Dukascopy Bank (2024)

Multi-Currency Account (MCA) is a bank account that gives you access to:

• Swiss IBANs in 22 currencies;
• Visa/Mastercard plastic/virtual prepaid cards;
• SWIFT, SEPA, SIX and alternative payment methods;
• Interbank currency exchange rates;
• Stocks, stock indexes, commodities and crypto.

The Multi-Currency Account is available to persons over 14 years old. However, access to the full range of functions on the account is reserved for adults (18 years old and over). The account can be opened worldwide except for residents of the following countries / regions:

Abkhazia, Afghanistan, Belarus, Crimea, Cuba, Comoros, Donetsk People's Republic, Iran, Japan, Luhansk People's Republic, Myanmar, Nagorny Karobakh, North Korea, Somalia, South Osetia, South Sudan, Sudan, Syria, Russian Federation, Transnistria, United States of America, Venezuela, Yemen.

You can access a Multi-Currency Account through:

• Web browser
• Swiss Bank mobile application in iOS and Android;
• Dukascopy Connect 911 mobile application iOS andAndroid;

Make sure that you have a stable internet connection, the mobile application is allowed to use camera and microphone and there are no other people near you. Once this is done, prepare your document (passport / ID card) with a machine readable zone (MRZ) and visible security features, write in the chat that you are ready and follow the instructions of the bank employee.

During the call you will be asked a number of clarifying questions and be taken a few photographs of you and your document. This whole procedure is needed confirm your identity, i.e. to make sure that the person opening an account is actually you.

To open trading account:

• if you use web application, go to Investments section, press on Add trading account button and fill in the questionnaire.
• if you use Dukascopy Connect 911 mobile application, press on Bank, then press on plus sign in the lower left corner and select Open trading account.

The option is available only if Multi-Currency Account's balance is equal to or greater than 100 USD.

Once the request is being processed you will be contacted by bank employee.

Multi-Currency Account can be accessed using three different means:

• web application
• Swiss Bank mobile application (iOS, Android)
• Dukascopy Connect 911 mobile application (iOS, Android)

Dukascopy uses two-factor authentication, which means that apart from password you need to know an additional one-time code to access your account (which will be received via SMS after entering your password).

If you use web application, click on Forgot in login window and enter your phone number with email.

If you use the Swiss Bank mobile application, click on Forgot your password in login window and enter your email.

If you use the Dukascopy Connect 911 mobile application, click on Bank, then press Restore password and enter your email.

After that you will receive an email with password reset code. Once the code is entered you will receive SMS and email with temporary password which should be used to log in.

If you use web application, click on your name in the upper right corner and select Change password.

If you use the Swiss Bank mobile application, tap menu button in the upper left corner and select Change password.

If you use the Dukascopy Connect 911 mobile application, click on Bank, press on gear icon in the upper right corner and choose Change password.

Account statement represents a summary of transactions which have occurred over a chosen period of time on specific bank account.

If you use web application, select the Statement section.

If you use the Swiss bank mobile application, click on any of the available sub-accounts in the Accounts section.

If you use Dukascopy Connect mobile application, press on Bank, then press on plus sign in the lower left corner, select Account operations, then Show all accounts and select any of the existing sub-accounts.

History section contains a list of all operations made by the account holder and arranged chronologically while statement allows to see a list of transactions on the specific currency account.

Apart from that, account statement calculates and shows opening and closing balances as well as debit and credit turnovers even if they are equal to zero.

All information contained in account statement can be downloaded in .pdf and .csv formats.

VIP status is automatically assigned to Multi-Currency Account holders who also have trading account at Dukascopy Bank and whose trading turnover for the previous month has exceeded 1'000'000 USD.

The VIP status grants free Dukascopy card order and delivery as well as 0.1% commission for currency exchange.

The status is assigned for a month after which it is being automatically re-checked for meeting the above criteria.

To access your Multi-Currency Account you need to go through a two-step authentication, which consists of entering a password and security code.

Under no circ*mstance Dukascopy Bank employee or any other person can ask you disclose your password and security code.

A similar rule applies when you try to link payment card to your Multi-Currency Account. In certain circ*mstances Dukascopy Bank might ask you to a send photo of the card to make sure that you are the genuine cardholder.

However, the only data that Dukascopy Bank has a right to ask is (a) the first and last four digits of the card number and (b) name on the card.

