Learn more about the process of filing a dispute over incomplete, inaccurate, or fraudulent information on your credit report.
There is information on my credit report that I believe is incorrect. What can I do about it?
Sometimes referred to as “filing a dispute,” there are important things to know about disputing information on your credit report. By law, you are allowed to dispute inaccurate information on your credit report, and there is no fee for filing a dispute. You may submit your dispute to the business that provided the information to the credit reporting agency and/or to the credit reporting agency that included the information on your credit report.
How does the dispute process work?
If you submit a dispute to a nationwide credit reporting agency, it may make changes to your credit report based on the documents and information you provided. Otherwise, the credit reporting agency will contact the business reporting the disputed information, supply them with all relevant information and any documents you provide with your dispute, instruct them to investigate your dispute, and:
- Review all information you provided about your dispute;
- Verify the accuracy of the information they are reporting to the credit reporting agency;
- Provide the credit reporting agency with a response to your dispute, including any changes to the information reported;
- Update their records and systems as necessary; and
- The credit reporting agency will then notify you of the results of the investigation.
If you submit a dispute with a business, they will conduct an investigation and will send you the results of the investigation directly. They will notify the credit reporting agency of any changes that need to be made to the information as a result of the investigation.
How do I submit my dispute?
You have two options to submit your dispute documents. You can receive the form by email, complete it electronically and email all of your documentation to us. Or, you can print and mail in your completed dispute form and include copies of the required documents.
Start your dispute
Please note that you will need to contact TransUnion Canada directly to correct errors found on your TransUnion credit file.
Should I include documents when I submit my dispute?
You may also submit documents in support of your dispute. It’s important to understand that documents will not be returned to you following the investigation. Therefore, when mailing documents, please only submit copies of documents and not originals.
To submit a dispute with a business, you will need to contact the business directly. The contact information for that business should be included on your credit report or monthly billing statement.
The Financial Consumer Agency of Canada’s website provides additional information ondisputing information on your credit report.
FAQs
Your credit report does not include your marital status, medical information, buying habits or transactional data, income, bank account balances, criminal records or level of education.
Why is the Department of education on my credit report? ›
We are required to report information concerning the repayment status of your student loan(s) each month to the nationwide consumer reporting agencies (also called “credit bureaus”).
What is a credit score article? ›
A credit score is usually a three-digit number that lenders use to help them decide whether you get a mortgage, a credit card or some other line of credit, and the interest rate you are charged for this credit. The score is a picture of you as a credit risk to the lender at the time of your application.
What are the three main credit bureaus as detailed by the article? ›
There are three main credit bureaus: Experian, Equifax and TransUnion.
Can your level of education affect your credit score? ›
The more schooling you can get, the better your credit score will likely be. Earning a college degree can help you achieve better career opportunities, communication skills, decision-making skills, and financial stability.
What is not included in a credit report? ›
A credit report does not include information about your checking or savings accounts, bankruptcies more than 10 years old, charged-off or debts placed for collection that are more than seven years old, gender, ethnicity, religion, political affiliation, medical history, or criminal records.
How do I remove school debt from my credit report? ›
If you have accurate positive or negative information on your credit reports, you typically can't get it removed. However, if you notice inaccurate details about student loans or other credit accounts, you have the right to file a dispute with the credit reporting agencies.
How do I dispute my Education debt? ›
Disputes can be sent to the loan servicer's or holder's general customer service address, which you can find on their website or by calling them. Like you did during your initial phone call, provide a clear, concise description of the situation and be specific about how you would like the situation resolved.
Does school debt go on your credit? ›
How student loans affect your credit score. Student loans are a type of installment loan, similar to a car loan, personal loan, or mortgage. They are part of your credit report, and can impact your payment history, length of your credit history and credit mix. Paying on time could help your score.
Is a 900 credit score possible? ›
While achieving a CIBIL Score of 900 is technically possible, it is extremely rare. Scores above 760 are considered very good or exceptional, providing significant benefits such as lower interest rates and higher chances of loan approval.
When your score is 750, you're in a strong position to qualify for most financial products and get among the very best rates on them. A 750 credit score is considered excellent on commonly used FICO and VantageScore scales, which range from 300 to 850.
What habit lowers your credit score? ›
Late or missed payments can cause your credit score to decline. The impact can vary depending on your credit score — the higher your score, the more likely you are to see a steep drop.
Which of the following would not appear on a credit report? ›
Information that does not appear on your credit report
Marital status. Income. Bank account details. Education.
What loans don't show up on a credit report? ›
Once you take on high-interest debt, digging your way out can be challenging. Also, no-credit-check lenders—specifically payday loan lenders—may not report your new loan or your loan payments to the three credit bureaus (Experian, TransUnion and Equifax), so repayment may not help you build your credit history.
What information is included in your credit report? ›
Your credit report includes details about your credit history, including the number of credit accounts you have open, as well as closed accounts; your history of on-time and delinquent payments; accounts that are in collections; the number of times you have applied for credit; and more.
Which category is not calculated in your credit report? ›
However, they do not consider: Your race, color, religion, national origin, sex and marital status. US law prohibits credit scoring from considering these facts, as well as any receipt of public assistance, or the exercise of any consumer right under the Consumer Credit Protection Act.
