What is On Demand Delivery, powered by Shutl?
You can now order from local stores on eBay for same-day or next-day delivery. Just pick a convenient delivery time slot that works for you and buy your item on eBay.com. A local courier will then hand-deliver your order to you at your selected time and day.
When will I receive it?
Your items will be hand-delivered to your location at the delivery time slot you have selected, if within the same-day it could be with you in as in as little as 90-minutes. Note that delivery times may vary due to circ*mstances outside our control.
When can I place an order for On Demand Delivery, powered by Shutl?
You can place your order anytime.
Is there an extra charge if I order multiple items from a store?
No. If you’re ordering items from the same store, it’s a single flat charge per order for On Demand Delivery, powered by Shutl. You’ll get all items from the same store hand-delivered at the same time that you’ve specified the delivery to be made.
How do I check the delivery status?
You can check the status of your delivery on My eBay via the View Order Details link. Your courier may also send you delivery updates by text message. Just make sure you confirm your mobile phone number during checkout. If you prefer, you can provide a landline number, but the courier won’t be able to text you with delivery updates.
Who can I contact for help?
Contact eBay Customer Service if you have any questions about your order.
Do I need to sign for my order?
Yes. If there’s no one there to meet the courier, they’ll bring the item back to the store, and you’ll receive a refund for your order—including the delivery fee. Couriers won’t leave packages outside buildings or in mailboxes.
Do I need to tip the courier?
No, there’s no need to tip the courier.
Can I cancel an order?
You can cancel a On Demand Delivery, powered by Shutl order up until the courier has been dispatched to pick up your order from the store. Also, if you change your mind by the time the courier arrives to hand-deliver your item, you can decline it. The courier will then return the item to the store, and you’ll receive a full refund—including the delivery fee.
How do I return an item?
You can return any item to the store for a store credit or refund of the full purchase amount—minus the delivery fee. You should double-check the store’s return policy for details.
Where is Scheduled delivery available?
On Demand Delivery, powered by Shutl is available from select sellers in the UK. More sellers and cities are coming soon!
FAQs
If a postage discrepancy is detected, the USPS will automatically collect for underpaid postage, or refund for overpaid postage. Visit your dashboard under the section for Shipping Cost Adjustments to see if you have any postage costs to adjust.
Why don t eBay sellers answer questions? ›
Some sellers do not respond to questions, or disable the feature entirely. Asking a drop-shipper about a listing is unlikely to be fruitful. The drop-shipper may not know enough about the product to answer.
Do I have to answer eBay questions? ›
If you are a seller, whether full time or not, you have a duty to answer questions quickly and courteously.
What if eBay says delivered but never got it? ›
If possible, we recommend trying to collect your package from the original address. If the tracking for your item shows that it's been delivered, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you.
What happens if you put insufficient postage? ›
Matter of any class, including that for which special services are indicated, received at either the office of mailing or office of address without postage, is endorsed “Returned for Postage” and is returned to the sender without an attempt at delivery.
What if my prepaid shipping label isn't enough? ›
However, most often, if you haven't paid enough postage, they simply won't pick it up. Or, it may be returned to you if you drop the package off at a facility.
What not to say in eBay messages? ›
We don't allow our members to:
- Make offers to buy and sell outside of eBay.
- Send spam.
- Threaten others, or use profanity or hate speech.
- Exchange any personal information (except names), including email addresses, phone numbers, payment information, social media links or accounts, or other contact information.
Sellers can accept, counter, decline, or ignore an offer. You can't assume yours is the only offer and some sellers wait to the last moment to see if a better offer comes in before the offer expires. In that case, there is no time to decline the offer. Lowball offers are often ignored.
What happens if an eBay seller doesn't respond? ›
If the seller does not respond after 3 days, you can ask Ebay to step in to help you. Select “Ask eBay to step in.”
What not to do on eBay as a seller? ›
You don't want to be selling drugs, stolen government documents, human body parts (yes, it's been attempted before), or otherwise questionable paraphernalia. eBay has a zero-tolerance policy on these items, and if caught, sellers may face steep penalties.
Be suspicious of any request for personal or account information. eBay will never ask you to confirm your account password or personal details by e-mail. Never open or download files attached to emails you aren't expecting, even if they seem to come from people or businesses you know.
Do police investigate eBay? ›
Law Enforcement agencies in North America seeking assistance and records for investigations relating to eBay, Inc. may contact the Criminal & Regulatory Investigations Team for assistance.
What happens if eBay seller doesn t deliver? ›
You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method.
What happens if my package says delivered but I never got it? ›
If USPS is reporting "delivered", you will need to contact USPS directly to file a missing mail search. To save time, we suggest reaching out via email by submitting a service request here. If FEDEX is reporting "delivered", you will need to contact FEDEX directly to file a claim.
Is eBay seller responsible for lost packages? ›
If they were never delivered to the buyer, you should file claims for lost packages to be reimbursed. Whether you are reimbursed or not, you are responsible for getting the items to the buyers in listed condition. If you don't, you owe them refunds. If you don't refund, eBay will refund the buyers out of your account.
What happens if postage is underpaid? ›
When a surcharge fee is due, the recipient will receive a card informing them an underpaid item of mail is being held at their local delivery office. The card also provides instructions on how to pay the surcharge fee and receive the item of mail.
What happens if you charge too much for shipping on eBay? ›
To be clear one last time though, eBay's Shipping Policy can be enforced if the buyer is able to show that they were grossly overcharged for shipping and handling, and according to the eBay representative, this falls under returning an item (seeking a partial refund) due to the item not being as described (with the S&H ...
What happens if my eBay package comes empty? ›
If the package you received had the same tracking number you were given by eBay… then you should file a 'return request' from your Purchase History giving the reason 'Item doesn't match description or photos'.
Do eBay sellers get in trouble for not shipping? ›
No problem, but you have to file the complaint within 30 days of the estimated delivery date. If the 30 days passed, you can file the complaint with your credit card company or with paypal (whichever way you paid).