Under no circ*mstance Dukascopy Bank employee or any other person can ask you to disclose your full card number and CVV/CVC code.

If a person contacts you (under any pretext) either in the Dukascopy Connect 911 mobile application or in any other external resource and asks to tell / send him your password, security code or card data, let us know about this case immediately.

The quarterly incoming limit is used to differentiate your transactions into manual and automatic processing.

Generally, transactions within your quarterly incoming limit are processed automatically.

Transactions exceeding your quarterly incoming limit may require manual control and additional information on the source of your funds.

To view and/or increase your quarterly incoming limit:

• In the web application press on your name in the upper right corner and then select increase limits.
• In the Swiss Bank mobile application tap menu button in the upper left corner, then proceed to limits section and select increase limits.
• In the Dukascopy Connect 911 mobile application click on bank icon, then press on settings icon in the upper right corner and then proceed to account limits section.

Your limit may be increased with or without additional information request. Please follow instructions carefully.

Large transfers (e.g. savings from other bank, wealth from sale of real estate, etc.) may be accepted out of limits.

Prior to making such transfer, make a request to increase your limits and then select irregular income as limits increase reason, and follow instructions carefully.

The funds can be deposited to / withdrawn from your Multi-Currency Account using multiple payment methods:

• Ordinary bank transfer
• Transfer from your personal payment card
• Transfer from a payment card linked to your account
• Transfer from a payment card through Apple Pay
• Transfer from your Dukascopy card
• Transfer from your Skrill account
• Transfer from your Neteller account
• Western Union withdrawal
• Transfer from other Multi-Currency account holder
• Transfer from your other account at Dukascopy Bank

Bank transfers, usually, are processed within several business days depending on the country of send and receiver. However, in case the payment got on a manual compliance check of one of the banks, its processing may be extended up to two weeks and more.

Transfers between Dukascopy card and MCA account are executed instantly. The same applies to transfers from other Multi-Currency account holders, to transfers from your other accounts at Dukascopy Bank and for operations through Skrill and Neteller, unless they have triggered the incoming quarterly limit.

The length of card deposits and withdrawals depends on card issuer of each specific card and can be processed instantly or within several business days.

Request money represents a simplified version of an invoice where the payment can be made by generating a link and sending it to the payee. The amount of the invoice is limited to up to 100 EUR.

If you use the Swiss Bank mobile application, click on Request button on home screen.

In the opened window select currency, enter the amount you want to transfer, add short description and then press Generate link. Once the link is generated you can either send it directly through one of the messengers installed on your device or copy it and send manually to the payee. The link will remain valid for seven days. After opening the link the payee will only need to enter card and personal data to make the payment (amount and currency will be preselected).

If you use the Dukascopy Connect 911 mobile application, select the person from your contact list, then click on the plus sign in the bottom left corner and choose Send invoice.

In the opened window select currency, enter the amount you want to transfer, add short description and press Send.

If you use web application, go to Deposit and select Bank transfer.

If you use the Swiss Bank mobile application, click on Deposit and select Bank transfer.

If you use the Dukascopy Connect 911 mobile application, click on Bank, then press on plus sign in the lower left corner, select Load money (Deposit) and then Bank transfer.

The opened payment form will display transfer instruction depending on the currency you want to make payment in.

To prepare instruction for a cross-border payment the following fields in the wire withdraw form needs to be filled:

• Debit account - one of your Multi-Currency Account sub-accounts' from which the funds will be withdrawn. In case debit account is different from transaction currency, a currency conversion on Dukascopy side will be applied.
• Amount and currency - the sum and currency that will be withdrawn from your Multi-Currency Account
• Beneficiary IBAN/Account number - account number of beneficiary at his receiving bank. Each country has its own format of recording bank account numbers. If you are making payment to a person or legal entity residing in the European Union, bank account number must be indicated in the IBAN format (the full list of countries supporting the IBAN format can be checked here).
• Beneficiary bank BIC/SWIFT - up to eleven-digit unique bank identification code generated and assigned by the SWIFT network to financial and non-financial institutions. Please note that the last three digits of the code indicate beneficiary's bank specific branch (if not specified, means head office).
• Intermediary bank BIC/SWIFT - identification code of the intermediary bank through which the funds will be transferred from sending bank to receiving bank. Formally, this is not a mandatory parameter. However, its absence might result in higher cost and longer payment processing since the funds will not be send through a shortest route.
• Beneficiary information - family-, first- name and residence address for private individuals; name, type of ownership and juridical address for legal persons.
• Payment purpose, payment details - fields presupposed for indicating an accurate and clear purpose of payment. If information indicated in these fields is vague, the compliance department reserves a right to request additional information before processing payment.

