Customer Protectgiltroy.meren@mynt.xyz2021-12-07T13:54:30+08:00
Here in GCash, your security is very important to us. The Customer Protect program is our promise that you will not be held liable for unauthorized transactions made from your account.
Advanced Risk Management
Our safety standards enable us to analyze transactions to detect and prevent fraudulent activities.
Fund Insurance
We assure to investigate any unauthorized transactions that happen to your GCash account and compensate once proven eligible.
Prioritized Handling
We will respond to your concern within a day and resolve it faster than traditional financial institutions.
Advanced Risk Management
Our safety standards enable us to analyze transactions to detect and prevent fraudulent activities.
Money-back Guarantee
We assure to investigate any unauthorized transactions that happen to your GCash account and compensate once proven eligible.
Prioritized Handling
We will respond to your concern within a day and resolve it faster than traditional financial institutions.
- App
- Mastercard
- App
- Mastercard
App Transactions
Transactions through the GCash App
Transactions through your GCash Mastercard
Unauthorized Transactions
An unauthorized transaction is any payment or activity that you did not do or authorize.
IMPORTANT: Please do not share your MPIN and OTP to anyone. Sharing it means you are authorizing a transaction. GCash representatives will never ask for this information.
- Buy Load
- Stolen Card (if reported within 24 hours)
- ATM Withdrawal
- POS transactions
- Not Stolen
- Online Payment
- Deductions
Failed Transactions
Money movement did not push through
- Transactions where the money was not transferred
- Transactions where the amount/balance is wrong
Not Covered
Transactions not covered
- Swindling: successful monetary transfer but the seller did not fulfill delivery of goods or services
- Sharing your MPIN or OTP authorizes any transaction done in your account
Need to report an issue?
Submit a ticket through our Help Center so we can guide you better.
How Customer Protect’s refund works
You can get a refund of up to PHP 100,000 if you are a Fully Verified user.
Basic User
Get a refund of up to
Fully Verified User
Get a refund of up to
Fully Verified User
Get a refund of up to
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Got more questions?
For any queries or concerns, check out our Help Center for answers to the most frequently asked questions about GCash.
