Delta dissatisfies
Delta Air Lines is one of two carriers along with JetBlue that saw a decline in satisfaction in the American Customer Satisfaction Index, a survey conducted April 2022 through March 2023. Delta saw its customer satisfaction score dip 1 point to 76 on a 100-point scale, putting it in near the middle of a ranking of U.S. airlines. Delta's high airfares may be a factor, since it has seen declines in ratings on "perceived value," according to ACSI. Delta saw the number of complaints filed with the U.S. Department of Transportation nearly triple in 2022, to 4,616 complaints, from 1,594 in 2021. That's significantly higher than the 963 complaints filed against Delta in 2019.
Atlanta Journal-Constitution
Japan drops restrictions
Japanese officials announced that international travelers would no longer be required to deal with COVID-related border restrictions starting May 8. Travelers heading to the island nation currently need to show proof of full vaccination or a negative test conducted within 72 hours of departure. Japan has slowly reopened to international travel, first welcoming individual travelers last year through guided tour companies, but several rule changes led to confusion and stifled tourism's rebound. In October, Japan reopened to visa-free travel from dozens of countries, eliminating its daily entry cap on tourist arrivals and making it easier for visitors to plan their own getaway.
TravelPulse
Yosemite falls
Massive snowpack in the Sierra Nevada has transformed Yosemite National Park, and the impacts are likely to last all summer, perhaps longer. The park's world-famous waterfalls are thundering now as billions of gallons of melted snow cascade 1,000 feet or more down sheer granite cliffs. Flooding is likely through early July, which could close the park at times. "The meadows are wet and lush," said Cory Goehring, lead naturalist for the Yosemite Conservancy. "The Merced River is rising. It's raging. And the waterfalls? They are so loud, they sound like an airplane taking off." It's likely that the public won't be able to drive Tioga Road or to the end of Glacier Point Road until after July 1, the latest ever.
San Jose Mercury News
Camp-etition
Avid campers are painfully aware of how challenging it has become to secure camping reservations. Getting a spot was five times harder in 2022 than before the pandemic, according to a survey conducted by the Dyrt website and app. Its 2023 Camping Report found that an estimated 80 million people went camping in the U.S. last year, 7.2 million for the first time. More than 58.4% of respondents said they had a hard time finding campsites in 2022. That number was only 10.6% in 2019. The two most popular kinds of camping were via RVs (35.8 million) and tents (30.6 million).
Denver Post
FAQs
Delta saw its customer satisfaction score dip 1 point to 76 on a 100-point scale, putting it in near the middle of a ranking of U.S. airlines. Delta's high airfares may be a factor, since it has seen declines in ratings on "perceived value," according to ACSI.
What is the satisfaction of Delta Airlines? ›
Delta is the top-ranked airline in the J.D. Power 2024 North America Airline Satisfaction Study for both First/Business Class and Premium Economy segments –marking the second year in a row for the premium economy segment.
What airline has the best customer satisfaction? ›
Delta Air Lines and Southwest Airlines notched highly coveted spots on J.D. Power's 2024 North America Airline Satisfaction Study.
Does Delta Airlines have good customer service? ›
Delta has been selected by customers as the Skytrax Best Airline in North America for 2021 and was recognized for its health, hygiene and safety protocols during the COVID-19 pandemic.
Does Delta Airlines have a good reputation? ›
Delta ranked No. 1 overall and in three of the seven categories, including on-time arrivals, low U.S. DOT complaints and involuntary bumping. Delta Air Lines was named the Top U.S. Airline of 2023 by the Wall Street Journal in its annual airline scorecard rankings released Wednesday.
Why do people like Delta Airlines so much? ›
Reliability. One area that Delta particularly excels at is its on-time performance. According to OAG, a travel data provider, Delta ranks second on the North American regional list for flight punctuality.
What airline has the most complaints? ›
In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.
Which airline has the least complaints? ›
Based on our analysis, Delta is the most reliable airline. Delta Air Lines performed the best in on-time percentage and involuntary denied boardings during the time period we analyzed. Alaska Airlines came in second, followed by United Airlines and American Airlines.
What is the number one airline in the US? ›
Alaska Airlines is the top U.S. airline, according to the report, which used 13 metrics to evaluate the nine largest carriers in the country, plus a regional carrier. This year's list is a shakeup from the previous two years, as Alaska has dethroned Delta as the top airline.
Why do customers choose Delta? ›
It reflects Delta's dedication to passenger satisfaction and their ability to deliver a seamless travel experience. The overall improvement in on-time and cancellation rates among domestic airlines in 2023 has eased travel disruptions, making air travel more reliable than ever.
Best airlines of 2024
On a five-point rating scale. Although it doesn't have as many flight routes, Delta makes up for it with more reliable operations. In terms of loyalty, expect a modestly better experience being loyal to American Airlines, which generally has more flight routes.
Why is Delta rated best airline? ›
Delta was named No. 1 in the annual Business Travel News Airline Survey for the 13th year in a row, citing Delta's extraordinary customer service, distribution channels, expansive network, and quality of communications as the best in the business.
Is Delta a good plane to fly on? ›
Overall, Delta is considered a good airline for travelers that want to travel in comfort. It is a reliable and safe airline with great amenities. Delta is a great choice for travelers that want to get to their destination on time and experience stellar service.
Is Delta considered the best airline? ›
Delta Air Lines has been named the best airline in North America for both its Business/First Class and Premium Economy products, while Southwest Airlines was crowned the winner in the Economy category in the latest JD Power Rankings.
Is Delta the most comfortable airline? ›
In addition to being the most comfortable, Delta Airlines also is the most reliable, according to the study, with the lowest rate of cancellations, delays, mishandled luggage and denied boardings.