Please note that if information in the above fields was filled incorrectly Dukascopy Bank or any of the authorized correspondent banks might reject the payment.

SEPA is a name for cross-border EUR-denominated bank transfers. According to the European Union regulations, transfers between two bank accounts being part of SEPA should be qualified as a local transfer in terms of cost. To make such transfer destination bank must be located in one of SEPA countries and be part of this system. The up-to-date list of SEPA members can be checked here.

SIX is a company owned by more than a hundred financial institutions that, among other things, processes CHF-denominated bank transfers. By analogy, to make such transfer destination bank must be located in Switzerland and be part of this system.

The length of wire transfer processing may vary substantially depending on the number of corresponding banks between sending and beneficiary banks, presence of weekends or holidays and whether payment form was filled correctly.

Moreover, in case your payment triggered some internal checks, the compliance department of corresponding intermediary bank might ask you to provide additional details / clarifications before sending the funds further. If clarifications are not received or considered insufficient, intermediary bank is rightful to reject the payment.

In case your wire transfer was rejected by the beneficiary bank and the payment was made in Euros or Swiss Francs to the bank established in the European Union, the reversal usually takes one-two business days. For payments in other currencies sent to / from banks located outside the European Union the reversal is likely to take one working week or more.

Commissions for the outcoming payments, i.e. funds sent from your Multi-Currency Account, can be checked here.

Commission for the incoming payments, i.e. funds sent to your Multi-Currency Account, should be checked with the sending bank. Please note that depending on commission type chosen by the sending bank, the sum that you will ultimately receive at Dukascopy Bank might differ from the original sending amount. This might happen when the sending bank chooses either to share the cost of the payment (fees for payment orders and charges of intermediary banks) with the receiving bank or shifts it in full.

If you use web application, select Cards and press on Connect new card.

If you use the Swiss Bank mobile application, go to Cards, tap on Linked and then press on plus sign in the upper right corner.

If you use the Dukascopy Connect 911 mobile application, click on Bank, press on plus sign in the bottom left corner, select Card operations and choose Link card.

Fill in the card's details in the mandatory fields and click Proceed.

As such, card details are being saved automatically.

In case you see that the card had been added to your Multi-Currency Account but remained Pending, it means that the bank needs to conduct additional verification. Please check your email for further instructions.

Generally, there are three reasons why a card cannot be linked to your Multi-Currency Account:

• Insufficient funds (Dukascopy will reserve up to 2 EUR on your card)
• Wrong verification code (Please double check the charged amount or the five-digit code)
• This feature is not supported by your card issuer

About Western Union

Western Union (Switzerland) https://www.westernunion.com/ch/en/home.html is a service that provides transfer solutions in more than 200 countries around the world. One of the key benefits is the instant availability of money after a successful transfer.

Dukascopy offers MCA account holders to make withdrawals through the Western Union network

• cash remittances (money debited from MCA account and receiver gets cash in a Western Union physical location)

Who can make Western Union withdrawals?

MCA account holders who:

• opened the account with a passport or national ID card
• have not received crypto deposits

How to send money via Western Union?

Withdrawals through Western Union are available through

• the bank's web application https://my.dukascopy.bank/
• Dukascopy Swiss Mobile Bank Android/iOS app
• Dukascopy Connect 911 Android/iOS app

In the Accounts tab, Western Union will be available in the Send Money section.

After choosing the Western Union option, the Western Union withdrawal screen will appear:

• choose the country, input the amount and choose your Dukascopy accounts
• fill in the data about beneficiary
• review the information, check the appropriate checkboxes
• confirm the transfer, a unique number MTCN will be shown (you can see it in the History section later)
• if cash transfer was chosen - the recipient can get the money by showing the ID document and stating the MTCN

Western Union withdrawal currencies and fees

Dukascopy does not apply fees for Western Union withdrawals, the fees are set by Western Union (Switzerland). Dukascopy holds 15% of the fee applied by Western Union. For more details on Western Union withdrawal fees, visit https://www.westernunion.com/ch/en/home.html

It is possible to send money to all the countries offered by Western Union service, and in various currencies, however, currently MCA account holders will be charged only in Swiss Franks (CHF).

