Customer Authentication | Crypto.com Help Center (2024)

FAQs

Is crypto.com customer service 24 hours phone number? ›

We provide 24/7 live customer support.

It's our priority to help you make the most of your Crypto.com experience.

Launch the Crypto.com App and tap Log In to Existing Account. Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.

As a security measure, enabling 2FA is required to manage your withdrawals, deposits, and your API keys on your Crypto.com Exchange account. Visit crypto.com/exchange and select the Log In button (upper right-hand corner).

There is no phone support for Crypto.com customers. While customer service is available by email and chat, several users report slow responses and a lack of help resolving account problems.

All Users' deposits are held in cold storage, for security reasons, however, withdrawal requests - for all cryptos - are automated.

If you are unable to log in it may be due to: Incorrect email address - Type in the email address that you used to register with; Incorrect SMS Verification code - Re-send the SMS Verification code and try again; New Phone Number - Didn't receive a code?

SRP is the only way to recover a crypto wallet. This recovery phrase is a series of words generated by your wallet at setup. SRP acts as a crypto security phrase that can be used to regain access to your account in case you forget your wallet password. It is made up of a series of 12 to 24 simple words.

Reach out to us at contact@crypto.com or via in-app chat to remove the suspension of your card. You can resume card usage on Google Pay once the suspension is lifted.

What authenticator do I use for Crypto com? ›

Which authenticators should I use? Providing strong security and a great user experience are always our top priorities and we support various authenticators. There's a great authenticator app we would like to recommend to you - Authy (Android) / Twilio Authy (iOS).

It depends on the platform or service you are using to withdraw from your blockchain wallet. Some platforms may require ID verification for withdrawals, especially if they are regulated and compliant with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

Please note that any complaints regarding any other product or services o ered by the Crypto.com group must be addressed to contact@crypto.com.

Go to the 2-Step Verification section of your Google Account. Select Show codes. Select Get new codes.

Yes, cryptocurrency markets are always open: they run 24 hours a day, 365 days a year.

To reach out to Crypto.com Support for assistance, you have several options: Phone Support: Dial ☎️+ 1(657)-251-9052 to talk to a live agent at your convenience. The support team is available 24/7 to address your concerns.

If you have a complaint, please contact Blockchain.com, Inc., at support@blockchain.com or 1-888-552-1019.