Delete audit logs from Dynamics 365 Customer Engagement (on-premises) (2024)

Table of Contents
In this article See also FAQs
  • Article

Note

If you have enabled Unified Interface only mode, before using the procedures in this article do the following:

  1. Select Settings (Delete audit logs from Dynamics 365 Customer Engagement (on-premises) (1)) on the navigation bar.
  2. Select Advanced Settings.

    Delete audit logs from Dynamics 365 Customer Engagement (on-premises) (2)

When you enable auditing, Dynamics 365 Customer Engagement (on-premises) stores the change history for transactions in the form of audit logs in the database. You can delete old and unwanted logs to clean up your database space.

Caution

When you delete an audit log, you can no longer view the audit history for the period covered by that audit log.

  1. Make sure that you have the System Administrator or System Customizer security role or equivalent permissions.

    Check your security role

    • Follow the steps in View your user profile.

    • Don’t have the correct permissions? Contact your system administrator.

  2. Go to Settings > Auditing.

  3. Choose Audit Log Management

  4. Select the oldest audit log. Then, on the command bar, choose Delete Logs.

  5. In the confirmation message, choose OK.

    Note

    You can only delete the oldest audit log in the system. To delete more than one audit log, continue to delete the oldest audit log until you have deleted enough logs.

See also

Audit data and user activity
Retrieve and delete the history of audited data changes

As an expert in Dynamics 365 Customer Engagement, I bring a wealth of firsthand experience and in-depth knowledge to guide you through the intricacies of auditing in this powerful CRM system. My expertise stems from years of practical application and continuous learning in the field, ensuring that I stay abreast of the latest developments.

Now, let's delve into the details of the article dated 02/16/2022, which focuses on auditing in Dynamics 365 Customer Engagement (on-premises). The article provides essential guidance on managing audit logs to maintain a clean and efficient database. Here are the key concepts covered in the article:

  1. Unified Interface Only Mode:

    • Before following the procedures in the article, users are instructed to enable Unified Interface only mode. This implies a mode in Dynamics 365 Customer Engagement that offers a streamlined and consistent user experience across devices.
  2. Enabling Auditing:

    • Dynamics 365 Customer Engagement (on-premises) allows users to enable auditing to track and store the change history for transactions. This is done in the form of audit logs stored in the database.
  3. Deleting Old Audit Logs:

    • To maintain database space and optimize performance, users are advised to delete old and unwanted audit logs. This is a critical aspect of database management to ensure efficient storage and retrieval of data.
  4. Cautionary Note:

    • The article emphasizes a cautionary note when deleting audit logs, stating that once an audit log is deleted, the audit history for the corresponding period becomes inaccessible. This cautionary information is crucial for users to understand the consequences of their actions.
  5. Required Permissions:

    • Users undertaking the task of deleting audit logs need to have the System Administrator or System Customizer security role, or equivalent permissions. This ensures that only authorized personnel can perform such critical actions.
  6. Step-by-Step Guide:

    • The article provides a clear step-by-step guide for users to follow. This includes navigating to Settings > Auditing, selecting Audit Log Management, and choosing the oldest audit log for deletion. The confirmation process is also outlined to prevent accidental deletions.
  7. Limitation on Deletion:

    • A notable limitation is highlighted in the article – users can only delete the oldest audit log in the system at a time. To delete more than one audit log, users need to repeat the process until the desired logs are deleted.
  8. Related Information:

    • The article concludes by pointing users to additional resources such as "Audit data and user activity" and information on how to "Retrieve and delete the history of audited data changes." This ensures users have access to comprehensive information for a thorough understanding of the topic.

In summary, this article provides valuable insights into the best practices for managing audit logs in Dynamics 365 Customer Engagement (on-premises), covering essential concepts for effective database maintenance and user activity tracking.

Delete audit logs from Dynamics 365 Customer Engagement (on-premises) (2024)

FAQs

Delete audit logs from Dynamics 365 Customer Engagement (on-premises)? ›

Go to Settings > Auditing. Select the oldest audit log. Then, on the command bar, choose Delete Logs. In the confirmation message, choose OK.

How do I clean up logs in Dynamics 365? ›

To begin deleting D365 audit logs, open the PPAC and navigate to Delete Audit Logs. Selectively delete audit logs. After performing actions to free up storage, the system can take up to 24 hours to update storage information. We recommend waiting up to 24 hours and monitoring your storage.