The examples below show various scenarios. Please note that conversion rates are just examples.

Example 1

MCA account holder with CHF account wants to send 100 CHF to Germany.

• Receiver will get 100.00 CHF
• The sender will be charged 100.00 CHF from CHF account (+ WU Transfer fee)

Example 2

MCA account holder with EUR account wants to send 100 EUR to Germany.

• Receiver will get 100 EUR (~101.18 CHF)
• The sender will be charged 103.85 EUR (equivalent to ~101.18 CHF) from EUR account (+ WU Transfer fee)

Example 3

MCA account holder with USD account wants to send 15000.00 ARS (Argentinian Peso) to Argentina.

• Receiver will get 15000.00 ARS (~51.72 CHF)
• The sender will be charged 53.13 USD (equivalent to ~51.72 CHF) from USD account (+ WU Transfer fee)

Skrill is a payment and money transfer system with a focus on low-cost international money transfers.

Neteller is also a payment system mainly used to transfer money to and from merchants.

In order to allow transferring funds between Multi-Currency Account and Skrill / Neteller, Dukascopy needs to be sure that both accounts belong to the same person. In case some data do not match, Dukascopy will contact you via email and ask for additional clarifications. Until Dukascopy finishes verification, transfers between Multi-Currency Account and Skrill / Neteller will be temporary disabled.

Dukascopy allows transferring funds only to one verified Skrill / Neteller account. In case you entered the wrong email address, please contact our support team.

Transfers from your Skrill account to Multi-Currency Account can be made in AUD, CAD, CHF, EUR, GBP, PLN and USD.

Transfers from your Neteller account Multi-Currency Account can be made in AUD, CAD, CHF, EUR, GBP, JPY, PLN and USD.

Transfers from your Multi-Currency Account to your Skrill, Neteller account can be made in EUR only.

To transfer withdraw funds to your Multi-Currency Account log in to your PayPal account. Press on More button in Summary section and choose Send Payments Abroad.

Afterwards, in dropdown with countries select Switzerland, enter the amount and currency you want to transfer, choose Bank Deposit option, in dropdown with bank names press Other and fill in payment form.

Please note that in accordance with Terms and Conditions you agree to when ordering Dukascopy card, the card can be loaded from your Multi-Currency Account only. To put it differently, card replenishment through PayPal is prohibited.

Other PayPal withdrawal options are described here.

Unfortunately, Switzerland is not in the list of IBAN countries supported by PayPal service.

Nevertheless, the funds still can be transferred to Multi-Currency Account through regular bank transfer.

To link the card log in to you PayPal account. go to Wallet section, press on Link a credit card and enter card details.

Please check that your card balance is more than zero so that PayPal could reserve a 1 USD to check card's validity.

Afterwards, press on Get code to confirm that you are the genuine holder of the attached card. To verify the card open your Dukascopy card statement and find PayPal transaction. The sums reserved by PayPal are described here.

Transaction description will contain a four-digit code like: PP*6681CODE, 35314369001, LUXEMBURG.

To enter the code return to your PayPal account, go to Wallet section, select the attached card and press on Enter the code to confirm your card.

The funds reserved on your card will become available once again within a few business days.

If you use web application, select Send money section.

If you use the Swiss Bank mobile application, click on Send button on Accounts page.

If you use the Dukascopy Connect 911 mobile application, click on Bank, press on plus sign in the bottom left corner and choose the Send money.

To make instant money transfer you just need to know other Multi-Currency Account holder's phone number.

Please note that there is an option to protect such money transfer with a code that should be created by the sender and communicated to the recipient. Unless the recipient enters the security code, the transaction will remain in pending status.

Currently, this option is available in web application only.

To transfer funds to your other accounts with Dukascopy Bank (e.g. trading, binary, current, etc.) you need to find Other accounts section at the bottom of the Home page. Then move your mouse to one of the accounts and click on Internal transfer. After that choose debit (from) and credit (to) accounts respectively.

Transfers to trading account with Dukascopy Europe should be executed as an ordinary wire withdrawal.

