams to watch out for.
Important reminder: BECU will never contact you via phone, text or email to request sensitive personal information such as your PIN or Online Banking password. If you get a call from someone claiming to be from BECU who asks for any of this, hang up immediately. Do not call the number back. Manually dial our member service number to call us at 800-233-2328 and report the incident to our Card Fraud division.
Texts from this service will appear on your device from the number 49447. Upon receiving the text message, respond as soon as possible. If you authorized the transaction, reply with “yes.” If you didn't authorize the transaction, reply with “no.”
If there is no response to any of the previous attempts, an email will be sent to your home or work email address on file within five minutes after the final call attempt.
Keep in mind, though, that your reply will only be used to verify if you made the transaction in question. It won't authorize us to attempt the same transaction again if it was blocked the first time.
