Customer Care | Google Cloud (2024)

FAQs

How do I contact Google Cloud support? ›

Google will generally provide access to support for Customers via the Google Support Center, which is accessible at https://support.google.com/googlecloud/answer/142244 and via phone, on a 24 x 7 basis. P1 Priority Requests have an initial target response time of one hour based on North American business hours.

P1 Priority support Requests are responded to with a target initial response time of 1 hour and are responded to 24 x 7. P2 Priority support Requests are responded to with an initial target response time of 4 hours and are responded to during the Hours of Operation.

If you are unable to find guidance about your concern on these resources, you may reach out through the Grievance Redressal Mechanism by sending an email to support-in@google.com.

Support for Chrome browser: 24/7 (including holidays). Billing inquiries only. Upgrade to get Technical Support. Technical Support in English available per the preceding English row.

As a Google One member, you can talk to experts when you need help with a Google product. You can contact them through chat, phone call, or email. Either in the app or on the website, in the “Language Selector,” you can choose the right language for you.

Sign in to your Google Admin console. Sign in using your administrator account (does not end in @gmail.com). At the top right of the Admin console, click Get help . In the Help Assistant window, describe your issue and click Send .

To have a conversation: Say "Hey Google" and ask your question or say a command. Listen to the answer. Ask another question or say a command.

(503) 222-0691

On / Customer service

Google Fiber Phone is just like a typical phone, except your phone service is delivered over the Internet², and it's powered by Google Voice. Use your current phone number, choose a new one, or use your existing Google Voice number.

Does Google support respond? ›

Support channels

Target resolution or workaround: up to 24 hours (within business days) after chat contact is created. The initial response should happen within 24 hours after the email contact is submitted.

To get started, head to g.co/recover and enter your Gmail address. If possible, try the following to make recovery easier: Use a computer, phone, or tablet you've previously used to sign into your account. Use the same browser that you usually do, like Chrome or Safari.

Use: https://console.cloud.google.com/ .

Email support@cloud.gov.

Google Cloud Platform (GCP), offered by Google, is a suite of cloud computing services that provides a series of modular cloud services including computing, data storage, data analytics, and machine learning, alongside a set of management tools.

Go to https://accounts.google.com/signin/recovery and enter the email address you use to sign in to your administrator account. Try another way. If you have a recovery email or phone number set up for your account, Google will send you a verification code.