In the opened Bank transfer form:

• IBAN or Account number field should be filled with Dukascopy Europe’s IBAN
• BIC/SWIFT field should be filled with Dukascopy Europe’s BIC/SWIFT
• Personal/Billing information section should be filled with Dukascopy Europe’s name and address
• Payment description field should be filled with your name, account and sub-account number (e.g. John Johnson, 1032256.0201USD)

You can order a card in:

• Dukascopy Connect mobile application for iOS/Android
• Web application
• Swiss Bank application for iOS/Android

Once you have received your plastic card, you can activate and top up it in:

• Dukascopy Connect mobile application for iOS/Android
• Web application
• Swiss Bank application for iOS/Android

You don't need to activate virtual cards.

You can find your card statement in:

You can block your card in:

Please check the following:

• Your phone has an active network connection (e.g. flight mode is switched off).
• Your mobile plan allows you to receive international SMS and you have enough funds.
• You/your network operator does not have SPAM filters.
• Your mobile phone number is valid. SMS are sent to your mobile phone number associated with your Multi-Currency account.

Retry your action in several minutes. In case you still have not received SMS, please contact Dukascopy support.

Apart from the acquisition of CFD contracts on the most popular cryptocurrencies, Multi-Currency Account holders have an opportunity to purchase blockchain-based crypto assets on several recognized crypto exchanges that have passed due diligence and integrated with Dukascopy Bank.

The main benefit is that during operations with cryptoassets the fiat funds will be always held in the safe environment of a regulated Swiss bank, i.e. your Multi-Currency Account.

SMART VALOR was founded in 2017 in Switzerland, one of the leading hubs for blockchain technology. Smart Valor became the first authorized digital exchange in the region. Forbes nominated SMART VALOR as top 10 technology SME in Europe and Swiss Government selected us for innovation grand.

Today SMART VALOR has grown into full-service investment platform for digital assets serving two groups of customers: retail customers from over 130 countries and financial institutions.

SMART VALOR offers a wide range of digital assets such as Bitcoin, Ethereum, Dash, Gold and many more.

ZBX is a cryptocurrency exchange registered in Malta, operating out of a regulated environment for individual and institutional traders. ZBX.com expands its European operation with ZBX exchange. ZBX.com has been a world top three exchange with $300-700M in traded volume per 24 hours. ZBX.com will ensure the security with its technology and know-how experience of running one of the world largest crypto currency exchanges. The exchange is currently applying for a license to be able to list Security Tokens. The founding team of ZBX has broad and intensive experiences in traditional financial services, IT and the cryptocurrency sector. ZBX’s core team is located in Malta, Switzerland, Sweden, and China.

To start trading you need to open a Multi-Currency Account with Dukascopy Bank and an account with one of the recognized crypto exchanges.

Once this is done, you need to link your account with a partner crypto exchange with your Multi-Currency Account:

• Visit the partner exchanges website, sign-up and approve your account
• Log in to the exchange’s platform and choose to link your Dukascopy account
• Authorize with your Dukascopy credentials
• Sign the Power of Attorney agreement

After that two new (EUR and CHF) sub-accounts will be added to your Multi-Currency Account. You can find them on Home page under the Partner Accounts section.

These sub-accounts will be used solely for buying and selling cryptoassets on the exchange.

Before start buying and selling cryptoassets you need to transfer some funds to your account with one of the chosen crypto exchanges:

• Make sure you have the necessary amount of funds on your Multi-Currency Account
• Open crypto exchange's platform, open the Dukascopy funding section, choose Add funds option
• Authorize with your Dukascopy credentials
• Select a debit account (an account from which you want to transfer funds) and credit account (one of the Partner accounts to which funds will be transferred), type in the amount and click Continue

After transaction is completed you can return to the exchange's platform and see updated balance of the chosen Partner account.

After you (a) have linked your account with one of the recognized crypto exchanges with your Multi-Currency Account with Dukascopy Bank and (b) have topped up an account with one of the recognized crypto exchanges, you can start buying and selling cryptoassets:

• Log in to the crypto exchange's platform
• Navigate to the section where buying and selling crypto for fiat is offered
• Select Dukascopy Bank among the available payment methods

The transaction will be processed instantly using the funds stored on one of your Partner accounts.

