Debts Sold To Debt Collectors. Free Advice. StepChange (2024)

If you have missed payments (arrears), your creditor may:

  • Use a debt collection agency to try to make you pay
  • Sell your debt to a debt purchaser

This is a normal part of the debt collection process.It applies to most common types of consumer debt including:

  • Loans
  • Overdrafts
  • Credit cards
  • Store cards
  • Hire purchase arrears
  • Catalogues

Why do creditors sell debts?

A creditors' business model is to lend money and collect it. Chasing debts, arrears, and people is not their business.

It is easier for them to give this work to debt collection agencies or sell the debt to a third party debt purchaser.

How does it work?

A 'debt collector' is in the business of collecting debts.

  • Some debt collectors are hired by creditors to chase debts for them
  • Other debt collectors buy debts to chase for their own profit
  • Some debt collectors do both

A ‘debt purchaser’ buys unpaid debts from creditors in bulk.

Let’s say you owe £100. A debt purchaser may buy that debt for £70.

They will then keep asking you for £100. If you give them £100, they have made a profit of £30.

For the creditor, selling the debt means they get back some money right away.

If you set up a payment plan or are made insolvent, they may have to wait a long time or get nothing at all.

If they sell the debt, they can stop chasing and focus instead on their business of lending and collecting.

What happens to me when the debt is sold?

Once your debt has been sold you owe the buyer money, not the original creditor.

The debt purchaser must follow the same rules as your original creditor.

You keep all the same legal rights.

They cannot add interest or charges unless they are in the terms of your original credit agreement.

Can you dispute a debt if it was sold to a collection agency?

Your rights are the same as if you were dealing with the original creditor.

If you do not believe you should pay the debt, for example, if a debt is stature barred or prescribed, then you can dispute the debt.

Find out more about disputing debts.

There is also a chance that the debt is 'unenforceable'. This means it does not comply with the Consumer Credit Act 1974 (CCA).

This could happen if the debt goes between multiple collection agencies making it harder for creditors to comply with information requests.

Money worries?

Find out how we can help you.

Get help now

Debt collectors acting on behalf of the creditor

If a creditor is finding it difficult to collect a debt, they might pay debt collection agencies or debt collectors to contact you instead.

If they do not tell you the debt has been sold, then they are working for the original creditor. This means the original creditor still owns the debt.

Learn more about what creditors can and cannot do.

What's the difference between bailiffs and debt collectors?

The most important thing to know is that a debt collector does not have any special legal powers to collect a debt. But a bailiff does.

Read our guide to bailiffs and debt collectors to find out more.

How will I know if my debt has been sold to a debt purchaser?

Your original creditors need to tell you when they sell your debt.

You will also get a letter from the new owner of your debt.

This letter should:

  • Explain who the new owners are
  • Include the name of the original creditor
  • Usually include the account number of original creditor
  • Explain where your payments should now go

If you are not sure which debt has been sold, contact the debt purchaser to ask.

If you are not if you this is a real letter, call your original creditor to check.

You will probably get phone calls from the debt purchaser too.

  • Make sure you tell them your situation and what you can afford to pay.
  • Do not let them pressure you into making payments you cannot afford.

If you are contacted by debt collectors or told your debt will be sold, you should get debt advice as soon as you can.

Take two minutes to answer a few simple questions, so we can understand the best way to help you. Or you can contact us here.

Related articles

  • What to do if your debt has been passed onto a debt collection agency
  • Default notices and missed payments. Do they affect your credit rating?
  • What to do about letters from creditors

Debts Sold To Debt Collectors. Free Advice. StepChange (1)

"Get in touch with StepChange, you'll wish you'd done it sooner" Rob, Wiltshire

Debts Sold To Debt Collectors. Free Advice. StepChange (2024)

FAQs

Debts Sold To Debt Collectors. Free Advice. StepChange? ›

Once your debt has been sold you owe the buyer money, not the original creditor. The debt purchaser must follow the same rules as your original creditor. You keep all the same legal rights. They cannot add interest or charges unless they are in the terms of your original credit agreement.

Can you dispute a debt if it was sold to a collection agency? ›

They gave you the money, and you should pay. The same is true even if the debt is sold and belongs to someone else. However, you have every right to dispute the debt if details are lost during the transition from the original creditor to the debt collection agency.

