"Your listing has been suspended for 5 days.This happened because its rating dropped after your most recent review."
Click "Track Listing Performance: 61.1% 5-star ratings
"Great job! Your overall quality rating is up 11.1% compared to the previous 30 days."
Confused....
Live Chat Agent: "I see that your 5 days suspension was because of your over all rating of 4.2%. Our hosting standards are a set of guidelines to ensure guests have a positive and consistent travel experience with each Airbnb reservation"
Me:But 4.2 out of 5 is great!
Live Chat Agent:As of this moment, getting 4.2 review rating is unacceptable depending on the number of reviews you have.
Me:this is equivalent to suspending a child for getting a B in class. I understand a C (3 or 3.5 out of 5) but a B?
Why are you being so strict? There are people who:
- never give 5 stars as a principle,
- negatively review b/c their plans change and aren't eligible for a refund
- did not read that we are a shared place and tried it for the first time and don't like the concept versus the space
- have too many opinions when they are paying a cheap price (demand all brand new everything and personal service)
So these folks take it out on the reviews and it impacts our business within a .8 margin from 5 stars? Meaning anything 4.2 or below will suspend and then can permanently be remove from the listings.
Live Chat Agent:You definitely have some valid points here and I appreciate it. I am sincerely sorry.
Has anyone else had this experience or is it just me because of the volume of 922 reviews since 2009? Is this is an updated policy because I have never been suspended and in the last 60 days I have 2 listings down for being around 4/5 stars.