To unlink your Dukascopy account from a crypto-exchange, submit a request to [emailprotected], indicating:

• reason for unlinking
• crypto exchange name

Unlinking will remove wire deposit and withdrawal currency restrictions.

Before your account will be unlinked, a cooldown period will apply.

Cooldown period:

• 1 month, if the turnover for buying and selling crypto was less than 1000 EUR
• 3 months, if turnover for buying and selling crypto was equal or greater than 1000 EUR

Acceptance for storage of funds significantly exceeding the income of retail customers means that the Bank is taking over higher risk. To mitigate the risk the number of payment methods that can be used to replenish Savings Account or withdraw funds from it is limited to wire transfers from customer account at other banks.

In addition to that, the funds from Savings Account can also be transferred to customer Multi-Currency Account or any other type of account at Dukascopy Bank.

Savings Account is regulated only by the Maximum Total Investment limit that sets the maximum amount of funds that can be put and stored on the account. The size of the limit is defined at the account opening stage based on amount of funds that customer is planning to store and result of KYC (know-your-customer) procedure.

The amount of funds that can be transferred from Savings Account to Multi-Currency Account is regulated by the Incoming Quarterly Limit. This limit is set during the Multi-Currency Account opening and defines the maximum amount of your regular income that can be deposited on Multi-Currency Account within a quarter.

A contract for differences (CFD) is one of the types of financial instrument in the form of agreement between investor and instrument provider to compensate each other the difference in the price of an underlying asset.

Owning a CFD allows investor to get all benefits and share all risks of a security without actually owning it. Moreover, CFDs provide higher leverage than conventional trading and allows its owner to receive cash dividends.

A commission of 1% is applied to the amount of the purchase and sale of an investment instrument.

If you hold assets, a maintenance fee will be charged at the start of the month for the previous month based on the following formula: (sum of end-of-day investment account balances / 360) * maintenance fee in %. The maintenance fee is 1.5% p.a.

Investors who hold a share or index a day before the ex-dividend date are entitled to the dividend payment. Purchasing a share or index on the ex-dividend date or after does not grant a dividend right.

The dividends on indices are calculated as Amount in contracts * Long points. The schedule and amount per contract can be found in this calendar. Index dividends are paid on the ex-dividend date.

The dividends on shares are calculated as Amount in shares * Amount per share. The schedule and amount per share can be found in this calendar. Share dividends are paid on the pay date and are subject to the withholding tax rate that depends on the market.

Investment adjustment is a procedure of switching from an underlying futures contract that is about to expire to a new one. During the switch, the price of a CFD contract is changing to the price of the new underlying futures contract, thus affecting all open positions. To compensate for the price difference between the contracts, the adjustment can be positive or negative.

The adjustment applies to holdings in commodities and bonds. The schedule and adjustments amounts can be found in this calendar.

The adjustment is calculated as Balance * Long (USD) / contract size.

Investors who purchased Bitcoin (BTC), Ether (ETH) or Tether (USDT) as an investment have an option to request its delivery to their blockchain wallet instead of just selling the investment. This effectively allows converting the investment position into a physical Bitcoin, Ether or Tether of the same amount.

In order to get access to this option one will need to pass through the blockchain withdrawal address declaration procedure, which also includes Message signing. No need to pass the procedure if the address has been successfully declared previously.

The investment delivery is executed as follows: first, the investment is sold against the selected investment currency. Secondly, the proceeds from the sale and the investment delivery fee are debited from the account. Once the operation is shown as completed, the client should expect the Bitcoin, Ether, or Tether funds to be delivered to his/her registered blockchain address.

The investment delivery fee is 30 CHF.
The account to be used for charging the delivery fee should be selected by the client. It should contain the full amount of the fee to be charged.

An alternative to using fiat funds on your MCA account to open an investment position in Bitcoin (BTC), Ether (ETH) or Tether (USDT) is to send physical cryptoassets.

Supported coins and tokens:

• Bitcoin (BTC) on Bitcoin Mainnet
• Ether (ETH) on Ethereum Mainnet
• Tether (USDT) on Ethereum Mainnet (ERC-20 standard)

Alternatives such as BNB chain or layer 2 blockchains are not supported.

To get access to this option one will need to pass through the blockchain withdrawal address declaration procedure, which also includes Message signing. No need to pass the procedure if the address has been successfully declared previously.