Do I have to pay a debt if it has been sold? ›

The debt is still very much yours, and yes, you're still responsible for paying it. What happens is that the original creditor sells your debt to a collector for a fraction of the total amount owed. Now, it's the collector's job to try and recoup as much of that debt as possible from you.

What is the 11 word phrase to stop debt collectors? ›

If you are struggling with debt and debt collectors, Farmer & Morris Law, PLLC can help. As soon as you use the 11-word phrase “please cease and desist all calls and contact with me immediately” to stop the harassment, call us for a free consultation about what you can do to resolve your debt problems for good.

How do I get rid of debt collectors without paying? ›

You can sue the debt collector for violating the FDCPA. If you sue under the FDCPA and win, the debt collector must generally pay your attorney's fees and might also have to pay you damages. If you're having trouble with debt collection, you can submit a complaint with the CFPB.

How long before a debt becomes uncollectible? ›

Statute of limitations on debt for all states
StateWrittenOral
Alaska6 years6
Arizona5 years3
Arkansas6 years3
California4 years2
46 more rows
Jul 19, 2023

What is the best reason to put when disputing a collection? ›

Normally, collections are disputed because the debtor believes they are incorrect for some reason. For example, if you review a copy of your credit report and you see a collection account that you believe belongs to another person, has an incorrect balance or is greater than seven years old, you can file a dispute.

Can I pay the original creditor instead of collection agency? ›

Generally, paying the original creditor rather than a debt collector is better. The creditor has more discretion and flexibility in negotiating payment terms with you. And because that company might see you as a former and possibly future customer, it might be more willing to offer you a deal.

What happens after 7 years of not paying debt? ›

The debt will likely fall off of your credit report after seven years. In some states, the statute of limitations could last longer, so make a note of the start date as soon as you can.

What's the worst a debt collector can do? ›

Debt collectors cannot harass or abuse you. They cannot swear, threaten to illegally harm you or your property, threaten you with illegal actions, or falsely threaten you with actions they do not intend to take. They also cannot make repeated calls over a short period to annoy or harass you.

What is the loophole of debt collection? ›

Debt collectors lose the right in many states to sue consumers after three or more years. But there's a loophole: If the consumer makes a payment, even against his or her own will, that can be used to try to revive the life of the debt.

How to outsmart a debt collector? ›

You can outsmart debt collectors by following these tips:
  1. Keep a record of all communication with debt collectors.
  2. Send a Debt Validation Letter and force them to verify your debt.
  3. Write a cease and desist letter.
  4. Explain the debt is not legitimate.
  5. Review your credit reports.
  6. Explain that you cannot afford to pay.
Mar 11, 2024

How to dispute a debt that was sold to a collection agency? ›

Within 30 days of receiving the written notice of debt, send a written dispute to the debt collection agency. You can use this sample dispute letter (PDF) as a model. Once you dispute the debt, the debt collector must stop all debt collection activities until it sends you verification of the debt.

What happens if you never pay a debt collector? ›

If you never pay a debt in collections, the immediate consequence is a significant negative impact on your credit score. This derogatory mark can stay on your credit report for seven years, affecting your ability to secure loans, credit cards, and favorable interest rates.

What not to say to a debt collector? ›

Don't provide personal or sensitive financial information

Never give out or confirm personal or sensitive financial information – such as your bank account, credit card, or full Social Security number – unless you know the company or person you are talking with is a real debt collector.

What happens if a collection agency sells your debt? ›

When the debt is sold or transferred, a new collection account is added to your credit history. So, after your debt has been transferred or sold, it will probably show up two times in your credit history. If the debt is sold again, another account is added to your credit history.

What if a charge-off is sold to a collection agency? ›

A charge-off doesn't mean collection efforts will stop. Instead, the new owner of the debt—the debt collector—will continue to take steps to collect on the account.

Can I deal with original creditor instead of collection agency? ›

If you have delinquent debt that's been sent to collections, there might be options. In some cases, you may still be able to negotiate repayment directly with your lender. Working with your original creditor instead of a debt collector can be beneficial. However, this approach won't work for everyone.

What is a creditor legally required to do if you dispute a debt? ›

A debt collector must stop all collection activity on a debt if you send them a written dispute about the debt, generally within 30 days after your initial communication with them. Collection activities can restart, though, after the debt collector sends verification responding to the dispute.

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