Customer Support & Help Center | Gate.io (2024)

FAQs

How do I contact Gate.io customer support? ›

Yes, Gate.io is a reliable exchange. It has a good reputation in the market, with over 14 million registered users, and operates in over 200 countries. It offers strong security measures like cold storage and external audits to ensure user funds' safety.

Gate.io Restricted Countries

The platform is available to all countries except Cuba, Sudan, Syria, Iran, North Korea, Venezuela, Pakistan, and Crimea. Some services are not available to residents of the US (in Washington, New York) and Canada.

Where is Gate.io headquartered? Gate.io is headquartered in George Town, Cayman Islands.

For any enquiries, please call us at 800-GATE or email to gate.info@moe.gov.tt.

How to recover your Gate.io account? If you have lost access to your two-factor authentication (2FA) code generator, please get in touch with the Gate.io support team for assistance.

Gate.io is a global cryptocurrency exchange and leverage trading platform for high-risk traders. It's no longer available in the United States. However, The business announced in 2022 its plans to reintroduce itself to United States-based investors with a new trading platform called Gate US.

GATE.io was founded by Lin Han in April 2013 in China. In 2019, the livestream platform, GATE.io Live, the GATE SAFU fund and were launched. In 2020, GATE.io released its Proof-of-Reserves, a technical method for users to check their collateral, including their total assets on the platform.

This firm may be providing or promoting financial services or products without our permission. You should avoid dealing with this firm and beware of scams.

In the beginning of 2024, India had banned nine crypto exchanges —Binance, Kucoin, Huobi, Kraken, Gate.io, Bitstamp, MEXC Global, Bittrex, and Bitfenix — for non-compliance with anti-laundering law in the country.

Can I use Gate.io with a VPN? ›

However, VPN use in the US is legal. This means that you can still use a VPN to connect to Gate.io. Find a reliable VPN with a kill switch feature and Gate.io will have no way of knowing if you're going against the rules because the kill switch will block your internet access if the VPN connection drops.

Log in to your gate.io account. Click on your profile icon in the upper right-hand corner of the page and select "API Management" from the dropdown menu. Click on the "Create New Key" button.

While Gate.io has suffered several major security breaches, it remains a popular choice among traders for its huge stable of altcoins, sophisticated financial services, and robust rewards program. Gate. io's strengths lie in its unparalleled selection of altcoins and extensive array of financial services.

Gate.io servers are located in AWS ap-northeast-1 region (Tokyo, Japan).

Overview. Founded in 2013, Gate.io is a cryptocurrency exchange with 12 million users worldwide, nearly $5 billion in daily trading volume, and over 2,100 listed cryptocurrencies.

If the order is under In Offer tab, you can cancel it by clicking the Cancel button. However, if your loan has been borrowed by the borrowers, you can not cancel it. You may turn off Auto-renew to make sure the loan does not extend after it is expired or repaid.

You may reset it by clicking Settings tab on the top to access the settings page. Then click Change fund password on the left panel of the page to change it. Please note, the fund password must be totally different from your login password and old fund password.