The blockchain investment deposit can be initiated through the "Invest from blockchain" function under the Investments section of the account and is executed as follows: first, the client is asked to declare the amount of BTC, ETH or USDT to be deposited as funding for the investment position. A unique deposit address is generated for every BTC, ETH or USDT investment deposit operation. Once BTC, ETH or USDT funds arrive in the deposit address, they are automatically converted to the investment reference currency of the account and BTC, ETH or USDT investment gets automatically purchased right after.

The blockchain investment deposit is free of charge (you still bear the blockchain transaction fees, though). However, the standard fees for investment instrument purchase apply.

The resulting Bitcoin, Ether or Tether investment can be closed at any time in any of the two standard ways: by selling the investment or by requesting its delivery to the blockchain.

Detailed information and a Crypto Lending calculator can be found at: https://www.dukas.io/borrow-against-your-crypto/

If you use web application, go to Dukascoins section.

If you use the Swiss Bank mobile application, go to Dukascoins and press on Full list.

If you use Dukascopy Connect 911 mobile application, click on Bank and then press on the two vertical arrows in the bottom left corner.

To acquire or sell Dukascoins select the preferred lot and enter the amount you want to buy or sell.

First, you need to make sure that your Ethereum wallet is ERC20 compatible.

Second, you need to enter the DUK+ smart contract address 0x73f2651ea38d48b3b808ffddbd398fd600ab5ba7 into the correspondent field of your wallet.

Afterwards, please prepare your blockchain wallet address to be ready to paste it in the special form provided in your client's area:

• If you use web application, go to Dukascoins section and click on Coins withdrawal.
• If you use the Swiss Bank mobile application, go to Dukascoins and click on Blockchain operations.
• If you use Dukascopy Connect 911 mobile application, click on Bank, then press on plus sign in the lower left corner, select Dukascoins, Blockchain operations and Deposit from my blockchain wallet.

Once this is done, type in the desired amount of coins to deposit. You will get the blockchain address, provided by Dukascopy, where to transfer Dukascoins. Copy it and paste in the transaction entry form of your wallet. Save (copy) the transaction hash (TxHash) after it is successfully confirmed (processed) on blockchain and paste it into the form provided in the application.

First, you need to make sure that your Ethereum wallet is ERC20 compatible.

Second, you need to enter the DUK+ smart contract address 0x73f2651ea38d48b3b808ffddbd398fd600ab5ba7 into the correspondent field of your wallet.

Afterwards, please prepare your blockchain wallet address to be ready to paste it in the special form provided in your client's area:

• If you use web application, go to Dukascoins section and click on Coins withdrawal.
• If you use the Swiss Bank mobile application, go to Dukascoins and click on Blockchain operations.
• If you use Dukascopy Connect 911 mobile application, click on Bank, then press on plus sign in the lower left corner, select Dukascoins, Blockchain operations and Deposit from my blockchain wallet.

Once this is done, type in the desired amount of coins to deposit. You will get the blockchain address, provided by Dukascopy, where to transfer Dukascoins. Copy it and paste in the transaction entry form of your wallet. Save (copy) the transaction hash (TxHash) after it is successfully confirmed (processed) on blockchain and paste it into the form provided in the application.

If you use web application, go to Dukascoins section and click on Send coins.

If you use the Swiss Bank mobile application, go to Dukascoins section and click on Send coins.

If you use Dukascopy Connect 911 mobile application, click on Bank, then press on plus sign in the lower left corner, select Dukascoins and then Send Dukascoins.

If recipient's phone number was indicated correctly, transfer will be executed instantly.

Please make sure that the amount of Dukascoins you want to buy / sell meets the minimum trade size (in EUR) which can be checked here.

Also make sure that the order you want to execute is not Fill or Kill (FoK). This type of order can be executed in full only in contrast to ordinary orders that can be filled in many parts.

If the error still persists, please write us in the chat or send an email.

For the first friend you invite, you will receive 10 DUK+ if they make a first deposit equivalent to 100 USD in the first three months after their account approval.

You will receive an additional 5 DUK+ for every other invited friend who fulfils the same conditions.

In addition to the standard 10 Dukascoins for the first friend and 5 Dukascoins for every other friend (who meet the incoming deposit turnover requirement), you will receive 50 EUR for every referral which generates a minimum of 5000 USD or the equivalent turnover in investments in the first six months after account opening.