IMPORTANT - you must input your 8 digit connection id number in to the MAXPRO Cloud. If you only have a 6 digit number try prefixing with 21 or view the connection id in CSL My Base.
ARC Connection
CSL Connected allows you to connect your Honeywell MAXPRO panel to your chosen ARCthrough the Honeywell MAXPRO Cloud.Communication can be made in SIA format only, using either the panel’s onboard LAN port as asingle path device or both LAN and the 4G/LTE cell Radio as a dual path solution.
Honeywell MAXPRO Cloud
Connect the panel to the internet using the panel’s onboard LAN port and ensure you haveunrestricted outbound traffic to port 5002.
- Add Customer
- Add Controller
- Select MPIPanel Type
- Enter MAC ID
- Enter Controller Name
- Set Time Zone
- Alarm Signalling
- Add Alarm Report
- Choose Report Name
- Enter Account Number 8 Digit CSL Connection ID
- Manage Receivers
- Add Receiver
- Add Receiver Certificate Name – EnterMPICRX-TP-ef10c7d1-4445-47b8-bead-4d089b8201f1
- Receiver Name - Enter CSL
- Receiver Address Type - Enter URL
- Receiver Address – Enterhoneywell-01.cslapi.com:5002/v1/security-alarmreceiver/Alarms/ProcessAlarms
- Alarm Signalling
- Event Type - Set as appropriate
- Alarm Receiver – Set primary receiver as CSL from dropdown list
- Save
- Customers > Site > Controllers
- Communication Path
- Path Supervision Times (set per table)
- GSM Setting (for dual path systems)
- APN Name – Enter geminit2.m2m(for dual path systems)
Recommended Path Supervision Times
| Product | Primary Supervision Time | Backup |
| Single Path | ||
| Radio only - SP2 (coming soon) | 5 hrs | N/A |
| LAN only - SP2 | 5 hrs | N/A |
| Dual path | ||
| LAN / Radio -DP1 (Europe only) | 5 hrs | 24 hrs |
| LAN / Radio – DP2 | 30 mins | 24 hrs |
| LAN / Radio – DP2+ (coming soon) | 10 mins | 24 hrs |
| LAN / Radio – DP3 (coming soon) | 3 mins | 24 hrs |
Installer Menu Programming
Programming should be via the MAXPRO Cloud, however, should you wish to check that you havea valid internet connection follow these steps:
- Menu
- LAN
- Installer Tools
- Network Settings
The panel will show its connection status to the MAXPRO Cloud
Access The App
CSL Connected is compatible with the Honeywell MAXPRO App. For panel programming, Appdownloads or user registration please follow the Honeywell programming guide. For moreinformation about the Honeywell MAXPRO Cloud, please visit the Honeywell MAXPRO Cloud website.
Please Note - CSL Connected Honeywell should not be used in connection with any activityinvolving nuclear fission or fusion, or any use or handling of any nuclear material in accordancewith Honeywell’s standard company policy.
Troubleshooting
Q. What grade is the product?
A. If you are using CSL Connected as a single path solution then this will be SP2. If using as a dualpath solution then this can be either DP2, DP2+ or DP3 depending on the grade purchased.
Q. I am getting the following message on the panel “HTTP/1.1 503 FAIL” and log shows “Poll GradeMis-match”?
A. Please ensure you have entered the correct path supervision time (polling time) within theHoneywell MaxPro Cloud. If this is not correct the device/service will not commission correctly.
Q. The panel is a metal case, how will it get a signal?
A. As per the Honeywell manual, you can fit the antennas through the panel case. Should yourequire any additional extension leads these can be purchased from CSL on our CSL Live Shop.
Q. The panel won’t connect to the Honeywell MAXPRO cloud via Mobile?
A. Ensure that you have connected to the internet via LAN first. Then access the MAXPRO Cloud,enter the correct APN and check that the panel has the appropriate signal strength. If both arecorrect, please contact Honeywell Technical Support or CSL Technical Support.
Q. The ARC has given me a 6 digit account number. Will this work?
A. You must ensure that you receive an 8 digit Connection ID from the ARC. If they have given youa 6 digit number try prefixing with 21. If this does not work, please view the site on My Base for the8 digit Connection ID or contact CSL Technical Support.
Q. I have entered an incorrect account number how do I resolve this?
A. If you have entered an incorrect or 6 digit account number you must upgrade the panelfirmware to the latest version (7.43 and above) then put the panel in Installer Mode on the MaxProCloud, go to Alarm Signalling and delete the Alarm Report. Finally, create a new Alarm Report withthe correct account number.
Q. Signals are not arriving at my ARC but are visible in the MAXPRO Cloud web portal?
A. Please check that your Account Number is correct (8 digits in length as per above) and your ARChas placed a valid order. If the details are incorrect, please amend and repeat the setup process. Ifthe details are correct, please contact CSL Technical Support.
Q. Am I able to send signals in another format i.e Fast Format/Contact ID?
A. Honeywell MAXPRO has an advanced reporting solution utilising the SIA format to providemaximum information to the ARC. Therefore, there is no Fast Format or Contact ID option available.