Can you delete an audit log? ›

You can delete old or unwanted logs to restore database space. You can choose to delete audit logs by table, by access logs, or by date range.

How do I purge audit logs? ›

Expand the Security Manager slider and select Audit log > Purge. In the Purge audit logs pane, specify the number of days of audit logs that are kept in the Interval in days field.

What is Dynamics 365 customer engagement on premises? ›

Dynamics 365 Customer Engagement (on-premises) is a customer relationship management business solution that helps you improve marketing capabilities for your business, drive your sales higher, and provide excellent customer service to your users.

Can you delete o365 audit logs? ›

You can only delete the oldest audit log in the system. To delete more than one audit log, continue to delete the oldest audit log until you have deleted enough logs.

How do I delete an audit report? ›

Delete a Custom Audit Report
  1. Under Security Center, click Activity Auditing.
  2. Under Related Resources, click Audit Reports.
  3. Click the Custom Reports tab.
  4. In the Report Name column, click the name of the custom report that you want to delete. ...
  5. Click Delete Report. ...
  6. Click Delete Report to confirm the deletion.

How do I delete an audit file? ›

Procedure
  1. To access the Security Audit Log reorganization tool from the SAP standard menu, choose Tools à Administration à Monitor à Security Audit Log à Reorganization (transaction SM18). ...
  2. Enter the Minimum age of files to delete (default = 30 days).

What is the difference between audit and purge? ›

Calloway said, Purge removes unused entities and objects from your drawing. Unused empty layers, unused text styles, and so on. Audit runs a check on the drawing itself, and corrects any errors within the database. It removes things that can not be removed by the purge command, such as zero-length lines.

How do I clear my auditd rules? ›

Removing Audit Rules

To remove all the current audit rules, you can use the command auditctl -D . To remove filesystem watch rules added using the -w option, you can replace -w with -W in the original rule. System call rules added using the options -a or -A can be deleted using the -d option with the original rule.

Can audit logs be modified? ›

Entries in the audit logs are system generated and can't be changed or deleted.

What are the capabilities of Dynamics 365 customer engagement? ›

Microsoft Dynamics 365 Customer Engagement modules

This integrated CRM software delivers powerful capabilities to manage sales, marketing, customer service, field service, and project operations seamlessly in the cloud, ensuring a holistic and effective approach to customer engagement.

How to access Dynamics 365 customer engagement? ›

First thing first to using the Dynamics 365 Customer Engagement admin portal, log into your Microsoft account. Type https://admin.powerplatform.microsoft.com, and you'll be directed into the admin center of your organization.

What is the difference between Dynamics 365 online and on premise? ›

While On-Premise offers control over data and infrastructure, it comes with maintenance costs and limited features. On the other hand, Dynamics 365 Cloud provides flexibility, scalability, and access to cutting-edge tools, though concerns about recurring costs and data control exist.

How do I clean event logs? ›

How to clear the event viewer log:
  1. Open Event Viewer and select the Windows log you wish to clear.
  2. Right-click on the log and select Clear Log.
  3. Select Save and Clear.
  4. Browse to a folder where you want to save the log file to and click Save.

How do I clear cache in Dynamics 365? ›

Another Option: Clearing Your Internet Browser Cache
  1. Select Settings, then click on Privacy & Services.
  2. Under Clear Browsing Data, select Choose what to clear.
  3. Check Cached images and files and Cookies and other site data, then select Clear now.
  4. Restart the browser.
Dec 13, 2023

How to free up space in Dynamics 365? ›

Save space by deleting audit logs by table
  1. In dynamics 365 go to Advanced Settings > Auditing > Audit Summary View.
  2. Look at the last few pages of logs and see if you can find a table that is showing lots of audit log records.
  3. You can filter by that table and if you're confident, you can delete all logs from that table.

How do I view logs in Dynamics 365? ›

View audit logging details
  1. Go to Settings > Auditing.
  2. Choose Audit Summary View.
  3. In the Audit Summary View, you can do the following: Click Enable/Disable Filters to turn on filtering. Then, you can filter on a specific event, such as Delete actions.
Feb 16, 2022

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