Defining quality from different points of view (2024)

FAQs

Can quality be defined from different perspectives? ›

In the previous step, we identified quality as one of the four elements of customer value, which we'll now explore further. Quality can be defined from different points of view, including: transcendent, product-based, user-based, manufacturing-based and value-based.

Five major approaches to the definition of quality can be identified: (1) the transcendent approach of philosophy; (2) the product-based approach of economics; (3) the user-based approach of economics, marketing, and operations management; and (4) the manufacturing-based and (5) value-based approaches of operations ...

Quality: meets requirements and exceeds customer expectations. There are two words in this definition critical for quality to be produced, delivered, and serviced: requirements and expectations. TQM, SQC, ISO, Six Sigma, etc.

'Quality' is like the characteristics of something, or how we perceive it. It comes from the term 'Category', a Greek word meaning 'statement' or 'sign'. Here, we're not talking about the thing itself, but rather, how we understand or view it.

These five perspectives are transcendent based, product based, user based, development and manufacturer based, and value-based.

Perspective taking refers to the ability to understand and consider someone else's thoughts, feelings, and experiences. It involves stepping into another person's shoes and seeing the world from their point of view.

As we say at IAG, your business requirements should be clear, concise, concrete, complete and consistent.

Quality is the degree to which an object or entity (e.g., process, product, or service) satisfies a specified set of attributes or requirements. The quality of something can be determined by comparing a set of inherent characteristics with a set of requirements.

Some common synonyms of quality are attribute, character, and property. While all these words mean "an intelligible feature by which a thing may be identified," quality is a general term applicable to any trait or characteristic whether individual or generic.

Why is defining quality so difficult? ›

Answer: Quality is difficult to define because it can mean different things to different people and vary across different industries or contexts. Factors like personal expectations, cultural differences, and the subjective nature of evaluating products or processes contribute to the ambiguity in defining quality.

A definition of quality is "your focus on the satisfying your customer's needs". Therefore, it can be said that the "quality of a product or service" is the extent to which it incorporates features and characteristics that allow the customer to use it. At the same time you are satisfying their needs.

It is a combination of various factors such as design, performance, reliability, safety, efficiency, effectiveness, economy and timeliness. In other words, quality means conformance with specific standards. It also implies a measure of how well a product or service meets its purpose.

Sample Interview Answers

I believe that strong organizational and time management skills are my greatest attributes. In order to complete work on time- I prefer to create a concrete and tangible plan for doing so. This helps me stay on task- and it often enables me to finish some projects ahead of time.

Quality is how good something is. If the quality of a product is high then that means that it is fit for its purpose. If the quality of an item is low that means that the product may break easily or not work properly. When people say something is a quality product that means that the product is of good quality.

Production perspective

Quality can be defined as conformance to specifications. The degree to which a product meets the design specifications offering a satisfaction factor that fulfils all the expectations that a customer wants.

user based, manufacturing based, and product based.

Total customer service and satisfaction Quality can be defined from six different perspectives: TRANSCENDENT, PRODUCT, VALUE, USER, MANUFACTURING, AND CUSTOMER.