Crypto withdrawals in the CEX.IO App | CEX.IO Help Centre (2024)

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How to withdraw crypto via the CEX.IO App

Tap the Send button in the Wallet tab.

Choose the cryptocurrency you want to withdraw. For instance, Ethereum (ETH).

Tap the Select payment method button to determine the destination wallet.

From there, scroll down and tap Crypto address to select or add an external wallet address.

Use one of the previously linked wallet addresses, or tap Add Address to specify a new one.

If adding a new wallet address:

Select a preferred network if there is multichain support. Otherwise, only one blockchain will be reflected as supported.
Paste an external wallet address in the Address field, where you wish to send funds. Once ready, tap Submit to confirm adding a new wallet

Note: The newly added address will be saved for further withdrawals in this asset. If necessary, specify the name of the wallet address in the Account title field. This could help differentiate between multiple wallet addresses.

After selecting/adding a wallet address, the payment screen will be revealed. From there, enter the amount that you would like to withdraw. Once ready, tap the Proceed button, and confirm the transaction.

Done! Shortly afterward, you’ll receive an email from CEX.IO confirming a successful withdrawal.

Important

Some digital assets feature a destination tag, a memo ID, or memo text. Please ensure to include them for withdrawals, whenever necessary. If you don’t take this step, it may result in your coins failing to reach the intended destination, and/or potentially becoming lost.
Some cryptocurrencies operate on a variety of blockchains, and CEX.IO may offer transactions through multiple networks for such assets. For instance, USDC can be utilized on the Ethereum, Tron, and Stellar networks. When requesting a withdrawal, specify the blockchain for transaction processing, and make sure that your destination address corresponds to the selected blockchain. Choosing a blockchain that differs from your destination wallet network could lead to significant transaction fees, and/or the potential loss of funds.
Please use only personal wallets for crypto transactions. In addition, remember that you may need multiple wallets to transfer various digital assets. For instance, BCH cannot be transferred to a BTC wallet, and Ethereum-based tokens (i.e. USDT, MATIC, SHIB) may be lost if sent to a native ETH wallet.

Security rules

Cryptocurrency withdrawals are restricted for the first 48 hours, after registering a new CEX.IO account.
Withdrawals are only available after enabling two-factor authentication (2FA) on your account.
If you change or restore your 2FA method, withdrawals will be restricted for the next 48 hours.

For further guidance on withdrawing crypto from CEX.IO, refer to this guide.

The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy. Digital asset markets are highly volatile and can lead to loss of funds.

The availability of the products, features, and services on the CEX.IO platform is subject to jurisdictional limitations. To understand what products and services are available in your region, please see our list of supported countries and territories. This page includes additional links to information about individual products, and their accessibility.

How to add and send funds on CEX.IO

How to deposit cryptocurrencies to CEX.IO Wallet

How to withdraw cryptocurrency from CEX.IO Wallet

Fiat withdrawals in the CEX.IO App

How to complete crypto deposits with CEX.IO App

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FAQs

Crypto withdrawals in the CEX.IO App | CEX.IO Help Centre? ›

Cryptocurrency withdrawals are restricted for the first 48 hours, after registering a new CEX.IO account. Withdrawals are only available after enabling two-factor authentication (2FA) on your account. If you change or restore your 2FA method, withdrawals will be restricted for the next 48 hours.

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How long does a CEX.IO withdrawal take? ›

Please allow up to one hour for the network to pick up your operation. It can take longer in case of unexpected network issues. - If your card withdrawal is still pending after a few hours, please contact our Support team. - Withdrawal requests are processed within 24 hours on business days.

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Is CEX.IO legit? ›

If you are looking for a quick, convenient and safe way to trade the most common cryptocurrencies, CEX.IO could be a good choice. It offers a user-friendly platform that makes buying and selling cryptocurrencies easy, including an instant buy feature for debit and credit cards.

Why can't I withdraw my money from crypto? ›

If you've recently purchased crypto via card, ACH or Open Banking, your crypto may be subject to a holding period. During a holding period, you cannot withdraw from your cash (GBP, EUR, or USD) account, send funds to your DeFi Wallet, or send to an external wallet.

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How to withdraw assets from CEX? ›

To do so, go to the Wallet page and click on the Withdrawal button next to the currency you want to withdraw. You can also use the Withdraw button in the top right corner.

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Why is CEX.IO not allowing withdrawal? ›

Security rules

Cryptocurrency withdrawals are restricted for the first 48 hours, after registering a new CEX.IO account. Withdrawals are only available after enabling two-factor authentication (2FA) on your account. If you change or restore your 2FA method, withdrawals will be restricted for the next 48 hours.

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How long does it take CEX to pay out? ›

You can head off to continue with your day! Once the order has been processed by the store, payment is made to your account through Bank Transfer (FPS), which should reflect in your account before noon the next day.

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Is CEX.IO legal in USA? ›

CEX.IO is licensed by the Tennessee Department of Financial Institutions as a money transmitter.

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Does CEX.IO report to IRS? ›

Yes, CEX.IO gains and income are considered taxable transactions by the IRS. CEX.IO capital gains tax ranges from 10% to 37% for short-term capital gains, and up to 20% for long-term capital gains, depending on the total taxable income. Read our complete 2024 guide Crypto Tax USA for more information.

Is CEX in America? ›

CeX is ceasing business in the United States.

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How do I cash out out of crypto completely? ›

Use an exchange to sell crypto

One of the easiest ways to cash out your cryptocurrency or Bitcoin is to use a centralized exchange such as Coinbase. Coinbase has an easy-to-use “buy/sell” button and you can choose which cryptocurrency you want to sell and the amount.

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How do I withdraw crypto to my bank account? ›

The most straightforward way to withdraw crypto to a bank account is by selling it through a cryptocurrency exchange, peer-to-peer trading platform, or fintech company. This way, you convert the selected crypto to fiat and send money to your bank account.

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What is the 24 hour withdrawal lock on crypto? ›

It protects your account by disabling withdrawals for 24 hours to addresses that have been newly-whitelisted.

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How do I get my money back from CEX? ›

You can take your item(s) back to your nearest CeX store (don't forget your invoice!) and have them processed as per our Returns policy. Alternati... Any unwanted online order can be returned for a full refund by going into any CeX store or by posting the item(s) back to us within the first 14 days of t...

How to contact CEX.IO customer service? ›

If you have questions or experience any issues, please contact us at support@cex.io, or via live chat at support.cex.io.

How much does CEX.IO charge for withdrawal? ›

CEX.IO charges different withdrawal fees based on the withdrawal method chosen. Visa and MasterCard withdrawals are charged between 1,2% and 3% + $1,20 to $3,80, and bank wire transfers 0,3% + $25, Skrill 1% + $3, PayPal 1% +$5, and other payment methods variable fees between 1% and $10.

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How long does it take to receive crypto withdrawal? ›

Automated Withdrawals

In most cases, withdrawals are almost instant and normally should take no longer than 2-3 hours to be processed. Note: Withdrawals will be sent from an address that differs from your crypto's deposit address.

Is CEX.IO instant? ›

In general, CEX.IO users can utilize multiple payment methods to make a crypto purchase with the Instant Buy service, including debit/credit cards, Google/Apple Pay, Skrill/Neteller, and PayPal.

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How long does electronic withdrawal take? ›

ACH withdrawal: pros and cons

If you want to transfer money electronically within the U.S., ACH transactions are secure, fast, and convenient, and they have very few limitations: ACH payments aren't always available for international transfers. Standard ACH payments take 2–5 business days to clear.

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